Community manager sides with providers, not homeowners

I live in a community still under Declarant control. The Declarant has contracted with a management company. The community manager does not act in the best interest of the homeowners and Declarant. The development has had horrible problems with the service provided from the communications provider starting with the first resident two years ago. So bad that they suspended billing for one year and indicated they would not bill until the problems were resolved. Now they are in a crash crunch, resumed billing and the problems still exist. The residents are in possession of an email string where the CM is indicating their support to the communications provider. This email also states the CM does not believe the situation is as bad as being reported and is probably due to homeowner errors in using the phone, Internet and cable. (This is not a 55+ community.)

The owners also have a problem with the Declarant not wanting to change management companies, probably due to a penalty fee. Is there anything the homeowners can do to impose disciplinary action on the part of the CM who also happens to be an officer of the company? What agency regulates Community Management Associations and do the management companies have a responsibility to represent the best interest of the homeowners?

Right now, the Management works for the Declarent.

Bring your concerns directly to the owner. In writing, signed by the Members. Suggest that if he can't get these things resolved, then legal counsel will be sought by the members.

Joan, This appears to be a problem between your Board of Directors and the communications provider. And if the Board requests the CM, they should resolve the problem to the satisfaction of the Board. The Association hires the CM through its Board and the CM should be responsive to the homeowners as allowed by the management agreement and the the Board. Your first recourse could be to formally request the Board correct the problem (list details). If that fails one or more homeowners could bring a civil suit if deemed necessary.

I am 60+ and reside in a 55+ HOA 126 single family home community.
I am (almost daily) going to peoples homes to fix their internet or television service.
The problem, almost invariably, was user error!

eg. 'My TV is making a buzzing sound' solution...turn on the cable DVR box

'My TV no longer is 'HiDef'' solution...tune to a hidef station

'My internet is 'out'' solution...sign in to the server

etc....etc.....etc

sorry, Robert, but the problems in 55+ communities do exist

John,
I am sure these problem exist in all communities, whether 55, 90 or 35.

You may say sorry these problems do exist, but according to Joan, your opinion is suspect because you are over 55 and have no credibility because of age....................her opinion not, mine.
I doubt she would let you in to look at her TV.

So don't be sorry for me, I got a lot of problems but one of them is not competing intellectually with those younger or older than I, simply because I am 79. Let them eat cake.

Precisely, sir. Which is the main reason I've queried as to if the 3 services were provided for free for a year. In our neighborhood, we have 2 companies - Comcast and Verizon - that offer these packages. They are only as good as the weakest link. Comcast phone has drawbacks, Verizon cable has drawbacks. Each costs around $120-140 a month. If I could get either for free for 12 months, I'd live with the deficiencies. And then get teed off if they had the audacity to start charging for service I was used to obtaining gratis.

John,

I'm sure they do but it is never good to generalize as to age. I am a 77 year old who is computer literate enough to get what I want out of it but when I have a problem I don't seek out a 60 year old. My 15 year old grandson solves any problem I might have. I know I am capable of solving some of these problems but "it's so nice to have a "man" around the house..LOL