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AnnO (Massachusetts)
Posts: 4
Posted:
Hi,

I am new here but came because we have a problem. I am a trustee in a six unit new (November 2007) condo association with three trustees. One member of our community who declined to be a trustee is intent upon micromanaging the trustees. From my understanding the trustees make all the day to day operating decisions for the building, such as lawn care and snow removal. The resident in question emails us once a week or more wanting to know our budget for maitenance, when the next meeting will be, the legalities of snow removal (town by-laws state we must clear it), how much is in the bank account, asking for read only access to the bank account, and other demands mostly about money. There have been no complaints from other residents and no problems with mismanagement.

We have answered his questions, also tried ignoring them for a week or so. This week I answered them again to the best of my ability with the help of the other trustees. At what point do we simply tell him we make the decisions and his input is not wanted nor is his criticism? His emails are very critical and not constructive. I want to understand his concerns but it is turning into harassment. How can I deal with this in a constructive manner?
SusanW1 (Michigan)
Posts: 5,202
Posted:
How do you communicate with ALL of the members? He/she is no different and enjoys the same privileges as the rest of the members. As a member he has the right to certain information. You need to find out exactly what that is, according to your state laws.

In the meantime, be sure you notify members what the Board is working on NOW,. what are things in PROCESS, and what is being CONSIDERED. Financial reports can be provided to members upon request. Newsletters should come out at least quarterly, IMHO. Annual meeting main agenda should be reports to the membership from the Board about what was done the past year.

Smile, and treat him like he is a member, with all rights allowed. Ignore the rest. Block emails, if needed. He can approach the Board, if desire, in person.

AnnO (Massachusetts)
Posts: 4
Posted:
I communicate with all members via email. Everyone gets all emails, none are private or exclusive. The trustees feel that we have answered his questions and have offered documents, we have also offered him our respective positions on the board. He does not want the liability, he says, so will not become a trustee. When I send an update about what is going on around the property or our plans for lawn care, ect. he offers an opinion which I am fine with but then gets upset or persists in pushing his idea when we make a decision he does not agree with. My feeling is if he wants to make decisions and feels so strongly about the process he should be a trustee. We are operating within budget, have a reserve and the grounds are well maintained. We are a new association, only 5 months into it so we have not had a full year of expenses or seasonal issues under our belts. Thanks for responding.

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