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SteveS8 (New York)
Posts: 128
Posted:
Our community has been in existence for about 4 years, and it will likely be another two to three years before the builder is finally finished and leaves. So, as you know, the Board is controlled by the builder (4 to 3).

I am a resident who, when I moved in, decided to start a Blog so that residents could communicate among themselves, but, as it turns out, it has been a place where both good and bad things about the community are discussed, and the builder is very, very upset that it exists.

A couple of months ago, after receiving emailed reports from all over the community that garages were leaking after rainstorms and after being invited to see the leaks in the buildings, I sent out an email to all residents explaining that it was not only their buildings with garage leak issues, but every single condo building in the community (all 27 of them) had such issues! My email included a reference to a nearby rental community that was forced to close for repairs because of mold issues and had to spend 36,000,000 in order to clean it all up.

The next day, the builder had a two page rebuttal attached to every door knob in the community explaining that he cares very much for the community and that I was a "self-appointed leader" and that I was "irresponsible" etc. He explained that such information could hurt the values of the homes in the community. He claimed that the situations between the two communities were not comparable because the rental community was built by "out-of-state sub-contractors" and they did not know the area like his local subcontractors. He also said that he would fix all the problems and there was no structural or health issues. He did not elaborate at all on what he was going to do. However, even though his letter included a copy of my email, it failed to include the page of specific questions I raised about what exactly the problems were (and did not attempt to answer any of them):
a) how he was going to go about fixing them
b) how long it was going to take
c) who would be responsible for any hidden damages caused by the 2 1/2 years of water flowing into foundations and the garages that were not corrected by the builder despite dozens of reports to him about the problems
d) what he was going to do to make sure that the foundations of the yet-to-be-built buildings did not suffer the same problems
e) why foundations of the newer buildings built long after he was aware of leaking issues still had the same leaking problems

Last week there was an open Board meeting, and residents were told that they could submit questions by a certain date, and they would be answered by the Board at the open meeting. Some 30 questions were submitted including the 5 I turned in asking questions about the leaking garages.

Every single question submitted was read and answered by a different Board member, but my 5 questions were not read and there was only a passing reference to the garage leak problems, what the contributing factors were, and that they were being handled.

Up until this point, I chose not to address any of the leak problems on the Blog, but I felt that this sort of treatment was totally unacceptable, and I told the community on the Blog that I had asked 5 questions which were ignored and had sent an email to each Board member asking why they were not covered and what the answers were.

It is almost 5 days later now and still no acknowledgment of my email or answers of any kind.

Is there any recourse? What is the next move? No matter how much I may be disliked for uncovering the community-wide problem, and forcing some action to correct it, am I not entitled to having my questions answered like everyone else?
Thanks!!
Steve

SusanW1 (Michigan)
Posts: 5,202
Posted:
This has been a 2 1/2 yr. problem?

Why aren't the homeowners storming EVERY board meeting about this certain issue?

Are you the only voice in the woods?

SteveS8 (New York)
Posts: 128
Posted:
In speaking with people from every building, it occurred to me that each building was of the opinion that their building was the only one. I have records of complaints in several buildings that go back 2 1/2 years, and either they were ignored or something was done that did not do the trick.

This particular builder seems to have a good reputation and is a VERY smooth talker. It is a 55+ community and there aren't many people who are willing to dig very deeply into issues.

Ironically, the builder came to the open meeting and spoke. My two favorite comments from his were, "Communication is paramount" and "We want to get out as much information as possible." He said this while knowing full well that my 5 questions would be totally ignored.
Steve
RickW (Illinois)
Posts: 169
Posted:
I realize I do not know all the particulars of your situation...but here is my take...

Communication might be the key. Water leakage issues are the most difficult type of issue to address and find the source of the issue. I'm an architect and dread any water problem, there just can be so many different reasons that will allow water to leak. This is not an easy task to resolve.

If he truly is a reputable builder, he will want to correct the situation. Perhaps you could contact him directly and let him know you are willing to work with him. Perhaps, if you realize all he is doing to try to correct the issue, you could promote his actions.

It should be more about what the builder is doing to rectify the issue than it is about answering your questions.
SteveS8 (New York)
Posts: 128
Posted:
The problem is we can't really know what he is doing unless he answers our questions.
For instance, the one question about what, if anything, he is changing in the new buildings he is building to make sure the problem does not repeat, and what he is doing now to older buildings to make sure the fix is permanent.

It is apparently a big secret.
Steve
MicheleD (Kentucky)
Posts: 4,491
Posted:
Didn't you just write about this very same problem not long ago on here?
SteveS8 (New York)
Posts: 128
Posted:
No. There were other issues in the community that the Sponsor did not care to see on a blog.
You can look those up by using the search feature.
Steve
MicheleD (Kentucky)
Posts: 4,491
Posted:
Ah, so you HAVE posted on here before about your blog.

But I do somehow recall the garage leaking thing.

Hmm.

And I can't do a search. It never works out well for me. I'm search-dsyfunctional on this site.
SteveS8 (New York)
Posts: 128
Posted:
I just did a search and, indeed, you are absolutely correct (such is the advantage of not being in a 55+ community)! Yes, at that time, I asked what could be done because a few of the buildings were being worked upon but the builder refused to say anything to the community.

Now we have the issue of an "Open" meeting where all questions are answered except the questions concerning the garage leaks.
Steve
GlenL (Ohio)
Posts: 5,491
Posted:
Steve as I see it you have a few options:
1. Wait and see what the Developer does.
2. Go to the building inspector / Zoning Board and file a complaint.
3. Continue to “blog” about the problem and how the builder’s Board ignores you.

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