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PattiM (Arizona)
Posts: 13
Posted:
My HOA has 125 homes and quarterly assessments. We have no amenities other than natural common area that is maintained by a lawn care company and a small guest parking lot. Our collections are relatively low.

We have had two PMs over the past four years and neither have been strong in compliance and the minutes taken at meetings read more like transcripts and must be revised monthly due to misinformation. Compliance letters have grammatical and factual errors, as well and we have yet to see a second notice sent to anyone. The PM will not give us a copy of the letters without upping his fee. Ditto if we want monthly balance sheets or copies of bank statements. Both have been slow to forward accounts to the attorney to lien and frequently have to be reminded to do so. They have been very lax in obtaining the one or two bids that we may require per year, so the board is freqently tasked with doing so.

Our budget is under $100,000 and our PM fees are $10,000 plus cost of mailings.

We are considering hiring an accounting firm to do the financials and having the board and committee members carry out the compliance and maintenance issues.

Has anyone had experience doing this? If so, how have you fared? I have tried to find a comapny with HOA accounting experience, but have been unsuccessful. Any ideas other than just going down the phone book? We've already called over a dozen with no luck.

Any other words of wisdom from those who have been there?

We have a nice community and I don't know why it is so hard to find a PM company that is professional and efficient.
SusanW1 (Michigan)
Posts: 5,202
Posted:
Patti - you are smack dab in the middle of the state that has the most HOAs in the country!!

You can't find a PMC experienced in HOA administrative duties?

Ask your HOA neighbors for recommendations.

Also, when bidding out this job, consider hourly wages for what you describe as the "job description duties" you need done.

RobertR1 (South Carolina)
Posts: 5,164
Posted:
Patti,
Of course you know the M/C works for the Board.......so

There are lots of Condos and HOA's that self manage. Your place sounds like it is a pefect fit. You have a Board, you are established and have records and you have people like you that raise these options. Doing the books for your place should be a snap once you all get all your records together and following the Covenants you have, draft up a "Recordkeeping Procedure": that keeps you all out of jail and those in the future. I would not be surprised to find if you can get the three or four interested folks together (That is all you need and probably all you will get) to share the work under or by the BOD you should be home free. In fact your interest has demonstrated some knowledge and concern and you seem a likely candidate to set up the structure.
GeorgerwilliamsW (Indiana)
Posts: 975
Posted:
Patti, there are large number of associations in Hoosierland that are self-managed and only use an attorney and a bookkeeper (not even an accountant). Many are exactly as you describe your situation--few amenities, limited contract supervision needed, few members, limited budget etc. They fare exceedingly well. Indeed, professional management is the exception, rather than the norm here. (The local CAI chapter even seems to have become inactive.)

I would encourage you to seriously consider self-management. Look around for a bookkeeping service in the area that works with small businesses. There may be some that will even handle dues and prepare checks for signature and well as prepare your tax return. You already have an attorney and probably an insurance agent. You do not need an accountant with association experience.

Perhaps the explanation for poor results with professional management has been the size of your association. Providing good service for just $10,000 annually simply may not be profitable for the management company.

Two caveats. Florida law is complex--it will put an extra burden on board and committee members to know and follow the law. It will also require that periodic state reporting is completed and submitted on a timely basis. And, be sure that your board and volunteers do not end up being the "covenant police." A great value of professional management is third-party enforcement.

I encourage you to self-managed, given the situation you describe.
CareyD (Indiana)
Posts: 15
Posted:
Patty
If you like send me your an email to [email protected] I can give you some contact info for the services your looking for.
Best regards
Carey
PattiM (Arizona)
Posts: 13
Posted:
Thanks, Carey, Will do so now!
PeterB1 (Florida)
Posts: 257
Posted:
We are a self-managed HOA with about 130 homes. We have a CPA firm doing all our financial transactions. As Treasurer, I spend about 2 hours per month approving bills and reviewing the financial transactions. It works like a charm.

We also hired a 'recording secretary' to deal with minutes and other correspondence we may require.

A PM is not a requirement!!!! Many HOAs do quite well on their own. The trick is to know when to seek professional help and when it is required, seek competent help!

We have been doing this for 15+ years.
SusanW1 (Michigan)
Posts: 5,202
Posted:
Peter - sounds like you are doing a good job there.

Can I ask: I suppose you are paying per hour for the billing, etc.

How many hours does the CPA put in for dues/assessment billing & collections?

How many hours does the recording secretary bill you? Does her service include actually attending all meetings, transcribing the minutes and providing them to each member?
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Peter,
If I may I also have a few questions.

Who does any supervision of any contract for anything. Do you have a physical location for the office. Do you provide a office that keeps regular hours, etc.

From that I think you can get what I am trying to find out.

I am sure we would need more services than that for our 65 unit condo. Self managing means different thing to different associations.

But, experience also tells me anytime a group has hold of the purse strings and no one is watching the store, we tend to create empires instead of effecient businesses.
PeterB1 (Florida)
Posts: 257
Posted:
Susan & Robert: I’ll try to answer your questions.

We have an annual contract with our CPA firm. We looked for and found a firm that does a number of HOA books, so they are familiar with the process and the requirements. Our dues are paid once per year, so that simplifies that aspect. Our contacts with the firm are mostly email and that helps keep the costs down. Since we pay a flat rate, the hours that it takes to do the job are not relevant (to us).

We hired the recording secretary so we could get quality meeting minutes as well as maintain a resource for other admin requirements. She attends the monthly Board meeting, prepares and re-edits the minutes – total is about 4 hours. We post our minutes to our web site and the central bulletin board.

All our contractors are supervised – some more than others. We have a full-time security group (our employees). They are supervised by a resident and paid by a payroll services company. We have a group of residents (usually 5) who check on the work the landscaper does. They report back to a member of the Board who acts as the interface to the contractor. Depending on the dollar value of the work, there will more or less supervision.

We have no ‘office’. But since we have employees at the guard house, there is always someone available. We have an email address and a voice mail number for resident issues. The Board responds to both.

We are ‘self-managed’ in the sense that no one – other than the Board is responsible for anything. We work for the residents and ask that they report issues and problems (which they don’t always do) and we ask for volunteers (which they don’t always do) to assist the Board.

We hold and watch the purse! The current Board has aggressively attempted to improve maintenance in the common areas and keep costs down. We have implemented a ‘standing-rule’ that requires bidding and re-bidding all contracts over $500. And amazingly, some of our costs have decreased significantly.

Several of us on the Board are ‘business’ people – either active or retired. I don’t think we would be perceived as empire-builders.

peter
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Peter,
Thanks for the information. Good job and very informative. We always get questions about self managing and of course the answer to them is never the same because the associations are never the same.

You seem to be doing a great job and from your tone it appears you really care about your neighborhood, have been around long enough not to be shocked by owner apathy and still bang away. I am firmly convinced that is a few people try and change this apathetic attitude that can make a difference. Let me tell you why. There is a reward to all this you all are doing, you will meet some new friends and if you keep in mind this whole exercise is good for all of us mentally and physically. And another thing; there is nothing more satisfying to me to be able to look back and say to myself, this place is a little better because of me.

I hope you are not empire builders, but when you fill a vacuum with a few people they tend to gravitate to being "Right fighters" and that is building Empires (figuretively). I appauld you all.
Now I have to go back and find out if I have answered any of your questions.........that's a big "I talk too much fault I have".
MicheleD (Kentucky)
Posts: 4,491
Posted:
Quote:
Posted By PeterB1 on 12/20/2008 5:05 AM

We hired the recording secretary so we could get quality meeting minutes as well as maintain a resource for other admin requirements. She attends the monthly Board meeting, prepares and re-edits the minutes – total is about 4 hours. We post our minutes to our web site and the central bulletin board.

peter

Peter: this sounds like a great idea. Is this person part of the CPA firm? Or part of a property management company? In other words, is this person a "professional recording secretary," who is part of a larger corporation? Or a freelancer of some kind?

How did you recruit her?
PeterB1 (Florida)
Posts: 257
Posted:
Our "recording secretary" is (was) an unemployed administrative person. In today's unemployment environment, there are lots of qualified people looking for work. Many will take part-time or even occasional work.

We found several qualified candidates by contacting a local technical school. We also found a handyman and licensed electrician in a similar manner.

You need to think 'creatively' when managing your HOA - we can't always have that big firm (CPA, PM, legal) do the work. It may involve a bit more management, but the price is much lower and we have seen better quality when working with an individual.
RobertR1 (South Carolina)
Posts: 5,164
Posted:
Peter,
Of course you recognize the main ingredient for your success Peter.
You all are to be congratulated. Not one size fits all here and we all read your post and think how can we apply that where we live. Truth be known it could be applied to nearly all associations of around 100 units condos and a couple hundred HOA. The resources are there(owners) the motivation is not, which is a horse of a different color. In reality, you need a solid core of full time residents in numbers that would, by chance, provide you with the erpertise you want. Next you need a number of these folks that can devote the time necessary, especially in condos with day to day stuff. That more or less means you need at large number of retired people smart and knowledgeable enough to do the job. Certainly not 100% but significant pool of retired folks. Nothing wrong with that, it has it's rewards and there is nothing better than doing a job well.
But such a comples mish mash of associations we have.......unbelievable.
DebbieK3 (Florida)
Posts: 8
Posted:
Hi Patti .. I am here in Florida and have a small accounting firm that has different types of clients. I have also been Treasurer on my board, have worked with our bookkeeper and then brought the accounting in-house and continue as a consultant and overseer of our HOA.

I would be happy to chat with you about your needs .. our community is 112 units and also bill quarterly with very limited ammenities.

Let me know and I can email you my business information.

Debbie
PattiM (Arizona)
Posts: 13
Posted:
DebbieK,

Yes, please let me know how to get in touch with you to discuss.
JulioA3 (Florida)
Posts: 1
Posted:
http://mycpa.net/services/homeowners-and-condo-association.html
MelissaP1 (Alabama)
Posts: 13,836
Posted:
This is an old post from 2008. Please make a new topic if your going to respond. Thank you.

Former HOA President

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