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JanK1 (Arizona)
Posts: 6
Posted:
I hope someone can give me an opinion on as to what is acceptable in the publicizing of delinquencies in an HOA? Can you post them? (i.e., clubhouse, gatehouse, website, etc). We recently have had a unit that was delinquent for over a year. Most other homeowners didn't even know about it, until it resulted in a foreclosure.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Just curious, what would be the purpose for posting it anywhere?

JanK1 (Arizona)
Posts: 6
Posted:
Also, Michelle, I've heard that other HOA's publish delinquencies; I was wondering if it had any effect? A friend of mine said in his past association that the Board posted someone's name at their guardhouse if they were late by more than 30 days. Sometimes he said it "shamed" the person into bringing their account current and in good standing.
MaryA1 (Arizona)
Posts: 7,043
Posted:
Quote:
Posted By JanK1 on 01/20/2009 9:08 PM
Also, Michelle, I've heard that other HOA's publish delinquencies; I was wondering if it had any effect? A friend of mine said in his past association that the Board posted someone's name at their guardhouse if they were late by more than 30 days. Sometimes he said it "shamed" the person into bringing their account current and in good standing.

Jan,

My thought is, how would that board member like to be shamed in this manner? While I see nothing wrong with posting the number of delinquencies and the $$$ amount, I think it very poor judgement for the board to post the names of delinquent members. There are many reasons for being delinquent; not everyone is a deadbeat! Also, it should be noted there have been many cases where the board or PM was in error in stating a certain member was delinquent.
AnnaD2 (Florida)
Posts: 960
Posted:
I agree with Mary. The membership has the right to know about the financial health (or illness) of the association and dollar amounts and delinquent owners are a part of it. But using names or addresses? No, I wouldn't do that. We have a policy that once it goes to the courts or is turned over to our attorney it becomes a legal issue; one we don't want to make ourselves liable by giving out names of people involved with the legal system. So start out right---don't use names.
DwightT (Idaho)
Posts: 664
Posted:
We publish (on our website) our current Balance Sheet, which includes the total amount for Accounts Receivable (how much in total homeowners still owe us). We do not publish individual homeowner balances.

However, since homeowners do have the right to examine the books, in theory they could go to the management office and find out who still owes. It's never happened though, and I doubt if it ever will. As long as the HOA is following an established collection procedure I doubt if most people really care.
MicheleD (Kentucky)
Posts: 4,491
Posted:
We provide all members a status report during the assessment collection period.

The letter/communication goes directly to each member (via USPS), and is not posted anywhere.

The status report includes the address and the owner of record per PVA tax rolls as of the date of the initial annual statement.

The status indicates either PAID or UNPAID. It is only for the current year.

If a member wants to come review the status of aged delinquent accounts, those longer than 1 year, they are more than welcome as all the records are open to the membership.

It's called transparency.

We also produce a report that lists all non-compliant lots, and also includes the owner of record (the member), on a quarterly basis.

We do not post this information anywhere, either.

I don't understand the purpose or intent behind posting such information, either online or on a real-world bulletin board. . .

Our status reports are not personal. We are all members of the same organization and all have the same deadlines and requirements and responsibilities.

If it shames someone, then they need to meet their obligations.

If we are late (which the first 2 years, sad to say, we were. It was just a timing issue and, to be honest, we just plumb forgot), then the status of our payment is listed, too.

Were we "ashamed"? No. Just a tad embarrassed at forgetting to pay.

FrankH1 (Florida)
Posts: 14
Posted:
AnnaD2
I live in Florida also. We have 9 homeowners who own over $1,000 in back assessmnents, 6 of which owe over $2500. Our board doesn,t make any real attempt to collect the money and the Property Manager says HE doesn't like to put liens on peoples property. Our dues had to be increase this year to cover the $35,000 in dues not paid.
We also have around 20 H.O's who violate the H.O's Documents and won't correct the violations but we don't have a 'fine committee' so we (the H.O.s) can't seem to do anything about it even though the ARC wants something done.
We have about 150 homes built with another 14 to be built.
Any suggestions?
Frank
JanK1 (Arizona)
Posts: 6
Posted:
Thank you for your response. I think the problem our association has, is that we don't have a "real system" for the collection of delinquencies. I was actually surprised to learn at our last regular Board meeting that our Association has quite a few delinquencies (1/4 of our homeowners are late, either delinquent/hasn't paid special assessments, etc?) This was quite a surprise. We also have had a homeowner that was delinquent at least 17-18 months before the property was foreclosed upon.......and I feel like our Association could have done more. Unfortunately, it appears that delinquencies are "a sign of our economy" and likely to occur again......result in a short sale, and/or result in a foreclosure.

I honor a person's right to privacy, but when does it become other homeowners right to be disclosed to? This can be something that affects a potential buyer's decision making process to buy with a neighborhood. Also other homeowners will ultimately be billed for the failure to collect these dues, either in the form of a special assessment and/or an increase of dues.
JanK1 (Arizona)
Posts: 6
Posted:
Frank: My association also was unable to "serve" paperwork to the seller of the foreclosure? When it became known to me that the Seller was in serious default, I was told by a neighbor he was at the property, I drove over and met him instantly. I was told by our guards that he was within the subdivision at least once weekly. Why couldn't the Association have the guard serve him the paperwork? This has puzzled me? I was able to see him quickly will little or no effort.
JoanneD1 (Arizona)
Posts: 447
Posted:
If the BOD will not enforce the rules and regs and cc&r's, why not call a special meeting under the heading of outstanding delinquencies and at the meeting discuss the alternatives to dismiss the MC and get one that will enforce your rules and regs. What is the point of having rules if nonone follows them? That allows the inmates to run the prison. Joanne
MaryA1 (Arizona)
Posts: 7,043
Posted:
Jan & Frank,

Both of your BOD's need to adopt a collection policy that outlines the steps that will be taken to collect delinquent assessments. This is not something that can be left unattended to. It's not up to the PM to decide whether or not these delinquencies should be dealt with. It's the board's decision. If the PM doesn't want to perform this function, then the board needs to make a change by asking the mgmt co to assign a new PM who will follow their instructions, or find a new mgmt co. Allowing the delinquencies to build up only puts the assn's finances in jeopardy which results in higher assessments or special assessments. The board needs to adopt a collection policy ASAP, mail it to all the members and stick to it.
RogerB (Colorado)
Posts: 5,067
Posted:
Quote:
Posted By JanK1 on 01/21/2009 9:07 PM
Thank you for your response. I think the problem our association has, is that we don't have a "real system" for the collection of delinquencies. I was actually surprised to learn at our last regular Board meeting that our Association has quite a few delinquencies (1/4 of our homeowners are late, either delinquent/hasn't paid special assessments, etc?) This was quite a surprise. We also have had a homeowner that was delinquent at least 17-18 months before the property was foreclosed upon.......and I feel like our Association could have done more. Unfortunately, it appears that delinquencies are "a sign of our economy" and likely to occur again......result in a short sale, and/or result in a foreclosure.

I honor a person's right to privacy, but when does it become other homeowners right to be disclosed to? This can be something that affects a potential buyer's decision making process to buy with a neighborhood. Also other homeowners will ultimately be billed for the failure to collect these dues, either in the form of a special assessment and/or an increase of dues.

It is my opinion your Board either:
1)needs to learn how to establish policies and procedures on delinquent accounts; or
2)hire a PM who can assist the Board in doing this and educate the Board in any other areas necessary.

The Board should never disclosed publicly the property or the name of a delinquent account. However, the delinquent accounts should be provided to Board members and to other members who make a good faith request to review the association's records.
LaramieC (Alabama)
Posts: 7
Posted:
Jan,

I would not advise posting these delinquencies. I am sure that this is an effective method to shame some into paying but if you print the name wrong or are even a penny off of the delinquent amount or get the date that they became delinquent wrong, you are opening yourself and the homeowners' association for a lawsuit for slander, defamation of character, etc. Give the account to a collections attorney or collections agencies and let them handle the matter according to your governing documents and state law.
EllenS1 (Florida)
Posts: 1,148
Posted:
Frank,

Number 1..get rid of your current property manager. Easier said than done since it may be only the board who can do this. Number 2.. recall your present board and get some new blood in who will enforce the covenants. You don't need a fine committee but perhaps an attorney who will write letters to deliquents (and make sure the cost of preparing these letters is added to the amount owed). From what you say the board will not do this.

Now for the hard part. Distribute a flier to all homeowners with the info you have provided here and ask for responses. They can simply put their opinions in writing and drop them off at your door. $35,000 in delinquencies sounds unbelievable and it will only get worse. Take all the responses you receive to an attorney well versed in hoas and ask his advice. Even if you are still under the developer's control advice from an attorney seems the best way to go.
JoC (Florida)
Posts: 6
Posted:
I haven't seen it in HOAs but I have seen it with country clubs. It tends to "shame" members into paying if they can. The real question is whether or not people can afford to pay.

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