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JackS20 (North Carolina)
Posts: 271
Posted:
HOA is thinking of sending SMS text messages to the 110 residetns who have provided their phone number to us.
Probably around 4 txt a year.
1. remind people of annual meeting
2. remind people to pay annual dues
3. remind people to attend event to help neighborhood, like neighborhood cleanup.
4. remind people to vote online for elections

we also send out paper letters, emails, update website and FB posts. Very poor turnout. Hoping a text message a couple hours before meeting/event will get 4 or 5 people to show up instead of 1 or zero which is typical.
SheliaH (Indiana)
Posts: 6,964
Posted:
And your question is....?

All sorts of organizations are going to text messaging and soon you can get as many of those as jumk email. All of it can wind up deleted or eaten by anti-spam, so you'll have to start by asking people if they even want to be notified this way - even if you don't plan to send any more than four.

It may be better to find out why turnout to annual meetings or community events stinks. Are people just too busy or don't care regardless of what you do? Do they even need a reminder about annual dues? Are the dates and times of community events inconvenient?

Given the poor turnout at annual meetings, the board may want to take a small sample of residents and pound the pavement and talk to them personally about this stuff and why they aren't engaged. From there, you might come up with new approaches,depending on what's the biggest problem. For example poor attendance at an annual meeting may be more serious because you need a quorum to hold the thing in most cases.


If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
JackS20 (North Carolina)
Posts: 271
Posted:
my question is has anyone else done this and has it increased turn outs?

there is nothing special about our HOA. many HOA's have this issue and the reasons for not participating are pretty much all the same. It's not something we are doing it's just is what it is.
TimB4 (Tennessee)
Posts: 21,059
Posted:
The only thing I have found that increases turnout is an issue that directly affects the individual.

Changes to governing documents.
Increase in Assessments.
Special assessments.
etc.

Do you have signs at the entrances of your development?
My last Association, and I continued it with my current association, would put up signs as you leave the development.
It was on the exit side because a vehicle typically stops prior to merging onto another road and they may take the time to read it.
Signs would go up one week prior to the meeting.

Each sign (similar to large yard sale signs) cost us around $50.
They were 24 inches wide x 36 inches high signs and laminated, allowing them to be written on with dry erase marker and cleaned with alcohol wipes.
Top Lines: General Membership Meeting
Bottom lines: Can't attend? Submit a Proxy!
The middle was blank so one could write in the details.
KellyM3 (North Carolina)
Posts: 2,239
Posted:
"Very Poor Turnout" for HOA meetings can reflect general approval of the HOA board's management of the community. Maybe you're doing a good job. I can say that residents who have opted-in to communication would likely enjoy an occasional text.
CulianM (Florida)
Posts: 6
Posted:
Give it a try, why not. If it does not work after a year or two, try something new.
DeanJ
Posts: 1,786
Posted:
Quote:
Posted By JackS20 on 05/14/2025 1:04 PM
HOA is thinking of sending SMS text messages to the 110 residetns who have provided their phone number to us.
Probably around 4 txt a year.
1. remind people of annual meeting
2. remind people to pay annual dues
3. remind people to attend event to help neighborhood, like neighborhood cleanup.
4. remind people to vote online for elections

we also send out paper letters, emails, update website and FB posts. Very poor turnout. Hoping a text message a couple hours before meeting/event will get 4 or 5 people to show up instead of 1 or zero which is typical.

Ok, I am an owner in your community with zero interest in 1,3 and 4. Swipe left and hit the red trash can symbol, click delete and report as junk.
JackS20 (North Carolina)
Posts: 271
Posted:
Quote:
Posted By DeanJ on 05/16/2025 5:27 PM
Posted By JackS20 on 05/14/2025 1:04 PM
HOA is thinking of sending SMS text messages to the 110 residetns who have provided their phone number to us.
Probably around 4 txt a year.
1. remind people of annual meeting
2. remind people to pay annual dues
3. remind people to attend event to help neighborhood, like neighborhood cleanup.
4. remind people to vote online for elections

we also send out paper letters, emails, update website and FB posts. Very poor turnout. Hoping a text message a couple hours before meeting/event will get 4 or 5 people to show up instead of 1 or zero which is typical.


Ok, I am an owner in your community with zero interest in 1,3 and 4. Swipe left and hit the red trash can symbol, click delete and report as junk.

ok fine. don't care, if 5 more people show up I'll count it as a win.
DeanJ
Posts: 1,786
Posted:
Quote:
Posted By JackS20 on 05/16/2025 6:59 PM
Posted By DeanJ on 05/16/2025 5:27 PM
Posted By JackS20 on 05/14/2025 1:04 PM
HOA is thinking of sending SMS text messages to the 110 residetns who have provided their phone number to us.
Probably around 4 txt a year.
1. remind people of annual meeting
2. remind people to pay annual dues
3. remind people to attend event to help neighborhood, like neighborhood cleanup.
4. remind people to vote online for elections

we also send out paper letters, emails, update website and FB posts. Very poor turnout. Hoping a text message a couple hours before meeting/event will get 4 or 5 people to show up instead of 1 or zero which is typical.


Ok, I am an owner in your community with zero interest in 1,3 and 4. Swipe left and hit the red trash can symbol, click delete and report as junk.


ok fine. don't care, if 5 more people show up I'll count it as a win.

Your quorum for a meeting is that low?
MarqA1 (Michigan)
Posts: 24
Posted:
So our small 18 home HOA has similar.

I just took over as treasure and we have a verified email address list that I am using and have just sent out the dues letter via email vs snail mail the prior treasure used.

Even though I know the email address is good there are still the same 2 that refuse to acknowledge. I guess when everybody else has responded I'll be forced to send a registered/certified letter to the remaining stating they are now past due and owe late fines!

People can be such a PITA!
ElleN (Idaho)
Posts: 1,334
Posted:
Quote:
Posted By MarqA1 on 05/17/2025 5:44 AM
Even though I know the email address is good there are still the same 2 that refuse to acknowledge. I guess when everybody else has responded I'll be forced to send a registered/certified letter to the remaining stating they are now past due and owe late fines!
Sending registered/certified letter under these circumstances (money owed) is in fact what the courts expect. If you do not get some cooperation from these folks soon, and the amount owed is big enough, I advise the HOA hire a collections attorney (not a collections agency).

Be aware that statutes are quite strict about what tactics a creditor can use to collect money owed.
JackS20 (North Carolina)
Posts: 271
Posted:
Quote:
Posted By DeanJ on 05/16/2025 7:36 PM
Posted By JackS20 on 05/16/2025 6:59 PM
Posted By DeanJ on 05/16/2025 5:27 PM
Posted By JackS20 on 05/14/2025 1:04 PM
HOA is thinking of sending SMS text messages to the 110 residetns who have provided their phone number to us.
Probably around 4 txt a year.
1. remind people of annual meeting
2. remind people to pay annual dues
3. remind people to attend event to help neighborhood, like neighborhood cleanup.
4. remind people to vote online for elections

we also send out paper letters, emails, update website and FB posts. Very poor turnout. Hoping a text message a couple hours before meeting/event will get 4 or 5 people to show up instead of 1 or zero which is typical.


Ok, I am an owner in your community with zero interest in 1,3 and 4. Swipe left and hit the red trash can symbol, click delete and report as junk.


ok fine. don't care, if 5 more people show up I'll count it as a win.


Your quorum for a meeting is that low?

all of our online video meetings are informational for owners with no voting taking place. 4 are board meetings and 1 is an annual informational meeting.

We have an annual online meeting which is just a ballot, which is allowed under NC law and have no issue getting quorum for that.
DeanJ
Posts: 1,786
Posted:
Quote:
Posted By ElleN on 05/17/2025 7:40 AM
Posted By MarqA1 on 05/17/2025 5:44 AM
Even though I know the email address is good there are still the same 2 that refuse to acknowledge. I guess when everybody else has responded I'll be forced to send a registered/certified letter to the remaining stating they are now past due and owe late fines!
Sending registered/certified letter under these circumstances (money owed) is in fact what the courts expect. If you do not get some cooperation from these folks soon, and the amount owed is big enough, I advise the HOA hire a collections attorney (not a collections agency).

Be aware that statutes are quite strict about what tactics a creditor can use to collect money owed.

This is a bit interesting. Our law firm, a large practice that specializes in representing HOAs, doesn’t use registered mail because people who owe money typically reject accepting the letter.
JackieB4 (California)
Posts: 398
Posted:
Dean...your piqued my curiosity. How would you handle this if not by registered mail?
ElleN (Idaho)
Posts: 1,334
Posted:
Quote:
Posted By DeanJ on 05/17/2025 8:35 AM
Our law firm, a large practice that specializes in representing HOAs, doesn’t use registered mail because people who owe money typically reject accepting the letter.
Last I read the rejection of certified mail is counted as the notice having been properly sent and received, ceteris paribus.
ElleN (Idaho)
Posts: 1,334
Posted:
Google AI answer to "rejecting certified mail law firm":

Refusing a certified mail notification from a law firm can have legal consequences, especially if the mail is related to a lawsuit or legal action. Law firms often use certified mail to ensure proof of delivery, and refusing it can lead to the court assuming you've received the information, even if you haven't, according to the Ohio State Bar Association. It's generally advisable to accept the mail and be aware of its contents, rather than refusing it and potentially facing adverse legal outcomes.

Here's a more detailed explanation:

Why law firms use certified mail:

Proof of Delivery:
Certified mail provides a record of when and where the mail was delivered, which is often crucial for legal proceedings.

Legal Procedures:
In many cases, legal documents like summons or notices of a lawsuit must be sent via certified mail to ensure they reach the recipient.

Timeframes and Deadlines:
Certified mail helps establish a timeline for filing responses or taking action in a lawsuit.

Consequences of Refusing Certified Mail:

Court's Assumption of Receipt:
If you refuse certified mail, the court may assume you have received the information and proceed with the case without your awareness.

Default Judgment:
Refusal can potentially lead to a default judgment against you if you don't take action within the prescribed timeframe.

Missed Deadlines:
By refusing the mail, you may miss deadlines for filing a response or taking other legal steps.

Increased Legal Costs:
You may face additional legal costs if you are unaware of the lawsuit or legal action due to refusing the certified mail.

What to Do Instead of Refusing:

Accept the Mail:
.
Even if you don't fully understand the contents, accepting the mail allows you to review it and take appropriate action.
Contact the Law Firm:
.
If you have questions about the contents of the mail, contact the law firm to clarify any concerns.
Seek Legal Advice:
.
Consult with a legal professional if you're unsure how to proceed with the information in the certified mail.
In essence, refusing certified mail can have negative legal consequences, so it's always best to accept the mail and take appropriate action to understand the contents and address any legal matters raised.
MarshallT (New York)
Posts: 414
Posted:
Absolutely give it a try. This approach could increase participation by as much as 10%. If you don't see any difference after sending out the texts, you don't have to do it again.
SusanD14 (California)
Posts: 1
Posted:
We use One Call Now for emergency notifications. We use our email to send weekly reminders and have a group list through our email provider (for 189 email addresses) so it has to be sent only once.

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