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LisaH4 (South Carolina)
Posts: 7
Posted:
HI, i am a new Vice President of a 24 unit condo association in SC. I am enforcing the rules around here and getting alot of resistance which I expected. Today a "boyfriend" of an owner, (mind you he lives here but doesn't even own the place) came to me with a landscaper estimate, I am not sure who elected him to help find a landscaper but it sure wasn't me. I informed him (which he already knew) that there was to be no car repairs on premises or it would be a $50 fine, he was working on his car at the time. Well he went off and started calling me every name in the book and then said "F... YOU!"

This is absolutely unacceptable, is there anything that can be done? I really need advice here. Thanks.
MicheleD (Kentucky)
Posts: 4,491
Posted:
My only advice is to rent a thicker skin.

It's hard, but you have to remember to keep it from getting personal.

I was delivering a set of Arch Approval to a guy who was putting up a fence without approval.

I COULD have issued him a stop-work notice, but I figured I would "be nice" and just have him fill the form out there and we'd call it even.

The purpose of the forms are not to deny people, but to ensure they are building within specs so they don't have to waste money TAKING IT DOWN AND REBUILDING IT if it's wrong.

He got pissed because it was HIS property GD, it, and he could do whatever the BLEEP he wanted with it whenever he BLEEPING wanted to. . . .

Then he reached around, grabbed a rake and threw it at me like a spear, order me to get my who** a** off his property. . . .

Nice.

I told him I would leave the forms and if he did not get them back to me by the end of the day, he would be issued a formal stop-work from our attorney.

It was all I could do to hold my calm.

Namecalling. Yup it's bad. Throwing rakes? yup, that's bad too, but we just need to shake it off and maintain our professionalism.

You might even say, if you are ever in conversation with him again, that you intend to keep this professional and not personal.

If he cannot respect you, then perhaps he can respect the attorney he will have to be dealing with from that point on.

Oh, and your girlfriend's dues will be going up to pay for it. . . . (not really, but you know. . . )
JonD1
Posts: 2,350
Posted:
Do you have a management company? If so then perhaps you should report any violations to them and stay out of the direct enforcement of the rules and regs.

The bottom line you live on the property and some people WILL do what they can to get even in their minds.

I had suggested this to a former Board member and he still took it upon himself to "enforce" on his own.

Some of the kids he dealt with damaged his car in thanks.

One final suggestion we deal with only unit owners. No tenants, guests, relatives, friends, aunts, or uncles.

I would have contacted the mangement company (if you have one) and had the unit owner issued a written warning.

Sometimes it doesn't pay to be nice. There can be costs if you cross paths with the wrong person.

Good luck.
SusanW1 (Michigan)
Posts: 5,202
Posted:
He should have been told to submit the bid to the board, not to you.

and he should have told you that the board should notify him if he's committing a violation, not you.

Looks like HOA business was being discussed inappropriately.
IMHO.
EllenS1 (Florida)
Posts: 1,148
Posted:
Lisa,

First I would have thanked him for the estimate and then I would NOT have addressed the "car repair" issue with him. If you have a PM I would have asked them to send a violation notice to the owner citing the fine that would be involved if this continued. This is not between the association and a person who lives there but between the association and the owner. I don't think it is a good idea to confront individuals but to either let the PM, or if you don't have one, have the board send out the violation notice.
EllenS1 (Florida)
Posts: 1,148
Posted:
I usually agree with Michele but not on this one. I see no reason to go on a person's property to confront them. This is something that needs to be put in writing by your PM or whoever. And to say you will get an attorney is ridiculous. First, it will certainly get the owner's back up and second, does your association have the will and money to seek the help of an attorney when it could have been handled much more diplomatically?
EllenS1 (Florida)
Posts: 1,148
Posted:
JonD,

I couldn't agree more. This is between the owner and the association. This is exactly why boards get a bad reputation. If you have a PM use them and if you don't put any violations in writing. Board members have no right to confront owners about violations by entering their property. Unfortunately some who are on the board believe this gives them the right to do their own thing. If someone did this to me I may not have thrown a rake but I would sure have told them to take a hike.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By EllenS1 on 02/05/2009 5:59 PM
I usually agree with Michele but not on this one. I see no reason to go on a person's property to confront them. This is something that needs to be put in writing by your PM or whoever. And to say you will get an attorney is ridiculous. First, it will certainly get the owner's back up and second, does your association have the will and money to seek the help of an attorney when it could have been handled much more diplomatically?

Well, I wasn't suggesting she go onto the property. Or at least, I didn't mean to! I was under the impression this was a past-tense sort of thing that she was describing.

I had only related my particular creepy incident, I was not so much "on the property," as I was speaking with the owner and his wife.

He was in his yard, I was on the sidewalk. I was attempting to do him a favor. I did not realize that he had never had any intention of filling out the forms. We (the other board members and I) just thought he overlooked doing it.

The secretary printed out the docs and one of the other board members asked me to drop them off to him.

It just sort of went wonky from there!

Normally, as in 9.99 times out of 10, we send documents and notifications by mail.

This was a fluke, and, again, just was trying to do him a favor.

As they say, "no good deed goes unpunished."
EllenS1 (Florida)
Posts: 1,148
Posted:
Michele,
Now I am confused. Either way I don't believe in delivering an ARC form or whatever but to put it in the mail. Who was it that threatend to take it to the attorneys unless they had a response by the end of the day? Boy, these are fighting words. I have a new neighbor who is very pleasant but has had three violations in the few months he has lived here. He leaves his garbage can out front, has a visitor who parks across his driveway (and makes it difficult in our cul-de-sac for others to back out), leaves crap on our adjoning deck but I have never said a word to him. I did, however, let our PM know so I can only hope this works. I will continue to pursue this. The owner rents this unit out and could care less as long as they get their rent and our association is voting to be able to fine owners. By the way, this unit was rented to a couple the last two years and they were better than some of our owners and very involved in the community events. So at our annual meeting we are trying to get a vote to be able to fine owners which will make an impact since the owner may get the message.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Yup, because we could have issued the stop-work order instead of the forms.

We were trying to give him a break so he wouldn't have to stop work or tear down his fence.

I didn't give him the ultimatum until he threw a rake at me and threatened me.

I began the conversation pleasant enough.

Told him I see he's building a fence.

"Yeah? What of it?"

"Well, we do not have an Arch Approval form on file for this, so I brought one by for you. You can just fill it out and drop it in the mail. We'll be able to give you a conditional approval. We just need to make sure you're keeping the fence in spec first."

"Like what?"

"Well, it's not much, since it's a privacy fence, the finished side will need to face out and the posts need to be at least 24 inches deep. Oh, and it will need a gate in the back. But we will need to have a formal approval form on file, so if you could fill this out and get it back to us. . . we just want to help avoid any potential problems down the road."

"Who the he** do you think you are? This is my GD property and I can do whatever I GD feel like on it! Get your BLEEP who** a** of my BLEEPING property!"

Then the rake is hurled.

It was at that point I got a little testy with him.

"Sir, I'm not on your property, but you live in a deed restricted community with governing documents that run with the land. Technically you were not to even begin construction on the fence until AFTER the approval is finalized. If you want to be difficult, then I will expect the documents by the end of the day or our attorney will issue a stop-work order. Oh, and if you ever throw another tool at me, I will consider it a personal assault."

Okay, I did get testy, but I kept my composure.

Like I said, normally every document gets sent through the mail. But this guy has lived in the association from before most of us ever lived there. He always seemed like a nice enough guy and the board wanted to give him a break and decided to hand-deliver the forms so that he wouldn't get too far along on the fence (he was building it himself) in case it were not to spec and he would have to remove all his work.

Naturally we don't EVER make exceptions any more. This happened probably about 3 or 4 years ago, if not longer.

I was just using it to illustrate that sometimes you just have to thicken up your skin.

Sometimes you may have to duck. . . ;D
LisaH4 (South Carolina)
Posts: 7
Posted:
Thanks for all the suggestions, NO we don't have a PM, myself and the President take care of everything. I from now on, will not be talking to anyone but OWNERS and YES, it will be done in writing. I do not have to take disrespect from anybody for the job I do.
DJ1 (Ontario)
Posts: 798
Posted:
WOW, I am impressed. I bit my tongue not responding earlier when I read the OP. By the second sentence I could see there was a negative bias by the OP'er...at least the way I read it from the perspective of a HO rather than a Board member. What I didn't say has been said by others who can see why the HO might have gotten their back up.

Oh, Michele...DUCK! Glad you didn't get hurt though.
EllenS1 (Florida)
Posts: 1,148
Posted:
Michele,

I can understand why you lost it when you felt you were doing him a favor. Glad you ducked. But this is the reason to not approach "bottom feeders" who can't discuss anything in a civilized manner. Since this fellow lived there for quite some time he probably knew he should have gotten approval and got his back up when this was pointed out to him. I'd say let him put up his fence and if not approved notice him it had to be changed. We all have someone like this. We have a sweet owner whose daughter has moved in with her boyfriend (who has been involved in domestic abuse problems) and parked wherever he wanted which caused ingress and egress problems in our cul-de-sac. When he was noticed about this his girlfriend went to our president's home and called her a f---c--t and when he saw our president out in her yard shot her a bird. Not exactly the type you want for neighbors. We contacted the company whose truck he uses and after a couple of tickets for improper parking I think he has gotten the message.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Good job, Ellen!

Yes, I know.

You never know what will set someone off.

We learned, fortunately, without any permanent regrets!

We do everything the exact same way, now.
EllenS1 (Florida)
Posts: 1,148
Posted:
D,

I got the same impression that the OP felt she was in charge of everything but she did say she was new. Ir came across like "I'm in charge now" a bad way to go. Of course she shoudn't have been cussed at but for every action there is a reaction and I hope the OP has learned something by these postsings and I'm sure she has.
FrancescaM (Washington)
Posts: 264
Posted:
Quote:
Posted By LisaH4 on 02/05/2009 2:48 PM
HI, i am a new Vice President of a 24 unit condo association in SC. I am enforcing the rules around here and getting alot of resistance which I expected. Today a "boyfriend" of an owner, (mind you he lives here but doesn't even own the place) came to me with a landscaper estimate, I am not sure who elected him to help find a landscaper but it sure wasn't me. I informed him (which he already knew) that there was to be no car repairs on premises or it would be a $50 fine, he was working on his car at the time. Well he went off and started calling me every name in the book and then said "F... YOU!"

This is absolutely unacceptable, is there anything that can be done? I really need advice here. Thanks.

Welcome to the world of the HOA. My very first year on the baord we had issues with an elderly woman who rented here, nice lady but her grandaughter and her 4 kids were causing issues. IN a 900 sq foot condo there were 3 adults, 4 kids and one on the way! Not that alone was the issue, but the grandaughter who was expecting took it upon herself to verbally attack our landscaper, house keepers and even me.. I was in the elevator once and she essentially accused me of being racist and enforcing the rules only her be because of her backround. Bad thing.... she verbally insulted me, threatend me and the very racially diverse board we had decided to take legal charge.

My experience?" I would NEVER... ever ever.. attempt to enforce rules alone, let the board as whole do it. It makes you look like the lone cop. Let a letter go out on behalf of the whole board. It's not safe in todays world to just verbally tell someone they are breaking the rules, its not safe and I wouldn't recommend it.

Let the board take care of it with a violation letter and let it move forth, don't speak to the person again. He obviously has no class and is verbally abusive. You have NO idea what he is capable of doing.

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