Can HOA Owners contact BOD directly (FL)?

they can email anyone but does not mean the board members have to respond.

If your governing documents don't require only contacting the management company, then members can contact the board as well or in place of the MC.

Note: Do take the time to read the emails.
Complaining about everything doesn't mean that their is not an issue.

At the very least, you can see how some issues are seen from a different perspective and, perhaps, determine what info the members might be missing to understand the issue from the boards perspective.

There's nothing in the state statutes that require communication through the management company. Check your documents - I doubt they say anything like that either.

As others said, just because you get an email doesn't mean you have to answer it. In a case like you describe, I might have the management company reply if the email needed a reply. If they are asking a question, then have the PM reply. If they are just criticizing, then you can just send an email that says "thanks for your input. The board will consider". If they don't get attention, they get tired of making the complaints.

As a board member, this is just part of the job. It's not fun, but you can't be on a board if you don't want to deal with homeowners.

Simply reply, “Thank you for your comments”.

Our association has one email for board members - everyone gets the same message, so there's no confusion if Board member A says one thing, but board members B and C say something else. They can also respond as what's been suggested - thank you for your comments.

When the email's set up, let everyone know what it is and what type of correspondence should be sent there vs. the property manager. For example, requests for common area maintenence can be sent to the property manager, but questions or comments about the annual meeting could be sent to the board. If you have a website, you can also use online requests forms to speed up maintenance requests and indicate that names, phone numbers and emails are mandatory for a response. You can also auto-reply to emails to let homeowners know the email's been received.

Finally, let people know that offensive language (e.g. cursing and threats) won't be tolerated - if appropriate, the email will be forwarded to the association attorney for review. That may slow down the crazy emails - if the person's really honked off, he or she can attend a board meeting and speak his/her piece in person. If you have a resident forum, unruly behavior can be cut off from the start.

My HOA (112 owners) has an Email address and anything that gets sent to that address is automatically routed to each BOD Member. The BOD then decides how to handle the issue including not responding at all.