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JimW9 (North Carolina)
Posts: 8
Posted:
Our HOA presedent in now the only person on the board, She is rewriting rules and doing pretty much what she likes.
She just fired our management company and hired another without a vote and no one else on the board.
Is this legal and what if any can we do to stop this?
GlenL (Ohio)
Posts: 5,491
Posted:
Somewhere in your documents there should be procedures for the homeowners to call a special meeting, it usually requires a certain percentage of the membership signing a petition to call one. After the petition is given to the Board, they have a certain amount of time to call a meeting or (check your documents) if they fail to then the homeowners can call it. Call a special meeting to elect a new board, the new board can then remove this woman from the position of president (not the Board, that would take a recall) and undo the changes they think need undoing.

Studies show that 5 out of 4 people have problems with fractions
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Jim,
Is this an old problem or something new.? Give us soome background information and the reaction of the community.
JimW9 (North Carolina)
Posts: 8
Posted:
Thanks
JimW9 (North Carolina)
Posts: 8
Posted:
First year for this person. All the other board members resigned about 6 months after dealing with this person. Very smart person, but wants to dictate the rules. Only about 10% of 180 show up at meetings.
MaryA1 (Arizona)
Posts: 7,043
Posted:
Jim,

It's sad, but this is what happens when board members don't understand their governing documents. The board members could have removed this person from her position as Pres instead of just resigning and leaving her to run the assn by herself. Now she's in her glory and the whole assn is suffering.

I agree with Glen's suggestion to circulate a petition to ask the BOD to call a special meeting of the members. However instead of the purpose being to elect board members I would suggest the purpose be to recall this board member AND to elect a whole new board. The fact that she drove all the other board members to resignation should be reason enough for her recall! However, if this is the route to be taken you must have candidates for the board positions; you cannot wait until the meeting and hope for nominations from the floor. Depending upon what the bylaws call for, you may be able to elect a lesser number of board members. For example, if you had a 5-member board you may be able to elect only 3 members and they in turn can appoint the remaining 2 members. The goal is to get rid of this board member and to seat a board that will perform their job in the best interests of the assn.
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Jim,
Mary made some excellent observations, a few I don't agree with but that is not the issue here. Her explanation of how an association can quietly shoot themselves in the foot should be noted by all. My input at this point would be to absolutely know your documents and if you are going to recall, check and see if your documents don't give you the right to recall, with or without cause,mine does. I am not sure how this will work in a practical sense as I would believe the individual would have the right to be heard. But, I assume, if it says no cause need be shown, then any explanation, would have to come after this person was replaced.

I would try and get some legal advice. On the other hand, much of the documents are pretty clear cut and if the intent of the recall is for the good of the association, then I would believe this would weigh if this is contested. The association members have the absolute right to elect their government.

Mary, I think if you have a five member board and want to recall, you should name those that you want to recall, if all, and in this case I guess 1 member represents all. But, I suspect you have to notice the replacement of five members or I member and fill 4 open slots. Push comes to shove, three members would be a legal BOD and two slots unfilled. If the three members want to add two new members, why not do it as part of the recall process?
LynetteB (Texas)
Posts: 141
Posted:
Would you please provide more info? I am not so quick to say this President is wrong without having more info. I can imagine many scenarios where she could have justification for her actions. I also have a difficult time supporting those who would tuck their tails and resign just because one person has chosen to stand up for what he/she wants in the community. It takes effort, but if this person is wrong, then your own docs and state laws, or the very least, majority vote could stop her. The best way to create change is to get on the board and work for it. IMO.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By LynetteB on 04/18/2010 8:43 AM
Would you please provide more info? I am not so quick to say this President is wrong without having more info. I can imagine many scenarios where she could have justification for her actions. I also have a difficult time supporting those who would tuck their tails and resign just because one person has chosen to stand up for what he/she wants in the community.

A skeptic after my own heart! This thought ran through my mind when I read the original post as well.

Quote:
Posted By LynetteB on 04/18/2010 8:43 AM
It takes effort, but if this person is wrong, then your own docs and state laws, or the very least, majority vote could stop her. The best way to create change is to get on the board and work for it. IMO.

And even though I'm skeptical, if she is as presented, then this is what needs to be done.

RobertR1 (South Carolina)
Posts: 5,164
Posted:
Michele and Lynette,

Your questions are all well and good and accepted as good advice.

However, does this forum make a practice of requiring complete justification for anyone that poses a question. I don''t think there has been any individual response to the OP that is damning the actions of this Board Member. The replies seemed to be IF this was happening then this is how you effect change to the operation of the association. Asking for additional information on many posting falls on deaf ears. I sure don't get the impression from the posts anyone is trying to validate or invalidate the actions. For one thing the accusations are just not that specific nor can they be, (with certainty) on this forum.

Those that answer these posts have to be constantly aware not to play favorites or pick side. It happens, I don't see it happening here yet.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Robert, don't get me wrong, I'm not (and I don't think Lynette is) making any comments about the replies.

I don't think I at all presumed any of those replying were picking sides. All their advice is right on target, to the extent that they are recommending a course of action that is guided by what's in the controlling documents.

That's why I made that last comment, IF she is as portrayed. . . . we just don't know for sure or not at this point. Frankly, we probably never will.

And your first comment was exactly on target, too: asking for background information and the reaction of the community.

However, that this board member is brand new, and in 6 months all the other board members decide to quit (instead of working within the documents to rectify whatever situation is going on) doesn't automatically damn the president.

She may well be a newbie gone wild.

Or she may be someone who many people support, who voted her in because they felt she would fix certain problems (that may stem from the management company, who knows?).

We don't know how long the other board members have been on the board.

Were they new this year, too, or where they part of an older regime that many residents didn't care for?

When the OP said she fired the management company without a vote and no one else on the board, well, it seems to me that action was done AFTER the rest of the board quit.

But, who knows?

MaryA1 (Arizona)
Posts: 7,043
Posted:
Robert,

It's often difficult to get enough candidates to run for the open positions. In this case, we're talking about replacing the whole board. That's why I offered the thought that it may not be necessary to elect the maximum number of board members. Of course it all depends upon what the bylaws say. Some say the board may be made up of "no less than 3 and no more than 5 members, but it shall be an uneven number" -- that means a 3-member or a 5-member board is allowed. Even though the past boards may have had 5 members, if there are only 3 willing candidates they can be elected and "if they choose" they may appoint 2 additional board members.
JimW9 (North Carolina)
Posts: 8
Posted:
At 72 and not in good health and a sick wife, I had no choice but to resign, but yes if I and the others would have stayed on we could have stopped this. One big problem was that the president would not let the management co.just do there job and leave them alone. I did here that she had ask the management co. to do something that they considered.unethical. She also got into a depute with one of the homeowners on the property, that I consider a No No.

Thank you and the others for your post
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Jim,
I can say with confidence that those that post here regular are not casting stones at individuals, and certainly not at you Jim.

These things happen, and whoever pointed out that by all the members save one resigning created an unhealthy atmosphere and had consequences, these consequences should serve as a heads up for others considering the same actions. I'm eighty and I also care for a sick wife, with help. It will eat you alive, as you know, but there is no alternative for some of us and we will do it till we can't.......so be it. All this means there are other things in our lives besides HOA or condos, every one know this, the remarks were against the situation that had developed, not an attempt to be critical of the individuals, in spite of some of the words used.

Your insight, after the fact and recent, would mean a lot if you care to comment of this subject. What was your relationship with this individual and how did the Board operate other wise. Were meetings (BOD) open or closed, was this subject brought up at the Board meetings?
MaryA1 (Arizona)
Posts: 7,043
Posted:
Jim,

I have always recommended resigning if being a board member has a detrimental effect on your health -- or your marriage. Nothing is worth jeopardizing either of those things, except perhaps your paid job!

From what you say, it appears this person is on a real ego trip and if that really is the case she should not be a board member. I always like to give the benefit of the doubt especially when only hearing one side of the story, but I will say that does not mean that I don't believe what you are saying.

Discuss this problem with your fellow members. It seems to me a special meeting to elect board members is certainly in order, and perhaps also a recall. The latter would depend upon how the members feel. But, know that even if this board member is NOT recalled she does NOT have to remain as the Pres.
MicheleD (Kentucky)
Posts: 4,491
Posted:
I dunno, Mary, I have to disagree.

I still don't think we have enough information to make any claims about the president yet.

I especially feel it's extremely premature to even suggest a recall.

We don't know how long Jim was on the board prior to her joining.

We don't know how long the other board members were on the board prior to joining.

We don't even know how many other board members there were.

There could be many explanations why the new board member rubbed Jim and possibly the others the wrong way.

Somehow they elected her to the office of president her first year out of the gate,though. That rarely happens on our board. We generally don't vote someone into the president office until they've been on the board a term or two.

Also, if they have been on the board a long while, and she was wanting to make changes, this could have caused anxiety, frustration, and disappointment among the other members. "But we've always done it this way....and SHE wants to change it!!"

Sometimes boards get set in their ways and don't look at themselves or their processes through fresh eyes.

Perhaps she was the "fresh eyes" with the management company and, as president, I don't think it's outside her role or overstepping her bounds to make certain demands on a management company that may have been unsupervised for many years. We don't know that it has been, but that's my point. It very well may have been on autopilot.

We often hear the other side, where residents complain that the board doesn't do anything and the management company does it all and even directs the board in what it should or shouldn't be doing.

In those cases we recommend the individuals step up to the plate, get on the board, and make some changes, like making sure the management company knows it works for the board/association and not the other way around.

I'm sure whenever that actually happens, the senior board members find it objectionable, pushy, etc etc etc.

This may even be very close to what happened in this HOA.

We don't know how long she's been "running" the board alone, either. It could be 1 week, 1 month, or 4 months.

One thing she needs to do, for sure, is either appoint or hold an election to install more directors, depending on what the governing documents of the association say she can do.

For example, we can appoint vacant seats.

Plus, I'm not putting much stock in the rumor that she allegedly asked the management company to do something unethical.

If I were a management company that is suddenly being held responsible after years of having run on autopilot (or at least had a compliant and undemanding board for years), and I got fired, I would try to make this person look bad, too.

And getting into a dispute with one of the homeowners on the property (what property? what type of dispute?) is also very vague and gives us nothing to be able to characterize the president one way or the other.

In fact, I will tell you, I just got back tonight from a very lengthy "meeting" with one of our homeowners regarding their sidewalk crumbling.

It would be very safe to say that I got into a dispute with this neighbor.

She insisted that the "Itty Bitty Committee" (what she calls the board) and needs to change our "Itty Bitty Committee Rules" (what she calls our CC&Rs) because she REFUSES to fix her sidewalk, insists that the HOA fix it, even though the CC&Rs state in black & white that the sidewalks are the homeowners responsibility.

Sometimes getting into "disputes" with homeowners is part of the job. We don't like it, but not everyone likes having to live by the rules.

If they think they can get in your face and intimidate you so that you give in, they will try it.

I have had to stand my ground many times. I've even had a homeowner throw a rake at me during one such "dispute."

He was installing a fence with no approval. I dropped by to give him the paperwork to fill out. It contained the fence guidelines that specified the finished side of the fence is to face out; he wasn't doing that, he was facing it in. But he only had about 8 feet of fence completed, so it could have been fixed easily. He just didn't want to do it, so he called me a few choice names and threw a rake at me.

In the end, you may be right about her.

But I just don't think we have enough information, and what we do have is very ambiguous and possibly biased.

GlenL (Ohio)
Posts: 5,491
Posted:
Thank you Michele sometimes a word or a phrase jogs the memory. Why didn't the Board members who resigned find their own replacements? Member A resigns and the rest of the BOD replaces them, then member B resigns and the rest of the BOD including the new member replaces them until everyone who wants to resign is gone and the Board is filled. That would have been the responsible way to do it or if the Board doesn't have the authority to appoint replacements; I'll bet that a majority of the Board would have had the authority to call a special meeting to elect their replacements.

Studies show that 5 out of 4 people have problems with fractions
JimW9 (North Carolina)
Posts: 8
Posted:
The present board of (one) has set standards and requirements so high no one wants to be on. If to many get on they may not agree with her thinking.

Brief History of condominium
Our community consist of 31 buildings with approx. 6 units per building most are 2 story townhouse style some with walk in crawl spaces.

I bought this home in 1992, and have seen this community deteriorate because of the rental problem.

I do understand the need for rules to keep our home values going down. I have been on the board 3 times as board member vice president and president.

The only reason I chose to be on the board this last time was to try and resolve the rental problem, but had to resign because of family health problems.

About the time I was getting off the board the president was rewriting the rule and regulations. If I had read them I never would have resigned.

Most of the rules are standard and on the most part I was ok with., but on the rule for pets, she decided that the board would determine what dogs were considered dangerous, and stated that we were only allowed 2 dogs and must not weigh over 40 pounds each. Sense 1986 nothing of this has been so uncaring as this.

I do understand we have to have rules for pets, but give me a break, I don’t live in an apartment.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Jim,

How many other board members were there?

How long had those board members been on the board?

MaryA1 (Arizona)
Posts: 7,043
Posted:
Michele,

I only suggested a recall and also stated the matter be discussed with the members and it would depend upon how they felt as to whether or not a recall should be undertaken.

I also stated that I like to give the benefit of the doubt but that doesn't mean I don't believe what the OP is saying. In fact, from what he has said, I get the impression this person is a control freak. If not, then why hasn't she appointed a few board members instead of running the assn alone? In fact why wasn't that done immediately after the second or third board member (at least) resigned? I doubt the board does not have the authority to appoint board members when there is a vacancy on the board.

All we can do is form opinions from the info we have. I doubt we'll be hearing from the Pres so all we've got is the OP. Perhaps he can shed a little more light on what is going on. For instance:

How many board members should there be?
How long has the Pres been running the show solo?
Are there any other problems with the Pres besides her desire to re-write rules?
Are the finances being handled properly?
Has a new mgmt co been hired?

I could go on, but answers to these questions will do for now. . .
MicheleD (Kentucky)
Posts: 4,491
Posted:
I think as more is coming out from the OP, it really appears less that she is a control freak and more that she is a member who's been fed up with a do-nothing board and is trying to tighten things up.

He mentions a problem with rentals. . . .

In fact, he acknowledges that the community has deteriorated as a result of the "rental problem."

When I read that I hear, "CC&R enforcement against renters/their landlords has been so lax over the years that the community is suffering."

The OP also agrees that rules are needed, but has problems with her "standards," except that he then goes on to say that he has no problem with MOST of them, and only singled out the dog one that he has problems with.

Many associations have rules about pets similar to that one, so I'm not seeing it as particularly harsh or "uncaring." And then he makes some comment about needing the rules for pets but "give me a break, I don’t live in an apartment."

I'm not sure what that's supposed to mean?! What difference does that make in a condo/townhome association?

Indeed, one way to get the "rental problem" under control is to ensure that the rules are intact and being enforced, across the board, for renters/landlords AND member/owners.

Since the association appears to be small, it seems that there has been a sort of laissez faire attitude for a while, possibly a good long while. I'm just guessing now, but it appears from his comments that the association (via the management company perhaps?) has not been strongly enforcing any of the current CC&Rs or rules against the community, especially the renters.

Someone steps up to the plate to tighten things up and the Old Guard gets bent out of shape.

I guess we are reading the input from the OP with different lenses.

MicheleD (Kentucky)
Posts: 4,491
Posted:
Mary:

PS: I think I did somehow jump over your qualification about the benefit of the doubt and thought you were jumping to the conclusion she's a control freak.

I apologize for that.

But I'm still less inclined to think so.

I really do wish that Jim would answer more of our questions, so we can have a better grasp on the situation.

How many other board members were there?

How long had those board members been on the board?

How many board members should there be?

How long has the Pres been running the show solo?

Are there any other problems with the Pres besides her desire to re-write rules? (Note: Jim made a vague allegation that he heard from "someone" that she had asked the management company to do something "unethical" but we have no clue what that was or who was the originator of that rumor)

Are the finances being handled properly?

Has a new mgmt co been hired?
RobertR1 (South Carolina)
Posts: 5,164
Posted:
To all,
I really think we had to give Mary's statement some credibility here. It is a telling question and no matters what lens you look at the problem with, this has to be resolved:
Mary wrote: "If not, then why hasn't she appointed a few board members instead of running the assn alone?"

Doesn't everything revolve around this answer?

What ever her motivation, I don't think we can say "go get'm girl", unless she has the support of the organization by some formal recognition. Right now she has proclaimed herself president( I think). I doubt seriously the title of President on a one person Board means much, and the fact is that the Presidents duties are to advise and guide and serve the BOARD and keep them out of trouble. The president is an advisor to the Board, and again serves the Board as the President, and serves the Community as a Member of the Board. That is what my documents say.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By RobertR1 on 04/19/2010 11:56 AM

Mary wrote: "If not, then why hasn't she appointed a few board members instead of running the assn alone?"

Doesn't everything revolve around this answer?

Not really.

We can't say that at all.

For one thing we have no idea how long she's been the lone board member.

Jim also said that people don't want to be on the board because she "set the standards too high."

Which could mean she expects them to work for the association and not phone it in.

Plus, I only said we can say "go get'em girl" or something similar, if the scenario ended up being one of a complacent board, who let the management company run things for too many years, not properly enforcing the restrictions, because the board was too hands off, and now someone (her?) is stepping forward to swing the pendulum back in favor of the membership.

And the way that Jim worded it, she appears to have been president before the board members walked away.

And it appears they walked away because she was putting the Management Company's feet to the fire.

Which the other board members may never have done, which is why they found it so offensive.

But, again, even that is reading between the lines.

Which is the point of how Mary, you and I can come to such wildly differing impressions of what may be going on.

We have ambiguous and vague statements so far.

I really hope that Jim does come back and reply to the questions.

It would be very helpful and I would have no problem adjust my perspective to fit the new data, if there is any forthcoming.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Opps. Forgot to add, if Jim had said that, that her "standards" are too high so nobody wants to be on.

Which seems to me to imply that people were either approached or nobody wants to step up to the plate. . . .

She may have tried to appoint people, but for all we know they said, "no that's what we voted you in for."

Too many unknowns.

Wish we had more detail.
JimW9 (North Carolina)
Posts: 8
Posted:
Bottom line she expects those who volunteer to take on a lot of duties they are not willing to do. Most do not want to speed all there time doing extra things.
When I first started we were having board meeting one or two times a week.
She has committees in place and that is good, but people are hard pressed to keep up with it.
JimW9 (North Carolina)
Posts: 8
Posted:
She has been on this board one year and was on another 2 years ago with another board but resigned. First year for the management Co. Very good company that does not charge the association for late fees. When I was on with her we let another company go because the were charging half the fees.
JimW9 (North Carolina)
Posts: 8
Posted:
Thank you all for your input. I will be closing this subject out for now.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By JimW9 on 04/19/2010 4:28 PM
She has been on this board one year and was on another 2 years ago with another board but resigned. First year for the management Co. Very good company that does not charge the association for late fees. When I was on with her we let another company go because the were charging half the fees.

That still does not tell us what, if any, direction is given by the board or how autonomous the company acts.

Not charging for late fees (????) is only a portion of what to consider in a management company.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By JimW9 on 04/19/2010 4:19 PM
Bottom line she expects those who volunteer to take on a lot of duties they are not willing to do. Most do not want to speed all there time doing extra things.
When I first started we were having board meeting one or two times a week.
She has committees in place and that is good, but people are hard pressed to keep up with it.

Wow. A hard worker who wants other hard workers. Though I can see why that would be difficult for you in your position, given your needs at home.

She has committees in place. . . . so she's not really going it alone? Except that people are hard pressed to keep up with it. .. or her. . . hmmm.

Think about what you are saying.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By JimW9 on 04/19/2010 4:34 PM
Thank you all for your input. I will be closing this subject out for now.

It's a shame you are leaving before can answer all our questions.

All my best to you and to your wife. I know how hard health issues can prey on a family. Take care.
MaryA1 (Arizona)
Posts: 7,043
Posted:
Michele,

Sorry, but I think she sounds like a bit more than a "hard worker" -- control freak comes to mind for sure -- or grossly unorganized!! They employ a PM and she is calling 1 to 2 board meetings a week to manage 31 buildings with 6 units each = 186 units. My assn has 1702 single family homes, 17 parks and a multitude of lakes and common area. We employ a mgmt co and have board meetings once a month with a recess in Jul and Dec. I know of master planned communities with 10's of thousands of units that only have board meetings once a month. It's no wonder they can't get members to volunteer for the board!

I agree it would have been nice for Jim to provide us with more answers to our questions, but I certainly do understand and can sympathize with his private limitations.
MicheleD (Kentucky)
Posts: 4,491
Posted:
We don't know why she is calling the meetings. She may be calling meetings to work on policy. Also, the management company's contract may only involve very limited things. We have no idea.

And I disagree that she sounds unorganized. In fact, she may be over-organized, which appears to be part of the complaint against her.

I still get a very strong vibe that there has been a lot of board member lethargy and that this person may be trying to fix a lot that has been ignored for long periods of time.

There is the sense to me that this HOA may have a culture of laid back, laissez faire history.

But my point is that reasonable people can have reasonable disagreement about something, since obviously we are 180-degrees apart in perspective on this.

I'm not getting on Jim's case, but he sounds eerily similar to a gentleman who resigned from our board many years ago when we were drafting the board policy for CC&R violation enforcement, among other things.

He was adamant that we not send letters to residents for some of the more "petty" violations.

He absolutely did not like the idea that we wanted to make it a policy to respond to each and every ARC request with a LETTER in writing for the approval or denial. "A man's word is worth something, that's all that's needed," he said. He considered it a personal affront that we wanted something in writing every time he verbally approved a project.

He didn't like the idea that we were going to file liens.

He didn't like the idea that we wanted to develop rules for the common areas.

His feeling was this: We have been an informal organization so far and that if we start with all these rules and making formal requirements (like the ARCH approvals in writing), that people will feel like they live in a dictatorship instead of a neighborhood.

He honestly wanted to keep the HOA at a "live-and-let-live" standard.

When he discovered he could not talk us out of doing the things we felt we needed to do, he and another board member (a very close friend of his) resigned.

Guess what? He told his neighbors that we were control freaks. That we wanted to destroy the neighborhood for our own egos.

That's why I think we have way too little information to jump to the conclusion that this woman is necessarily a control freak.

She may be, but based on my reading between the lines, considering my filters, I see a strong potential for that being an incorrect assessment.

You feel it is close to accurate based on your own filters.

But something tells me we will never have enough information to tilt this in either direction.
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Well,
I think you are both right Mary and Michele, it's just a matter of degrees.

Also, what she is doing, why she is doing it and how it got to be that way, may not be the issue here, and your differences highlight what may be the real issue.

I think, this person or any one else has no authority to act in any way simply because one person can get away with it. It certainly is not the kind of management that can be defended by the documents. She has no authority as a one person board, except the authority to make the Board whole or shut the place down..............at this point she, or anyone, should be on Maintenance mode.

Pistols at thirty paces under the old oak tree. select a second and come loaded (ammunition, alcohol and drugs don't count).................I will count the paces and give the order to fire.
MaryA1 (Arizona)
Posts: 7,043
Posted:
I agree, Michele and I are each at one end of the spectrum. Hopefully somewhere in the middle there is a happy hunting ground.

I also agree with you Robert, in that this person needs to find some willing members to be appointed to a few of the vacant board positions. Until this is done, no matter what she does will be suspect by some. We all know that it's common for assn members to second-guess the actions of the BOD; but when that board only consists of one person, the "second-guessing" could really get out of control.

Bottom line: I just cannot fathom 1-2 board meetings a week, whether it equates to being disorganized, overly organized, a control freak or what. If these constant board meetings are the norm then, IMO, it's going to be extremely hard to find anyone willing to serve on the board along with her.
RobertR1 (South Carolina)
Posts: 5,164
Posted:
I think this is all going to get worse and the membership is going to have to take a hand and make some changes. If they don't and things continue this way, the longer the time the greater chances for some liability for the association, and this lady is going to get tired of trying to handle this on her own and she just may be liable personally for any unilateral decision she makes.

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