Maintenance, Contractors, Management

Started by WilliamS1 • 1 replies • 1092 views

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WilliamS1 (South Carolina)
Posts: 113

Posted:

We are fortunate to have a very able maintenance chair person on the board. He is very good at reviewing a reported issues, selecting, then working with contractors to resolve the issue. There have been some concerns from homeowners regarding the promptness and thoroughness of repairs. Because of this he has become a bit of a target at meetings. Some homeowners also fear that bias might be contributing to repair delays. Is there a better way? What is the typical role for the management company in this situation?

Thanks

SheliaH (Indiana)
Posts: 6,964

Posted:

If you have a management company, it would seem to me that maintenance/repair requests would be referred to them and they'd handle them accordingly. If that isn't being done, your first step is to have a sit down with the property manager - maybe there's some confusion about the process that needs to be explaned to the homeowners.

As far as homeowner complaints go, have these people provide DETAILS on what their concerns are - review all of them and you should notice some patterns (e.g. no callbacks within 24 hours). It would also be helpful for homeowners to come up with suggestions for improvement. Use this information to develop a policy (if you don't have one) or tweak whatever you do have, and then present that to the homeowners.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius

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