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DeanG3 (California)
Posts: 4
Posted:
Hello,

I am a resident of a condominium complex in Altadena, CA. As you probably know, pretty much all Altadena, with a few exceptions, burned down. Luckily, we were one of the very few who still have a home.
Β 
We've been living outside our condo for several months, already, while mold and water damage to the structure was being remediated.
This condition was caused by water intrusion into our unit.
for several years we asked the Board to check into this water intrusion, and they replaced the entire building roof twice in a period of 7 years. This action did not take care of the water leak issue.
About 4 years ago, during a rainy week, we informed the board that we were having a leak, and they called the roofing company that replaced our roof. The roofer told me that the problem was not with the roof, but due to the poor condition of the stucco wall which had countless cracks.
We informed the board, the board continued ignoring our requests until about 2 years ago, when we threatened them with legal action. At that point, the board hired a contractor to perform a water test, the test determined that the problem was the wall and not the windows, although they recommended replacing them.
About 6 months ago, they hired a contractor to begin work fixing the wall and remediating the damage to the inside or our unit and the other 3 units in my building.

After the drywall was completely stripped, the contractor the board hired, without knowing the history of maintenance to the outside of the building, the countless cracks on the stucco, even a 1/2" x 12" hole at the base of the stucco wall, which light can be seen from the inside of our condo unit, he told the board members that the problem was with the windows. At this point the board members changed their position about covering the cost of repairing the wall, casting blame on our windows. Unlike the previous contractor that performed a water test to formulate a report, the new contractor made this determination without performing a water test.
The board hired a lawyer, months had gone by of arguing about whose fault it is. The board kept delaying the project and we've been living in a rental property for 6 months.

Fast forward to January after the fire, We ran out of money, so regardless of whose fault it is, we decided to get our own windows as required by our CCRs. The board had sent us an agreement to pay for the windows, with a price as twice as high than what the contractor we wanted to hire quoted us, and the HOA Board contractor said that whoever contractor we hire to replace our windows, would have to assume liability for the work he already completed.

We feel that their contractor's position, although valid, reduces our chance to find another contractor to replace our windows, as no contractor would want to assume another contractor liability, and the HOA is forcing us to agree to pay an outrageous price for the replacement or our windows to which we never agreed.

We've asked 2 other contractors, and their estimated price confirms that contractor that the board hired quoted a very high price. Has the board failed their fiduciary duties for not checking with at least another contractor for better pricing to help homeowners save money? Their decision of hiring a contractor that puts us in a situation, in which it leaves us with little or no choice but to hire him and pay what he demands legal?

I much appreciate your feedback

Sorry for the lengthy story, it may be confusing, but it has many levels of complications.

DG

SheliaH (Indiana)
Posts: 6,964
Posted:
Have you discussed this with your homeowners insurance? I would think it would have something to say about this, assuming windows were homeowner responsibility.

It always makes sense to get at least two estimates for home repairs, three for very expensive work, but it's not mandatory. I think your board did drop the ball in that regard, but the failure to meet its fiduciary duty may or may not apply. A judge may need to decide that.

After all, the board did say they'd pay for the windows, but you decided to get your own. If that's what you wanted to do - and I understand why - there should have been more discussion on a maximum price the association would pay, if you'd get a longer warranty for the work, etc. Then you could have signed another agreement with those terms and get your own attorney to review it first.

Ae for the price of the work, businesses charge whatever the market will bear, so if your contractor's quote is considerably less than the HOA contractor quoted, you'll need to look at the details to see what's different and then ask why.

It doesn't help that contractors are in great demand due to the wildfires, and unfortunately some will take advantage of homeowners because they know someone else will pay to get the work done, otherwise it could be weeks or months before they can get anyone.

At this point, it may be best to talk to a private attorney to see what your options are. Good luck to you.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
CathyA3 (Ohio)
Posts: 6,299
Posted:
I'm going to talk in general terms, because without seeing bids or verifying insurance or licenses or getting references, I can't tell whether any of the contractors are good or bad.

There are a number of reasons a contractor can come back with a high bid:

* Small jobs are often not worth the contractor's time, but he wants to remain on the HOA's list of vendors that they use.

* The contractor's services are in demand.

* He's found that dealing with HOAs is a pain and includes a "nuisance surcharge" in his bids.

You noted that you're in an area that was hit by wild fires. Contractors of all sorts will be in high demand now because of the rebuilding effort. Instead of being suspicious of the high bid, I'd be taking a closer look at the ones that aren't reflecting this reality. Maybe they're fine, maybe they're underbidding for a reason. Again, not enough info to tell one way or the other.

As for the fiduciary duty part, boards are not obligated to take the low bid. I'm a believer in the adage that you get what you pay for, and quality is worth paying for. And no amount of fiduciary duty will compensate for the financial realities of rebuilding after a natural disaster. It's unfortunate that you're having to deal with your issue when all this other stuff is going on, but you're competing with all of the other folks who've lost their homes.

(I saw an article the other day that said we'll be seeing higher prices and labor shortages around the country, because workers and supplies will be heading to California.)
DeanG3 (California)
Posts: 4
Posted:
My apologies, it is a lengthy story, I sounded confusing and I need to make a few clarifications. The board did not mention that they would pay for the windows, nor declined it. Not after their contractor said that the problem was with the windows.
We decided to pay for our windows, as we need to come home as soon as possible, but this option is limited because of a liability issue: no contractor will assume other contractor's liability.
This project of replacing windows to all the 4 units in our building started back in September, not after the fire.
We are definitely consulting with an attorney, as we feel that the board could have done a better job as handling our water intrusion problem.
ElleN (Idaho)
Posts: 1,333
Posted:
Quote:
Posted By DeanG3 on 02/02/2025 9:10 AM
We ran out of money, so regardless of whose fault it is, we decided to get our own windows as required by our CCRs. The board had sent us an agreement to pay for the windows, with a price as twice as high than what the contractor we wanted to hire quoted us, and the HOA Board contractor said that whoever contractor we hire to replace our windows, would have to assume liability for the work he already completed.
In my opinion the HOA board has a duty to insist that any contractor you hire here has to assume the liability going forward.
Quote:
Posted By DeanG3 on 02/02/2025 9:10 AM

We feel that their contractor's position, although valid, reduces our chance to find another contractor to replace our windows, as no contractor would want to assume another contractor liability, and the HOA is forcing us to agree to pay an outrageous price for the replacement or our windows to which we never agreed.

We've asked 2 other contractors, and their estimated price confirms that contractor that the board hired quoted a very high price.
That's not confirmation of anything other than two contractors; two different bids; and possibly two different qualities for the final work.

Quote:
Posted By DeanG3 on 02/02/2025 9:10 AM
Has the board failed their fiduciary duties for not checking with at least another contractor for better pricing to help homeowners save money?
Certainly not.

What you are experiencing is the price of living in a community where people have joint ownership of much of the property.

Condo living demands accepting that the people on the board get to call the shots, within the law, even if these are not the shots you would call.

I expect it is not going to get better for you there. Hopefully the lovely weather and lovely people make it worth it.
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By ElleN on 02/02/2025 3:15 PM
Posted By DeanG3 on 02/02/2025 9:10 AM
We ran out of money, so regardless of whose fault it is, we decided to get our own windows as required by our CCRs. The board had sent us an agreement to pay for the windows, with a price as twice as high than what the contractor we wanted to hire quoted us, and the HOA Board contractor said that whoever contractor we hire to replace our windows, would have to assume liability for the work he already completed.
In my opinion the HOA board has a duty to insist that any contractor you hire here has to assume the liability going forward.


What happens when they don't get any takers on this "deal"? Or somebody does bid on the job, but the cost of assuming that risk appears in the price they'll charge? Keep in mind that these vendors will have plenty of work for the foreseeable future, and it's work that won't requite them to take unacceptable risks.

They're not going to magic away that liability. It's why I said I'd be suspicious of any bid that doesn't price in the cost for this - it suggests that the vendor who submits the bid maybe doesn't recognize this or will cut costs elsewhere.

ElleN (Idaho)
Posts: 1,333
Posted:
Quote:
Posted By CathyA3 on 02/03/2025 5:55 AM
Posted By ElleN on 02/02/2025 3:15 PM
Posted By DeanG3 on 02/02/2025 9:10 AM
We ran out of money, so regardless of whose fault it is, we decided to get our own windows as required by our CCRs. The board had sent us an agreement to pay for the windows, with a price as twice as high than what the contractor we wanted to hire quoted us, and the HOA Board contractor said that whoever contractor we hire to replace our windows, would have to assume liability for the work he already completed.
In my opinion the HOA board has a duty to insist that any contractor you hire here has to assume the liability going forward.


What happens when they don't get any takers on this "deal"? Or somebody does bid on the job, but the cost of assuming that risk appears in the price they'll charge?
As the OP posted above, then the OP is stuck using the HOA contractor.

I do not think the contractor is out of line. Nor do I think the HOA is out of line.

When a COA is responsible for walls and an owner is responsible for windows, I think leaks (and who is responsible for them) are tricky.

To me it's just one of the common disputes over who pays for what in a unit in a condo association where the governing documents cannot address every scenario.
DeanG3 (California)
Posts: 4
Posted:
The HOA hired their contractor back in early August and they started work in mid September. We know that they did not ask anyone else for a quote, we heard it from one of the board members.
The Contractor that we found is a reputable one, we asked around and no complaints from anyone who hired his company. Pricing is very good.
The HOA is pressuring us to pay $2000 per installation only + permits, etc, per window. We know that the average price of a window installation is around $800 + permits, etc.
The board never notified any of the homeowners about the cost of installation, only the price of the windows themselves ($500-$800 each)
The elevated cost due to the demand (which the county is cracking down on price gouging), maybe after the fire, but there was no demand back in September.
We just find it very unethical and poor business practice that board puts us in a position in which they are forcing us to pay as twice as much, without finding a middle ground to help us solve our current situation. I seriously doubt that if one of them was in our situation, they would have looked for another quote to compare prices and work quality.
Comparing apples to apples, The HOA contractor has a three star review on yelp, the one we got has 5. The 3 stars are due to issues with several reviews related the contractor honoring his warranty. Details are pretty consistent with the contractor, they don't seem wade up. Again apples to apples.
That tells me that the HOA didn't even bother to look him up online

ElleN (Idaho)
Posts: 1,333
Posted:
Quote:
Posted By DeanG3 on 02/03/2025 10:17 AM
We know that the average price of a window installation is around $800 + permits, etc.
But you did not factor in any added cost of undertaking more liability (more warranty).
Quote:
Posted By DeanG3 on 02/03/2025 10:17 AM
We just find it very unethical and poor business practice that board puts us in a position in which they are forcing us to pay as twice as much, without finding a middle ground to help us solve our current situation.
I do not think you are being fair to the reality of the situation. Two different contractors working on overlapping jobs is a nightmare. Contractors profane getting involved in these situations.

Worse, no one knows if the leaking will be fixed.

Identifying one's options can be helpful.

Let's assume you cannot find a contractor willing to guarantee the work by another contractor. It is likely you cannot. From where I am sitting, you can --

-- Ask the board one more time to forego requiring a contractor to undertake the liability of the other contractor's work.

-- Lawyer up. But the cost of this will likely quickly exceed just paying the HOA contractor's price.

-- Get on the board with others and establish a board majority of people who feel as you do.

Being on a condo board is the most demanding volunteer job there is, IME. Make sure the time you give up to being on the condo board is worth saving money on the windows.

SheliaH (Indiana)
Posts: 6,964
Posted:
The number of stars a company gets for anything is based on opinion, not fact. Sometimes companies "plant" good reviews to get more business, which is why you ask for references and check them yourself.

As for the board member, he or she may have said what they said, but was anyone else around to hear that? If not, it comes down to he said/she said. How do you know other homeowners weren't asked about the cost of installation - did you talk to all of them? Did they have the same problems as you? You had issues with the windows and your walls, so that could be an apples to oranges situation.

Ditto for the window price. As I said earlier, that comes down to competition, demand, supply chains (some companies may have better hookups than others). Unfortunately, you're in a tough spot due to the demand for contractors in your area, and it doesn't matter what happened or not in September - you can't go back in time.

At this point, what's more important to you -getting the windows in so you can move back home or going after the board for being sloppy regarding their selection of a contractor? If it's getting back in the house, you might have to go with the HOA contractor - just make sure you get the best warranty possible (IN WRITING), or get the HOA agree to cover replacement and repairs for, say, another year beyond the contractor's warranty (get that in writing too).
Be sure to note if coverage for the parts is longer than the labor or vice versa.

Then you can address how all this was done, perhaps talking with other owners who had similar skirmishes. Maybe it's time for all of you to get together and start a movement to get this board to change their practices (at least mandate certain activities like getting at least 3 estimates). If they can't or refuse to, you may need to consider running for a spot in the next board election.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
DeanJ
Posts: 1,786
Posted:
Most people who buy into condos don’t realise they are purchasing a home that is basically an apartment, poorer quality construction than a single family home, and repairs are authorised by people that know nothing about building maintenance.

I believe you are victims of this situation and you are going to have to pay up.
DeanG3 (California)
Posts: 4
Posted:
In just one sentence, you've described our board members. 5 old ladies that don't know a hammer from a canary. I am present at every board meeting, but it's just like pulling teeth to get something done, and when they do it, it just goes sideways.
Most posts recommend getting on the board, I intend to, as we cannot have a board have so much control over our lives. I've done construction for several years, but they had never listened to me, or anyone else's advice, they just went and hired the first vendor they found and...well, too many examples to mention, from hiring friends (or the gardener) to do work that should have been done by a licensed contractor, to ignore live wires on walkways that posed risk of electrocution during rainy days (luckily, they listened to that one it was fixed immediately)
I agree, we will have to pay and then maybe try to recover part of that money in small claims. Have they done things by the book (or CC&Rs) we wouldn't be where we are today.
ElleN (Idaho)
Posts: 1,333
Posted:
Quote:
Posted By DeanG3 on 02/03/2025 12:54 PM
Have they done things by the book (or CC&Rs) we wouldn't be where we are today.
Hey if you feel there is a CCR violation, then proceed to the HOA's required Internal Dispute Resolution procedure. See https://www.davis-stirling.com/HOME/I/Internal-Dispute-Resolution
MichaelS56 (Minnesota)
Posts: 858
Posted:
This story is so common when dealing with "HOA board volunteers" and resident not knowing the details of the governing documents. If this was a private home and not part of a condo association, the homeowner would have handled the problem very differently. Moving into an HOA is a different world and one that should be carefully considered. I have lived in an HOA since 2013, been on the board for a number of years. What I discovered is that people move into a HOA thinking that it is maintenance free, and "they" will take care of everything. This is an incorrect assumption....
SheliaH (Indiana)
Posts: 6,964
Posted:
Quote:
Posted By MichaelS56 on 02/04/2025 5:08 AM
This story is so common when dealing with "HOA board volunteers" and resident not knowing the details of the governing documents. If this was a private home and not part of a condo association, the homeowner would have handled the problem very differently. Moving into an HOA is a different world and one that should be carefully considered. I have lived in an HOA since 2013, been on the board for a number of years. What I discovered is that people move into a HOA thinking that it is maintenance free, and "they" will take care of everything. This is an incorrect assumption....

Yup. Melissa, who used to post on this website, often said the HOA is you and your neighbors - ultimately it's up to all of you to ensure the association does what the documents say it's supposed to do.

In another conversation, I said developers should do more to prepare homeowners to take over their communities - at the very least pay for some training so they'll know about best practices concerning rule enforcement, reserves, budget preparation, etc. That may not prevent subsequent board members from being lazy, incompetent, crooked, and so on, which is why homeowners need to pay attention.

Since I've been getting a lot of responses from Google AI when I look up various topics for this site, my job, etc., I wondered what I'd get if I asked "how can HOAs ensure quality repairs and maintenance" Wanna see what it came up with - here you go:

"To ensure quality repairs and maintenance, HOAs can: establish detailed specifications for work, pre-qualify contractors through a bidding process, conduct regular inspections, maintain detailed records of repairs, involve homeowner input, and implement preventative maintenance schedules, all while ensuring clear communication with contractors and homeowners regarding expectations and responsibilities.

Key strategies:

Detailed specifications:
Clearly outline the scope of work, materials, quality standards, and deadlines for each repair project in the contract with the contractor.

Pre-qualification of contractors:
Establish a list of vetted contractors through a bidding process, considering their experience, licensing, insurance, and past performance reviews.

Regular inspections:
Conduct routine inspections of common areas and building components to identify potential issues before they become major problems.
Detailed recordkeeping:

Maintain thorough documentation of all repairs, including dates, costs, contractor details, photos of issues, and any relevant communications.

Homeowner input:
Encourage homeowner feedback on maintenance needs, concerns, and potential repair issues.

Preventative maintenance:
Develop a proactive maintenance schedule to address potential issues like roof inspections, gutter cleaning, and seasonal checks of HVAC systems.

Clear communication:
Clearly communicate expectations and responsibilities to both contractors and homeowners regarding repairs and maintenance.

Legal compliance:
Ensure all repairs adhere to local building codes and regulations.

Potential challenges:

*Cost considerations: Balancing quality repairs with budget constraints.
*Disagreements with contractors: Addressing disputes regarding work quality or contract terms.
* Homeowner involvement: Managing homeowner expectations and ensuring participation in the process.

Long time posters and readers of this website will note all of these tips have been mentioned in some form or another in dozens of conversations.

Dean, I'm really sorry this has happened to you - these are the scenerios that pop into my head when I consider home improvement projects for my own home. However your situation is resolved, I hope it does lead to a major change in the way your association approaches issues.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius

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