annual survey questions for SFH HOA?

Started by JackS20 • 2 replies • 77 views

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JackS20 (North Carolina)
Posts: 273

Posted:

What does your HOA ask on its annual survey to get feedback from residents?

This is what we ask, over the last 3 years, alwasy gotten a majority positve reaction on all the questions. Last question is a new one we will start asking this year:

On a scale of 1 to 5 with 5 being the highest

is our HOA is heading in the right direction.

the HOA dues are a good value

Does our HOA communicate well?

HOA inspections need to be done more or less? 1=Less inspections 3= Just fine the way it is and 5 is More inspections.

SheliaH (Indiana)
Posts: 6,969

Posted:

We haven’t done these in some time, but I’d revise the last question as:

How often do you think HOA inspections should be done

___the current number(e.g. 2) is fine

___no more than 4 times a year

___5 or more times a year

I’d also add these questions:

• How would you rate the HOA Board’s overall management of the community (on a 1-5 scale, with 5 = highest)

• How would you rate the homeowners’ overall attitude towards each other (on a 1-5 scale, with 5 = excellent)

• Do you have additional comments regarding the community (good, bad and everything in between?) Write it down here and don’t be afraid to be candid!

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius

BillD16 (Texas)
Posts: 988

Posted:

I’m sorry I’m late to this party.

My HOA was recently subjected to a *terrible* survey that was quite obviously used to justify an attempt to restrict STRs.

I spent a fair amount of time going over the survey and discussing it with an AI, and got several interesting bits of insight:

- Tell people upfront if it’s an anonymous survey.

- If possible, attempt to correlate answers with the amount of time a resident has been living there. Ie, if your neighborhood is 30 years old, the responses from a 30 year resident may be interestingly different from someone who just moved in. Similarly, it can be useful to know if the respondent is a homeowner, a renter, or a landlord.

- Asking people to rank the importance of issues can be a good way to avoid bias (versus our survey, which said something like “people in the neighborhood have been having problems with STRs. How do you feel about banning them?”)

- Don’t try to lie when presenting the results.

Last thing: our HOA screwed up by not tracking how many surveys went out, or who even took the survey. They put a QR code on a poster at the pool, so it’s possible some homeless people weighed in. No controls to ensure that people didn’t take the survey multiple times.

It was a mess - for whatever reason, it reminded me of the one episode I ever watched of *The Apprentice*, in which two groups of people were given a high-school level group project sort of task, and the end result was junk.

Bill

HOA Board ex-President
Austin, Texas USA

“You can’t put too much water in a nuclear reactor”

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