TammyO3 (Texas)
Posts: 46
Posts: 46
Posted:
I am willing to admit that I was a bit flustered yesterday with our MC.
The night before our kitchen had been flooded after the dishwasher was running for awhile of course we were able to mop most of it up, but now, there is physical damage to the floor ( warped laminate flooring ) The plumber came out the next morning to let me know this is more than likely a common pipe issue and needed access to the two units below to "snake" it out.
So on the phone I was at 9am when our MC opened. I had to leave messages due to our manager not being in. I was called by the plumber who stated that they also left a message at the same time.
1000am no call back.. email sent to the MC.
1100 no call back to anyone. I call left message #2.
1200 noon. I get a call from the plumber who stated the MC finally called and gave her "the only" numbers they had for below. It was a number he has not worked at in almost 3 years! I gave her the right number due to the fact I have an old HOA roster and had it remedied.
I contacted via email the manager of the MC. I provided her with the above and she stated "the information you are providing us with doesn't make sense as we have the very number you provided your neighbor with. NO validation of concerns, indicated that I was "not making sense".
I am about to ask the manager of the plumbing company to send me an email stating what happened yesterday and provide it to our board at our next meeting..
Or am I over reacting??
The night before our kitchen had been flooded after the dishwasher was running for awhile of course we were able to mop most of it up, but now, there is physical damage to the floor ( warped laminate flooring ) The plumber came out the next morning to let me know this is more than likely a common pipe issue and needed access to the two units below to "snake" it out.
So on the phone I was at 9am when our MC opened. I had to leave messages due to our manager not being in. I was called by the plumber who stated that they also left a message at the same time.
1000am no call back.. email sent to the MC.
1100 no call back to anyone. I call left message #2.
1200 noon. I get a call from the plumber who stated the MC finally called and gave her "the only" numbers they had for below. It was a number he has not worked at in almost 3 years! I gave her the right number due to the fact I have an old HOA roster and had it remedied.
I contacted via email the manager of the MC. I provided her with the above and she stated "the information you are providing us with doesn't make sense as we have the very number you provided your neighbor with. NO validation of concerns, indicated that I was "not making sense".
I am about to ask the manager of the plumbing company to send me an email stating what happened yesterday and provide it to our board at our next meeting..
Or am I over reacting??