How can we stop the one way communication with our Management Company?

Our management company's office mgr if "friends" with the current president.

This normally would be fine if things could be ran professionally otherwise which hasn't been the trend. Lots of private conversations from the management company has happened with our President.. who is not one to communication very well, usually at all. She recently did a walk through with the MC didn't notify anyone and mailed out correction letters? Actually she did the walk through with her friend board member who obviously had no issues telling the walk through about... ( That is an earlier post )

The board on a whole approached this with the MC at our annual meeting. It was felt that the MC was not completely at fault, but we did question as to why all the business was being done outside a meeting, why our President only shared needed details with her (friends) selected few on the board.. she took it personally, her response was defensive and we didn't feed into it. We had more than one example to support the trend.....

The issue now? Small, but I really need some outside help here.

*I emailed our MC yesterday as we have an enclosed display case in the garage that locks. ( Perfect for minutes, flyers ect. ) The key has been missing for years... and in fact our President has been taping annoucements on the glass... tacky and easy to remedy I thought. I asked the MC to please if there is a handyman or locksmith assess the situation ( new agenda item) to assist us with opening lock and replacing it. ( Our own onsite office has 50+ keys that I checked out and none of them work.... for the case) This is an easy problem to remedy. Be reminded I emailed the MC and I didn't CC to the rest of the board as I wasn't even sure if we had access to a locksmith or handyman I was just asking.... and wishing to add this to the agenda. I got an email from the MC stating they would follow up on it and get back to me asap. (5pm)

Last night at 9pm I got an email from our soon to be ex president ( 3 more weeks to go ) which stated only one line to me only.... the key in the office key box didn't work forthe glass case in the garage...

So once again, we have the friends at the MC calling the friend on the board asking for her to check the keys in the office on site. ( we all have access to this... and why wouldn't that request come to me? ) in regards to a request that I originally started. I emailed the Pres back and forwarded it to the whole board stating I already checked the keys, and I asked Qiana to help with getting info to remove the lock.. How did the friend to friend start calling again??

I myself am not closed to thinking about a new managment company. There are enough incidents like this, and it's a total conflict of interests.....

I should approach via next meeting in our executive session.. any advice on what should be presented or how?

Irene,

Brian has said what I would have told you also. In my Association, the President OR whoever has been given the nod to, is the contact person for the M.C. Otherwise, there are too many chefs in the kitchen and all of the orders she recieves might be contradictory or much worse, unauthorized by the entire Board. A good M.C. is going to document any orders given to her that are not in their normal daily jobs. And having mulitple sorces of instructions is not easy to follow and to keep track of who wants what. I'd say that you need to worry less about the relationship between the President and the M.C. If you saw my M.C. and our President, you would think that they were siblings who couldn't give each other enough flak. But they think alike and work superbly well together which many outsiders just don't understand. Just get the Board members to communicate with each other better and some of your worries will be put to rest.

If you would like an example..

I had a plumbing emergency. I called the MC and plumber.. I asked for them to contact our neighbors to coordinate our work. The issue here I called the MC, I am not only a homeowner but a board member. It was a simple routine plumbing issue, but it was urgent..

I came home from work to get greeted by my neighbor who was telling me... Petra.. the Board President called me and told he that this was an emergency and that I would be responsible if I didn't let the plumber in..

Notice who followed up, but notice who I originally called... since when does this become the role or a board member who is not directly involved? I am the homeowner...

Glen, I paid for the bill it was my own issue. My bill was for $280 it was my own plumbing issue that required a snake to be ran from my unit to the one below.. You sir are very quick to judge. I am not here to argue or prove myself. I am asking how do I approach my concerns with our management company? I have in the past asked for things to be confidential as far as complaints ect. but even that Mr. Glen has made it to the ears of the President.