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GloriaL (Georgia)
Posts: 195
Posted:
Our small 27 home HOA is now into the second year of having a Community Enhancement Committee. They are charged with walking the neighborhood, documenting any Covenant violations, with appropriate Article/Section, then turning the list into the BOD. Our BOD will decide whether a violation exists, then send out a Violation Notice. Our CCR's give the Association the right to A. enforce, by any proceeding at law....
B. ...enter and fix the violation (which we are hesitant to do)
C. both of above at the HomeOwner's expense.
We are trying to redo our last year's letter.
We had sent out first and second notices before the attorney demand letter (third letter).
My question is:
Does anyone have a Violation Notice which we could use as a guideline when developing ours?
P. S. Most violations are nuisance ones...such as not storing trash receptacles out of sight from the street, or excess weeds.
I'd appreciate any help as we are tossing this back and forth among BOD members.
Thanks,
Gloria
GlenL (Ohio)
Posts: 5,491
Posted:
Gloria, we treat the first letter as if they are inadvertently violating the rule -CC&R and may not even be aware of it and ask them to comply. We quote to section and request their help in enforcing it and give them 10 days to comply. The second letter if they do not comply puts them on notice of the Associations intent to fine if they do not comply and how to appeal the fine.

Studies show that 5 out of 4 people have problems with fractions
GloriaL (Georgia)
Posts: 195
Posted:
GlenL,
Thanks for the reply. Our letter last year was very terse, and those who got the letters were not very happy...not that anyone would be happy to get a violation notice. But if the wording were a bit more pleasant and not so cold, perhaps the response wouldn't be combative.
Can you post the verbiage used in your initial letter for us to use as a guideline? At our last BOD mtg, the idea of only one letter was decided and then the second demand letter will be from our attorney. I am not sure that is a good idea and am asking the BOD to rethink that. However,our new letter tentatively reads:
"It is the obligation of the BOD to ensure that each HomeOwner in our Community is adhering to the CCR's. Our Communiy is striving to continue to be a beautiful place in which to reside harmoniously with our neighbors. We are all bound to the Articles of our Covents.
Please note that the following Violation has been cited:.....
1. According to our Declaration, this Violation must be remedied within fourteen days from the date of this notification.
2.You can notify the BOD...of the course of action you intend to remedy with a specific date.
3. You also have the option of a hearing before the BOD to discuss or refute...
Unfortunately, any Violation which goes untended and has not been addressed with the BOD by 14 days must go forward to our Attorney for legal action. The cost of which will be the obligation of the HomeOwner.
We look forward to working together to remedy this Violation in the continuing effort to keep our Community beautiful and protect the property values of our neighbors' homes."
That's the whole thing in a nutshell. Any and all comments are welcomed.
Gloria
RogerB (Colorado)
Posts: 5,067
Posted:
Gloria, you may wish to use the search tab and view previous discussions on this. Our first letter is a courtesy notice which informs the owner of the alledged violation and references the restriction being violated. Use words like "we know you want to be a good neighbor and would not want to knowingly do something which would disturb others or violate the rules. Please contact me if you have any questions." Keep the content of the notice informative. If it is not corrected within 10 days we then send a formal Violation Notice which includes all necessary info including the right to a Hearing before being fined.
GloriaL (Georgia)
Posts: 195
Posted:
Roger,
I really like the wording you offered "...be a good neighbor...not knowingly do some that would disturb others..."
Since we are such a small HOA (27 home), I believe that we can work together to come into compliance without alienating neighbors.
Hope that the perpetual oppimist in me is right.
The BOD is still tossing around the letter for thoughts and wording.
Anything else anyone else has to contribute? I'm all ears.
Thanks,
Gloria
MaryA1 (Arizona)
Posts: 7,043
Posted:
Gloria,

Violation letters are a real touchy subject. Most members who recieve them complain that they do not project a "friendly" attitude on the part of the board no matter how many "pleases" are inserted in the letter. There were only 49 homes in my former assn - I served for 3 yrs as treasurer. I sent many past due notices for assessments and never had a complaint. However, the members always complained about the violation letters. Because there are certain things which must be stated: the specific CCR violation, the process for disputing the violation, the time-frame to cure the violation and the fine that will be imposed if not cured. So, no matter how the letter is worded it just doesn't sound very friendly to many people.
GloriaL (Georgia)
Posts: 195
Posted:
Mary,
Thanks for your input which, unfortuately, seems to be right on target. We are trying to sugar coat the notice, but it still is a bitter pill to swallow.
However, we still need to develop the violation notice letter and send them out, if necessary. We are trying to speak more sweetly hoping that it will encourage compliance more quickly by asking all to be better neighbors. The cynic in me thinks that those who are stubborn or ornery will continue to be so no matter how many pleases are in the letter. The optimist in me hopes that the Community will understand that the BOD must enforce the CCR's, and take a hard look around at their property to ensure they are in compliance.
It will be interesting to see which side of me is right...
Thanks,
Gloria
MicheleD (Kentucky)
Posts: 4,491
Posted:
It's interesting, because in the early years of our HOA, MOST homeowners who had violations, did not know they were in violation.

Our initial letter is called a CC&R Notification Reminder letter.

We simply state that we have been notified of a potential Deed Restriction violation at the address and would like to take the opportunity to remind the homeowner of the XXXXX Deed Conditions, Covenants and Restrictions regarding placement of temporary basketball goals (or extended on-street parking or whatever).

Then we quote from the CC&Rs what the actual wording is.

Then we have a paragraph that says simply:

"We all agreed to abide by the deed covenants associated with the XXXXXX neighborhood when we purchased our homes. Our duty, as the board of directors, is to notify residents when a problem exists.

Often we find that most homeowners are unaware that they may have violated a deed restriction and, once notified, correct the situation immediately."

In those early years, MOST (not all, but most) were apologetic and contacted us with all sorts of "I'm taking care of it right now" types of messages.

It's those handful who were told by their builder or realtor that the CC&Rs were worthless and unenforceable that we mostly have problems with.

In those cases, it truly doesn't matter how gentle a reminder you send, or how pleasant you are, they get hostile and hateful.

Oh well. Can't please everyone!
HaroldS (Arizona)
Posts: 906
Posted:
Friendly violation notice? LOL. Good luck.
Don't forget Mary that in Arizona we must include the first and last name of the person or persons observing the violation.
As a consequence, our HOA now requires a written and signed letter from members when reporting a violation. No verbal or anonymous reports accepted. All state required information is sent in the first notice of violation (not required, but recommended by attorneys) in order to speed up the process since it must be done anyway if a member follows the proper requirements for disputing or questioning the violation notice. In any event, those reporting letters go into the member's file and members are entitled to see their file.
I know - makes great neighborly rapport. But whoever said HOAs were supposed to foster neighborliness? It's all about property values - isn't that what we're told?
GloriaL (Georgia)
Posts: 195
Posted:
Mary and Harold,
Being a BOD Member is certainly not for the faint of heart, that is for sure.
I agree with Harold that there really is no such thing as a friendly violation notice. That is just the nature of the beast, and I understand that.
However, how something is said can, at times, be just as important as what is said. That is where our HOA is right now in revamping the wording.
If we send a "friendly reminder" as suggested by Mary, then we cannot count that as the first notification because according to our CCR's, the violation must be remedied within 14 days of notice. So, let's say the "friendly reminder" goes out saying if the violation is not remedied within 7(?) days, a formal notice will be issued. Then the First formal violation notice goes out with a 14 day rememdy timeframe. After that 14 days has passed, then the attorney letter goes out demanding compliance. Calculating days, we are probably around 4 weeks just to mow the lawn or take in your garbage pails. Hardly seems worth the effort. Our HOA does not have the ability to issue fines. Are we somewhere in between a rock and a hard place???
Harold, you are correct in that it is all about property values...at least that is what I have been told by community members.
But we are still going forward with this Violatin Notice and welcome any more input.
MaryA1 (Arizona)
Posts: 7,043
Posted:
Harold,

I'm well aware of that "new" requirement in statute. However, the info about who reported the violation is not required to be given to the violator unless the violator responds to the violation by certified mail. Of course, if the property manager checked out the violation when informed of it (which should be a given), the assn can always say it was the prop. manager who noticed the violation. Actually I believe this is what some assn's are doing! I was not in favor of this amendment to the statute because it might prevent some people from informing the assn of perceived violations. Cities don't require identification of anyone reporting a code violation and I don't see why an HOA should. It's just one more way to pit neighbor against neighbor.
HaroldS (Arizona)
Posts: 906
Posted:
"Of course, if the property manager checked out the violation when informed of it (which should be a given), the assn can always say it was the prop. manager who noticed the violation. Actually I believe this is what some assn's are doing!"
That is circumventing the law, which states "person or persons observing the violation." What part of "persons" don't you understand? If HOAs are doing as you suggest, they are leaving themselves open to a lawsuit. What happens then when the violator finds out who originally reported it? And they probably will. People talk. Our HOA requires a written and signed report of a violation which goes into both files - the sender and violator. So if our property manager said it was just she who saw the violation, and didn't mention the person(s) whose letter actually reported it, the letter is on file for the member to see, and at the very least we will be taken to the OAH.
"I was not in favor of this amendment to the statute because it might prevent some people from informing the assn of perceived violations. Cities don't require identification of anyone reporting a code violation and I don't see why an HOA should. It's just one more way to pit neighbor against neighbor."
It sure does cut down on "frivolous" reports! Why do you think it is so great and wonderful for people to snitch on their neighbors? Not knowing who turned you in creates even more friction since the alleged violator is now wondering WHO did it and decides he'll just shun all his neighbors to be safe. Makes for great neighborhoods, yes?
MicheleD (Kentucky)
Posts: 4,491
Posted:
I can only say: Good thing I don't live in Arizona.

What a horrible law.

GloriaL (Georgia)
Posts: 195
Posted:
People by nature are territorial. The closer in proximity we live, the more territorial we become. It is the nature of the beast within us. We govern ourselves through rules, regulations, and even HOA Covenants so that we can try to live harmoniously with our neighbors. As a BOD, we try to position our duties so that the Covenants are enforced fairly and completely yet without provoking the beast that lives just below our skin to come out.
Which brings me back to my original question: How do you word a Covenant Violation Notice so that it is not perceived as confrontational yet gets the HomeOwner to remedy the Violation quickly, completely, and without involving the attorney?
I like the idea of:
1. the first contact being a written informal informational letter inferring that it may be an oversight of HomeOwner(article/date of formal notice pending if not remedied).
2. the second written contact is the formal Violation Notice (article/date of required remedy/offer of hearing/date of attorney letter plus fees)
3. attorney letter with demand of compliance to CCR's, plus associated fees.
Has this procedure worked for anyone out there? What do you see as the benefits/pitfalls? It seems like a lot of work if a violation is ignored.
I will be meeting with our Community Enhancement Committee in two days and hope to bring some type of procedure, plus new wording for the Covenant Violation Notice, to the meeting for discussion.
I'd sure appreciate your input. It is always full of ideas and direction.
Thanks,
Gloria
GlenL (Ohio)
Posts: 5,491
Posted:
Gloria that is the way we do it and while it may take a little longer before you can "fine" someone; the purpose is to get them to do what they agreed to do in the first place with as little fuss and muss as possible. And the sad fact as has been noted in a lot of the posts in this forum is that people don't read or comprehend all the rules and regulations or as was pointed out one community was trying to enforce a landscaping code but could not provide it.

Everyone has had a bad day or a brain fart or is new to Association living and can easily goof about when to take in the garbage cans and a friendly reminder goes a lot farther than a dictate from on high - "Do this or we'll fine you $25.00 a day until you do!" That type of communication IMO immediately generates an "Oh yea, you can't do that." or "I'll show you." or "Who appointed you king/queen." response and what is a simple matter suddenly becomes WWIII as the H/O takes a stand on "principle".

You should have a written set of rules and each H/O should have a copy of them along with a copy of the enforcement policy for how violations will be handled. In ours we noted that you only get one "friendly" reminder per violation, i.e. if we send a reminder about garbage in Jan and you do the same thing in April then it automatically goes to step two; good record keeping about violations and actions is a must. Also things that require immediate action i.e. the H/O is suddenly digging an Olympic swimming pool in their front yard may go immediately to step two.

Studies show that 5 out of 4 people have problems with fractions
MaryA1 (Arizona)
Posts: 7,043
Posted:
Michele said: "I can only say: Good thing I don't live in Arizona. What a horrible law."

It IS a horrible law! It's plain Harold and I don't agree. He thinks I want to promote people snitching on their neighbors. I don't call wanting your neighborhood to look nice snitching. I've called code compliance on occasion but have never reported a CCR violation. However, if I felt it was important enough I would do it and I wouldn't care if the offender knew I did it. But that's just me. Most people don't want their neighbors to know they reported them. And what does it matter who reported them anyhow -- they violated a CCR restriction. Do they want to retaliatate against the individual who reported them? I believe that's why the City's code compliance dept doesn't require the reporter to leave their name. The code compliance officer will check out the complaint and if warranted issue a violation. And that's the way it should be handled at the HOA.

MaryA1 (Arizona)
Posts: 7,043
Posted:
"Of course, if the property manager checked out the violation when informed of it (which should be a given), the assn can always say it was the prop. manager who noticed the violation. Actually I believe this is what some assn's are doing!"
That is circumventing the law, which states "person or persons observing the violation." What part of "persons" don't you understand?

Harold,

I didn't say they should do this I said I believe some assn's are doing this. This is what I've been told is happening. And who said the person reporting the alleged violation sent in a letter? Perhaps they made a phone call. I agree the law might cut down on frivilous reports, but frivilous reports shouldn't result in violation notices anyhow. So what good does the law really do? IMO, it does much more harm than good.

HaroldS (Arizona)
Posts: 906
Posted:
Well Mary - if you have knowledge that some HOAs are circumventing the law, isn't it your right and duty to report them, anonymously of course?
Actually I find it hard to believe a management company rep would stand for being told to compromise their integrity to circumvent a law. But then...
MaryA1 (Arizona)
Posts: 7,043
Posted:
Harold,

I've heard some HOA advocates say this is being done. I have no reason to doubt what they say although I don't have firsthand knowledge of it. I don't know the name's of the mgmt co's or HOA attorney's who are advocating this.
HaroldS (Arizona)
Posts: 906
Posted:
Oh I see. You're posting second and maybe third hand undocumented, hearsay information that you can't prove? Does wonders for your creditability.
I've told here how our HOA handles this law. So, tell us, how is your HOA handling this? Maybe some first hand, known information would be refreshing.
MicheleD (Kentucky)
Posts: 4,491
Posted:
Harold, you are correct, your constant badgering of Mary is getting a bit wearisome.

Mary: The sky is blue.

Harold: Now, Mary, why would you say that when you know full well that some people in other parts of the world may be in darkness right now and their sky is black. Really strengthens your credibility, doesn't it.

It doesn't matter what she says, how she couches it (her opinion), whatever.

I know I get in sometimes tense "discussion mode" with people on here sometimes, but the very least we do is avoid personal snark attacks when challenging each other's opinion or position.

Sometimes we just agree to disagree.

It's clear you have a personal problem with her from some other site.

I think you might need a long, relaxing fishing trip or something -- just to take the edge off.

MicheleD (Kentucky)
Posts: 4,491
Posted:
By the way, to stay somewhat on topic:

It's called "anecdotal information." People posting on this site use it ALL. THE. TIME. Not just Mary.

Harold said: "Oh I see. You're posting second and maybe third hand undocumented, hearsay information that you can't prove? Does wonders for your creditability. "

MaryA1 (Arizona)
Posts: 7,043
Posted:
Thank you Michele! :-) Frankly I don't recognize Harold from any other HOA site so I don't know what his problem is with me. I'm proud that I haven't let my red-headed, Italian temper get the better of me in dealing with him. :-) I recognize -- and appreciate -- that this is a very friendly forum unlike most other message groups. I also recognize -- and appreciate -- the fact that so many of you are quite knowledgeable of HOA issues making this a very valuable resource for many.
DeeO (Georgia)
Posts: 2
Posted:
Gloria Is there a possibility that you would be willing to share your letter with me? I am in the process of researching on how to write a covenant violations letter. Our ten yr old HAO has never enforced anything and the board is cranking up a committee to do start some enforcemnt.
By the way I am in Ga also
GloriaL (Georgia)
Posts: 195
Posted:
DeeO,

Our BOD is still working on our new Violation Notice, but here is our draft so far:
To: XXXXXXXXX HomeOwner

From: XXXXXXXXX Board of Directors
COVENANT VIOLATION NOTICE

Dear ………………………..,

It is the obligation of the Board of Directors to ensure that each HomeOwner in our Community is adhering to the Declaration of Covenants, Conditions and Restrictions set forth in our Documents. Our Community is striving to continue to be a beautiful place in which to reside harmoniously with our neighbors. We are all bound to conform to the Articles of our Covenants.

We believe that you are a good neighbor and would not knowingly violate our CCR’s. Please be advised that the following Covenant Violation exists:
The Violation falls under Article _____________, Section ______________ and is specified as:

_________________________________________________________________________________________________

_________________________________________________________________________________________________

_______________________________________________________________________________________________

1. According to our Declaration, the Violation must be remedied within fourteen (14) days from the date of this notification.
2. You can also notify the Board of Directors at the address above in writing, or at any of the following contact numbers, of the course of action you intend to remedy the Violation, with a specific completion date (within that 14 days).
3. You also have the option of having a hearing before the Board of Directors to discuss or refute the specified Violation (within
that 14 days).

Unfortunately, any Violation which goes untended and has not been addressed with the Board of Directors by 14 days, must go forward to XXXXXXXXXXXXXXX Attorneys for legal action. The cost of which will be the obligation of the HomeOwner.

We look forward to working together to in the continuing effort to keep our Community beautiful and protect the property values of all our neighbors’ homes. If you have any questions or concerns about the above matter, please do not hesitate to contact any of the BOD Members as listed below. The Board of Directors is in place to serve our Community.

XXXXXXXXXX Board of Directors:

.............................................................

As you can see, this is still a draft of the CCR Violation Notice. I'd appreciate any input if any out there sees an area that is deficient or needs changing.
Thanks,
Gloria

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