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hoatalk (California)
Posts: 603
Posted:
FROM: HOATalk
TO: HOA, POA & Condo Board Members

QUESTION: What are your biggest challenges as a Board Member?

As a Board member, what are the biggest challenges you face? What Association problems do you deal with that you would like to find solutions to? What is the hardest thing about your role as a Board member that you would like to find help with?

Any solutions you can see to these problem areas?

Thank You,
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GlenL (Ohio)
Posts: 5,491
Posted:
Basically they are the same as 2008, 2007 etc. budget, balancing the needs of the community against overburdening the homeowners as the community ages. Fortunately as an older established Association, we haven't seen a spike in foreclosures and according to the financials at the last BOD meeting; our delinquencies are at an all time low. (Knock wood they stay that way.)

Studies show that 5 out of 4 people have problems with fractions
MicheleD (Kentucky)
Posts: 4,491
Posted:
Our community's biggest issue/challenge this year will be security.

Adjoining neighborhoods have seen a roughly 18% increase in personal property crime over the past 6 to 8 months.

We have hired an off-duty police officer (in uniform and with car) to patrol our neighborhood for roughly 20 hours a month (random schedule).

We have also formed a Neighborhood Watch program.

One obviously is more expensive than the other. Both are needed.

Initially there was a marked decrease in some minor offenses, such as speeding and illegal parking.

The officer also managed to arrest a handful of people over the time period as a result of traffic stops for issues ranging from outstanding bench warrant, drunk driving, driving on expired license, etc.

But since the end of December, we have had a rash of breakins and attempted breakins.

It seems the increase in personal property crimes from the surrounding neighborhoods has leached into ours.

We don't have the budget to increase our security from the level that it is. And it's not even Spring yet, a time period when we typically start having more incidents.

Our challenge will be to find a way to increase security on a shoestring budget.

SheliaH (Indiana)
Posts: 6,964
Posted:
Our biggest problem is delinquencies - we're wrestling with over $50K right now. Some had to be written off because of mortgage company foreclosures and the rest are the usual back and forth with lien filings, lawsuits and some payment plans. Our first board meeting for 2009 is next week and it'll be preceded with a meeting with the Association Attorney - as treasurer, I want to do a complete review of our processes to see what's most effective and go on from there.

We also have a big problem with tree roots messing up the sewer lines - three incidents last year, each costing an average of $7000. Since we don't have $7,000 to spend on this every time and we know our root barriers are crumbing, we will be looking for a cost effective permanent solution to the problem. How we'll pay for it, I don't know (I hate to think of special assessments, but this may be the only way, because our delinquencies probably won't get us the best loan terms)

Those are the biggest problems I would like to get some help with, as well as decreasing owner apathy. Owner apathy is really the root cause of many of our problems - many of them live out of state and it seems they think as long as they pay their fees, they don't have to worry about anything else (including their tenants). The folks who live here can't even make the annual meeting, don't respond to surveys and they certainly don't volunteer for the board or anything else. The current board won't serve forever (if I'm re-elected next month, I've already decided this is my last term) and so we really must begin grooming people to take over.


If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
BonnieE (Illinois)
Posts: 338
Posted:
IMO.....similiar to what others have said...here is a short list:

• Delinquencies/foreclosures & rising costs
• Aging buildings & an inadequate reserve fund
• Continuing owner apathy

Bonnie
DonnaS (Tennessee)
Posts: 5,671
Posted:

HOA Talk,

Only one addition to Bonnies list; LACK OF BOARD EDUCATION
JohnK3 (Pennsylvania)
Posts: 967
Posted:
1. Keeping dues stable while maintaining services. Doable.

2. Overcoming apathy/drawing in more volunteers to help with #1. Beyond reach.
EllenS1 (Florida)
Posts: 1,148
Posted:
With foreclsures increasing I'd like to see legislation passed to make it madatory that the bank, mortgage company, etc. be made to pay assessments while they own the property. No easy task. Are they exempt from property taxes? I doubt it. I urge all to contact their reps and insist that the lenders don't get a free pass while they own the foreclosed properties.

Just a dream but I also would like financial institutions who hold mortgages insist that assessments are escrowed as they do now with insurance and taxes. It won't happen unless we all complain.
SheliaH (Indiana)
Posts: 6,964
Posted:
I would LOVE it if assessments were escrowed. This might be a good way to ensure payment and then the mortgage companies can do whatever they want with foreclosures (they already have the advantage over a HOA when that happens).

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
KirkW1 (Texas)
Posts: 1,665
Posted:
The biggest thing I think our board faces is relevance. Other than an entrance way, we don't have any amenities and people want to feel that they get something for the money. I think that we will have to change management companies.
TonyM3 (Arizona)
Posts: 170
Posted:
Water conservation- maintaining an aesthetically pleasing common area while controling costs, especially the skyrocketing cost of water.
MaryA1 (Arizona)
Posts: 7,043
Posted:
Tony,

If you are the Tony M** who is a member of Chore, please take a look at the thread titled: "Management Company & Transfer Fee Compensation". If you are who I think you might be and ***** is your Mgmt Co, you may be of some help to Joanne. Thank you! :-)
KatherineS1 (Washington)
Posts: 3
Posted:
SheliaH,

I think the important factor in controlling your delinquencies and the number of violations (from tenants or owners) is consistency, consistency and again consistency.

Do you have a delinquency or collections policy in place? Has it been followed? When there is an opportunity for a short sale or negotions, does the board take advantage of that through the management company and/or attorney?

I live in WA state and perhaps our real estate market has not been hit as drastically as in other places. Nonetheless, I have not seen outrageous increase in delinquncies. So far I've written off approximately $1,000-$1,500 a year in delinquencies for an association with a half million dollar budget - I think that's pretty good. Sometimes you have to take the losses before you incur any more.

~Ekaterina
Senior Association Manager
TonyM3 (Arizona)
Posts: 170
Posted:
Quote:
Posted By MaryA1 on 01/16/2009 10:55 AM
Tony, If you are the Tony M**

I think you have me confused with someone else.
SheliaH (Indiana)
Posts: 6,964
Posted:
Katherine S1 - in answer to your questions:

Yes, we have a delinquency policy and yes, it's being followed. As far as short sales go, I'm not aware of any, which is somewhat surprising to me. I think the overall shabby shape of the housing marking (especially in Indianapolis) has a lot to do with that.

We have made some adjustments to the policy, but I don't thing the association has ever taking a comprehensive review of how much money we manage to recover vs. the amount of money we have to spend in legal fees and collection costs - that's my primary project for this year.

We have increased the write off line item in our budget, and I really want to make sure we don't go over like we've had to do in the last two years.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
MaryA1 (Arizona)
Posts: 7,043
Posted:
Quote:
Posted By TonyM3 on 01/16/2009 5:39 PM
Posted By MaryA1 on 01/16/2009 10:55 AM
Tony, If you are the Tony M**

I think you have me confused with someone else.

Tony,

I'm sorry! The last name of the person I'm thinking of begins with "M" and your name is shown as "TonyM". Putting 2 and 2 together doesn't always come out to 4, I guess.
EllenS1 (Florida)
Posts: 1,148
Posted:
Shelia,

Unfortunately lenders don't want to be bothered with escrowing assessments since they seem to be exempt from paying the assessments while they hold the property and usually are in first place as far as liens go. Perhaps a barrage of emails to your reps might stir them into enacting a law so assessments must be escrowed or at least require assessments on properties lenders own be kept current. With all the seniors living in hoas this could make an impact.
AnneM2 (North Carolina)
Posts: 30
Posted:
My personal challenge as a member of our board is communication. We are a medium size ocean front complex with very few full-time residents. Most of our units are second homes or investment property. I'm the only board member who lives here.

Our challenge as a board? Same as above (delinquents, budget, management companies) along with the additional problems that come with our location such as storms, preservation of dunes, CAMA, etc.
FrancescaM (Washington)
Posts: 264
Posted:
Our board like many have similiar issues.

1.) non paid hoa dues
2.) foreclosures
3.) building repairs put aside due to reserve issues or board conflicts.
4.) apathy amongst homeowners
5.) rental units not following cc&r's or HOA rules.
BarbaraD6 (Florida)
Posts: 347
Posted:
Management not following the law. Two out of four board members(they won't fill the empty seat) made a hugh decision for the community when it was an association vote. As one of the board members I have informed the other board members and management by emailing them the law they have broken. Their was not a majority vote of the association or the board. Illegal to me.Is there any sites that give free law advice.
Barbara
DonnaS (Tennessee)
Posts: 5,671
Posted:

Barbara,
The best thing that you can do is to number one. Find your bylaws or covenant which covers what they voted on. Was it a budget, rule change, bylaw change? What did they do?

Second, go to the State Statutes and see if you find whatever they did in the Statutes. Please let us know what it was. There are some pretty smart Florida people who can help, right here, and we work for free!!
BarbaraD6 (Florida)
Posts: 347
Posted:
Management asked the then president permission to take $35000 from our reserve accounts and she gave him the ok. I came on the board in July and on Dec 23 approx 5pm management emailed the board that he needed permission to take approx $15000 from our reserve account. I found this out on Dec 27 from another board member. Two of four board members gave him permission and he took the money. The florida statutes say the members had the authority to vote on it not the board. Management just keeps saying "the state wouldn't come after us for keeping the water and eletric on". The membership was also denied their right of removing or hiring a new management, the board did that too.One other board member and myself are upset that the law is being violated and it doesn't seem to bother the other board members or management. We don't know what to do next.
thanks
Barbara
JackieB (California)
Posts: 198
Posted:
We are in the process of getting our 20 year old CCR's updated. With 140 HO's,
I expect getting people to vote will be a tremendous challenge. Our BOD challenges have been with confusing CCR's, different personal interpretations of
CCR's, and then disgruntled HO's(who are being challenged on an issue by BOD) who
jump up and down that we are picking on just them, and not enforcing all the CCR's. Also I feel our PM company doesn't push to get us "the best price".....
and simply submits bids from their tried and true companies. Hmmmmm !
BarbaraD6 (Florida)
Posts: 347
Posted:
Management not following the law. Two out of four board members(they won't fill the empty seat) made a hugh decision for the community when it was an association vote. As one of the board members I have informed the other board members and management by emailing them the law they have broken. Their was not a majority vote of the association or the board. Illegal to me.Is there any sites that give free law advice.
Barbara

RussS (Florida)
Posts: 16
Posted:
Dealing with rogue homeowners. Stuff folks do that is not allowed in our covenets. There is is always 2 or 3 that want to challange. We are a smaller HOA with 43 homes and common areas. I've been pres for 5 of the 10 years our community has existed and I see a trend as the homes now need attention. I also agree with DonnaS, that HOA board members need to keep up with the laws of there state, and not blindly take the word of their Management Company.
BryanG1 (Florida)
Posts: 43
Posted:
Our current challenge is foreclosures.

Out of 271 homes, we currently have more than 20 that have been foreclosed on or that are in foreclosure (and that number goes up every month). The problem with these foreclosures is the fact that you can't get the banks or mortgage companies to lift a finger regarding the properties, and these properties are quickly becoming a blight in our neighborhood. And forget about ever getting any dues or fines out of them. If they sell the property, they take whatever is owed, and if there is anything left over (which there rarely is), the HOA MIGHT get PART of what is owed to it.

The sad part is that it's only going to get worse.
MarciiaB (New Mexico)
Posts: 36
Posted:
We have the same issue with owner apathy, but we also have what we feel is a unique situation here. The dues for our little (64 unit) townhouse development started at $25.00 a month! This was done to entice folks to buy, but what no one paid attention to was the fact that the developer made our streets narrower than the city requires for their streets, so WE are responsible for maintenance and repaving of the streets. This will probably cost in the range of $250,000.00 or more when it's required, but with the low dues, we'll never accrue enough to do it. The covenants only allow a 10% increase per year without a special vote, and we never get 2/3 voting. So, we continue to raise the dues every year by 10% and hope we find some way around the 2/3 majority so we can raise the dues to a realistic amount.
How do other boards handle raising monies that must be held in reserve for future repairs and maintenance?
AnnaD2 (Florida)
Posts: 960
Posted:
Marciia, check what your documents say about Special Assessments. We recently had to do this when we had a TRIPLE insurance increase. It has nothing to do with the budget; it's a new and seperate bill that needs to be paid. Everyone is assessed an equal share to pay an unexpected bill. It happens a lot. Unexpected costs that are not in the budget. We knew our insurance was increasing and that the insurance needed to be paid (in full) months down the road. That gave us time to figure out a "per person" amount that needed to be collected; and it also gave us time to set up a monthly schedule for people to pay the costs that we'd need when the bill came due.
JanelleL (Arizona)
Posts: 7
Posted:
I am a new board member, as of October 2008. I am also the one who started a petition to remove the old board president for not adhering to the by-laws, CCRs and state laws. Now that the president has been recalled, the new board seems to be headed in the same direction.
*Our new president has already ignored 1 by-law and 1 covenant and seems to think if the Management company says it's ok to do something, then we can do it, regardless of our Rules.
*The majority of the board (4 of 7) are still disregarding our BL, CCR and State Laws
*We are $37,000 (approx) in the red in delinquent assessments
*Out of 138 units, approx 10 are either for sale, abandoned due to foreclosure or other reasons, or they become another rental. (rough estimate, 1/4 of the units are now rentals)
*Also, see other posts, as they all seem to echo our prediciment in many other areas.

LeeM3 (Florida)
Posts: 7
Posted:
i enjoy what you said Ellen. I may ponder why the HOA monies cannot clean up the foreclosed properties too. Spend our hundreds of thousands on road/street/vacant lot clean ups, and then work on the amenities READ HARD. That would certainly shake up some of the ol'networks in place for the older communities. Cheers.
MagdaS (Florida)
Posts: 32
Posted:
Our community too had a rash of break-ins.
We addressed the problem by educating, or trying to, our homeowners.
Our monthly Manager's Letter keeps harping on locking doors and windows, even for a short absence. Also, most of the entries were through unsercured sliding patio doors. People have installed
appropriate locks so the doors cannot be lifted off the tracks.
You would be surprised how many HOs are lax in their own security. They would rather blame managment first.
Just a homeowner....
DebraP1 (California)
Posts: 8
Posted:
Hi Barb,
I advise you to get the Davis-Stirlings Condominium Blue Handbook. Then you can write the Attorney General in your state to require the Board to abide by laws. This is what we did in California.
AleshaZ (Colorado)
Posts: 10
Posted:
Our builder created covenant for no overnight street parking.
We have some very vocal homeowners who want it changed but so far, the majority (our informal poll on our website) say no change. In our rules it would take 67% to change the covenant. We barely made quorum at the meeting only by going door to door for proxies. One thing that has alleviated a lot the hostility of Owners VS Board is by opening up and advertising the online forum for the owners to discuss amongst themselves the rules that they have all the authority to act on ex: parking rules. Our board can not change the covenant without the 67% of homeowners agreeing so this gives the vocal residents a chance to make their case and see, without the "evil board" tainting the feedback.

One thing that our attorney said that I have taken to heart is to be transparent. We have all our meeting notes, by laws, policies, etc, online and our owners and management can refer to them easily. When there is a Design review, rather then come back yes or no, they come back with, "why this", "we could accept 4 but not 6". I think it makes the board more human and less "high and mighty" corporate jerks.
SkuddleM (Colorado)
Posts: 62
Posted:
Problem #1: Apathy. Have to beg for board members. Subdivision is 35 years old and split into two: (1) The old-timers who have been board members and who have become disenchanged with the process, or who have just become "too old to care", and (2) the newcomers, usually starting families, who don't have the time (who does when both parents work and the family includes 3 kids) or the long-term interest in the subdivision.

Problem #2: Liberal interpretation of governing documents by the BOD to accomplish its objectives (getting BOD members).

Problem #3: An aging, pressurized, underground irrigation system, although with diligent volunteer work and healthy finances, the only damages that now occur are caused by utility workers and tree roots.
HeidiW (Georgia)
Posts: 3
Posted:
I am on the HOA Board and we do not allow homeowners to join our monthly meetings about Financials/maintenance issues. We only allow homeowners to meetings if we are required to get 2/3 vote on a particular matter. I am not particular happy with the way our HOA Board is run, we have many maintenance issues that are not being addressed and we are not in compliance with the GA Condominium Act. Does anyone have any suggestions on what I may do to get some resolution to these problems?

AnnaD2 (Florida)
Posts: 960
Posted:
Heidi, I would suggest starting a new topic with the questions you posted here. People are more apt to reply to a new topic than to a old topic about something else.

Good luck!
JackieB (California)
Posts: 198
Posted:
I feel meetings should be transparent and save confidential info for executive session. Open a website for your community.....
PeterV1 (Virginia)
Posts: 18
Posted:
Our biggest expense is road upkeep and paving. Our biggest problem is dealing with environmental committee issues, people always read the CC&Rs to fit their benefit. Rental people who either don’t know or don’t care what the rules are.
RichardE2 (Florida)
Posts: 6
Posted:
The Florida Statutes cover everything you need.

go to MyFlorida.Com, click on Florida Statutes, go to #720.
KarlD (Georgia)
Posts: 1
Posted:
HeidiW,
I too am in Georgia an recently became a Board member. I am in total shock and
enraged at what I am learning. There is no communication with the owners and very few owners even care. We have many foreclosures. We have 75 townhomes with many owners in serious arrears, our buildings are 35 years old and all need major repairs (roofs, siding, decks, stairs). Our President controls everything and has all records on her home server and no one else has access to
any information. We have investors buying up our foreclosures and renting them out Section 8 which is causing an increase in crime, major litter, drugs,
children everywhere destroying the common grounds. Our parking areas are part of our common grounds and I suggested that we tow cars for owners in arrears and units that are leased without the owners complying with our by laws, but was told that we can't do that (???). I am one of several owners that has always paid HOA dues that is considering to stop paying because it seems that there is nothing that can be done to the owners that either can't or just won't pay. The attitude that is developing is
why should I pay when others aren't and nothing is done about it. We are a mess in every possible way. Are there any orgnizations out there that can help. We seem to run month to month and any money that does come in is paid out with nothing left over (apparently the word budget is not in anyone's vocabulary). I would sincerely appreciate you passing on any information that you receive and anyone else out there that can offer suggestions.
KarlD
LaverneB (Florida)
Posts: 79
Posted:
I have a BIG problem with home owners who sit and do nothing but complain about what the BOD are NOT doing! We are unpaid home owners the same as them. I do this on a volunteer and I love it. But you people who just sit and find things wrong with the way things are being handled, should come and be on the BOD ..
DianaH3 (Texas)
Posts: 10
Posted:
Board Education has been a big challenge as well as compliance with ACC restrictions and owner apathy. We have 3 sets of covenants for a 4600 acre; 30 year old sub-division, which means 3 three-member boards, 3 sets of By-Laws, etc. When the developer sold all the lots and left the administration with the Boards, the members were not familiar with the CCRs they were supposed to use to govern. There were quite a few messes to clean up in later years. We have defended 3 lawsuits because of the vagueness of our CCR's and the confusion of having 3 of them.

We recently tried to merge the three associations but needed 2/3 member approval of each association to accomplish it. We got a little over one-half - even though everyone we contacted thought it was a good idea.

Of the 315+ property owners we have, only about 40-50 attend our annual meeting. Apathy is a big problem.

We recently developed a great web-site that keeps our membership up to date and informed so I am hoping it will also create some interest and get more people involved.
GinaA (Florida)
Posts: 9
Posted:
I totally agree with you!
JohnM3 (Florida)
Posts: 288
Posted:
Not many challenges other than the usual apathy by membes.
But on a positive note I have 19 empty units out of 307 units and we have relined the empty houses against the banks. We have also notifed the Real Estate People and the banks that we intend to refuse them entry into the HOA ( We own the streets and the roads )if they dont start cleaning up there pig stys. We also call Code Enforcement at the city level and our state folks.
rep julio Robinan is introduceing a law that banks and lending institutions pay just like the rest of the members so write him a letter fols dont wait for some lawyer to screw this up. There is a copy on the home page of this web site................We lien a house at 180 dollars owed us our service adds 1500 bucks to the amount and it starts there our service has access to the Banks Software to find out what date they intend to foreclose so we dont get stuck with bad money cases. Its a great service and even with the 17 empty houses the money that comes in exactly balances the money paid out nice balance we took on this service 10 years ago and it light of whats happening now we are in great shape.....**** and online access stopped all the problems with everything in my world as Treas.............
Jack Murphy
MM5 (California)
Posts: 2
Posted:
My biggest problem is the other board memebers not taking intrest, nor our management company over important issues I have especially my building. I have to take pictures and show them what damages are happening before anything happes. I feel if we do preventive maintenance now, it will cost us much less if we let things progress. The mgmt company just seems not to care and this is the 3rd company we have hired.
MM5 (California)
Posts: 2
Posted:
My biggest problem is the other board memebers not taking intrest, nor our management company over important issues I have especially my building. I have to take pictures and show them what damages are happening before anything happes. I feel if we do preventive maintenance now, it will cost us much less if we let things progress. The mgmt company just seems not to care and this is the 3rd company we have hired.

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