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CathyA3 (Ohio)
Posts: 6,299
Posted:
Here's a weird one for everyone's enjoyment.

We're busy getting bids for a new reserve study, and we're hitting an unexpected snag: roofs.

Fact one: our community manager said that these studies don't include roofs. (Say what?! Since when? Roofs are major components in condo communities and were indeed included in our last study.)

Fact two: one company that she solicited bids from actually doesn't include roofs.

Fact three: another company does do them but expects us to provide the ladders. (I objected for liability reasons. Also, we don't own ladders. We don't have any place to store them, and we don't want volunteers climbing up onto the roofs of two-story buildings.)

Fact four: our regular roofing company inspected our roofs recently and provided us with a pretty thorough report. Of course, the report did not contain estimates of remaining useful life or projections of when they'd need to be replaced, which is a major piece of a reserve study. Either we didn't ask for it, or that's beyond the scope of what roofing companies do. I suspect both of these are true.

What the heck is going on here? I feel like we've fallen into The Great Reserve Study Black Hole, and at a time when states all over are tightening up reserve requirements.
DouglasK1 (Florida)
Posts: 2,046
Posted:
Thanks for this, number 3 is really off the wall. If I was a contractor of any type that needed to use a ladder for my work, the last thing I'd want is rely on random ladders that customers supplied. I'd have my own quality ladders that I could trust.

Escaped former treasurer and director of a self managed association.
LoriM15 (Florida)
Posts: 1,009
Posted:
This was my laugh for the day. A condo reserve study that doesn't include roofs? The most expensive item on any reserve study?

I guess you could have an engineering consultant do the actual inspection and have the reserve company rely on that report. But I would expect a discount on the cost of the reserve study if they aren't looking at it themselves. Are they going to bother to even look at the parking lot for the life of the pavement?
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By DouglasK1 on 07/17/2024 7:12 AM
Thanks for this, number 3 is really off the wall. If I was a contractor of any type that needed to use a ladder for my work, the last thing I'd want is rely on random ladders that customers supplied. I'd have my own quality ladders that I could trust.

Thank you! We all thought this was nuts.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Anytime you get up on a roof, there is a risk.

I suspect that the company simply doesn't want to insure for that risk.

Call your roofing company back. Reference the report and ask if they can ball park how long before replacement and what that cost might be.
Give that to your reserve specialists and have them include it their numbers.

Personally, unless it's an engineer, I would prefer a roofing specialist check the roof vs. a reserve specialist (who may or may not have specific construction training).
CathyA3 (Ohio)
Posts: 6,299
Posted:
I'm glad Lori is amused.

What has shocked the other board members is that our community manager works for one of the big property management companies in the area. They generally know what they're doing. And our manager handles other condo communities, how can she not know this? I mean ... whut?
CathyA3 (Ohio)
Posts: 6,299
Posted:
Thanks, Tim - that's a good suggestion, and we may be at that point.

I think we could actually do the updated study ourselves if we get revised estimates of useful life. We have the results of the last study in a spreadsheet, and I know overall how they projected future costs (ie. they used current inflation rates at the time, assumed they'd be similar for a few years, and then assumed they'd revert to the long-term average). The inflation rate is the big thing that has changed since the last study when rates were super low. Fortunately we haven't had an extreme weather events here, knock on wood, that would have accelerated aging to an alarming extent.

I'm thankful every day that our current board members are capable and want to do a good job. Some previous ones would be in over their pointy heads. (Actually, they wouldn't be doing a new reserve study at all.)
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By TimB4 on 07/17/2024 8:23 AM

Call your roofing company back. Reference the report and ask if they can ball park how long before replacement and what that cost might be.
Give that to your reserve specialists and have them include it their numbers.
This.

Make sure all directors understand that reserve studies are not an exact science. But they are essential to perform to keep the HOA on solid financial ground and in the good graces of lenders and maybe insurers as well, these days.

Update (minor tweaking) the reserve study annually. Full blown study every three or five years.
SheliaH (Indiana)
Posts: 6,964
Posted:
That IS odd, but I think they're also concerned about liability. Maybe they didn't do a good job assessing the roofs for their last few studies (whatever "good job" means), something happened and they got sued. Or the community didn't accept those recommendations, stuff happened and they were sued. Or an employee got up on the roof and fell off for whatever reason, and then sued. Or all of the above.

I don't know if our reserve specialist took a look at the roofs for the last study (now two years old), but we had it done the last year I was on the board and the specialist had a lot of background information from contractors who did some recent repairs, plus information we received from the insurance company the last time they were replaced several years earlier (due to a hailstorm). I don't think he went on the roof, but could see a good portion of it from the street. (the latest study is two years old), but when we had it done the last year I was on the board, he didn't go on the roof, but we'd had some work done on a few buildings plus lots of information from the insurance company the last time they were replaced, so there was a lot of information he could use without going on the roof himself.

These days there are drones everywhere and some contractors use them to help with repair estimates - don't know why these folks didn't ask around and see if that was a possibility for your community. The cost could have been added to the study or you could pay it separately. I recently had the roof replaced on my mother's home - the contractor didn't walk on the actual roof, but he went up and down around it and took lots of pictures, which he sent to me. Whenever he'd climb down, he'd point out to me what he saw. Maybe the property management company could do the same - zoom lenses can capture the more worrisome stuff.

Even odder - your property manager saying reserve studies don't include roofs. Wonder how many she's read in her time - our previous property manager always pushed for us to get them done every five years. Maybe she should do more research on what they are - better yet, tag along with a company that prepares them (preferably one that will take a look at the roof as well as recent repairs and replacement history.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
LetA (Nevada)
Posts: 2,679
Posted:
What does performing a reserve study have to do with providing ladders to the company conducting the reserve study?
Don't they typically use actuary tables, Ouja Board and Tarrot cards to perform their work?
GregoryT1
Posts: 315
Posted:
hey LetA posted a big funny. Thanks I needed that. Cathy I am in disbelief. I am getting three outfits lined up for reserve studies and they are following the condo docs for common and limited common area on what the condo is responsible for. I am thinking the roof of course is in the condo docs. Are you on the board because the only thing I can think of is if you are not on the board potentially someone on the board is playing games and asking for the roofs to be removed on the reserves to keep dues low. Something is not adding up. I am flabbergasted.
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By GregoryT1 on 07/18/2024 3:39 AM
hey LetA posted a big funny. Thanks I needed that. Cathy I am in disbelief. I am getting three outfits lined up for reserve studies and they are following the condo docs for common and limited common area on what the condo is responsible for. I am thinking the roof of course is in the condo docs. Are you on the board because the only thing I can think of is if you are not on the board potentially someone on the board is playing games and asking for the roofs to be removed on the reserves to keep dues low. Something is not adding up. I am flabbergasted.

I'm an officer/advisor to the board. It isn't the board that's saying this. It's our (allegedly experienced) community manager who says that one company won't do the roofs, and the other company that bid on the work wants us to provide the ladders. The board members and I are firmly in agreement that this is nuts, and I have to wonder what's happening in other condo communities with inexperienced boards that are being handed a line. At best they're spending good money to end up with bad/incomplete information and a false sense of security. It boggles the mind.

Unfortunately the company who did our last study appears to be no longer in business - I blame the pandemic. Otherwise we would just get another bid from them. They both evaluated our roofs and provided their own ladders, and they provided a thorough and understandable report to us afterwards.
GregoryT1
Posts: 315
Posted:
ahhhhhhh got it. Yes I have seen home inspectors who refuse to get on roofs these days and eyeball it from the ground. I guess reserves specialists are going down the same path. I am surprised they don't use drones. I am assuming these are shingle roofs on multiple structures. Thanks for the explanation.
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By CathyA3 on 07/17/2024 6:09 AM
Here's a weird one for everyone's enjoyment.

We're busy getting bids for a new reserve study, and we're hitting an unexpected snag: roofs.

Fact one: our community manager said that these studies don't include roofs. (Say what?! Since when? Roofs are major components in condo communities and were indeed included in our last study.)

Fact two: one company that she solicited bids from actually doesn't include roofs.
After some thought, I am betting the manager spoke god's truth. I think the problem is insurers; reserve companies; our litigious society; climate change; and reserve companies' and their insurers' fear not so much of actual liability, but of having to deal with a lawsuit.

I think it is likely some insurers of reserve study companies have begun to say: "Litigation pertaining to roofs is costing us (the insurer) too much. Your reserve study company has to throttle back on any guarantees, implied or otherwise, having to do with roofs. Ideally you simply refuse to do roofs and put all the risk on the HOA/COA for figuring out how to incorporate roof costs."

As has been noted, roofs are nearly always the most expensive component. Also estimating their remaining useful life is no easy feat. Toss in that some condo/townhome associations are fine patching leaks for some years to come (at no small risk). I am betting insurers are also displeased with the latter practice.

Bottom line IMO: Boards need to get more educated. I continue to feel directors need to be compensated just like city councilors are compensated. I categorically reject the claims that, if directors are paid some small wage, protections will be lost and disaster will be imminent. I say, "Nope, for several reasons."
LetA (Nevada)
Posts: 2,679
Posted:
Why are people entrusted to perform critical duties all the sudden afraid of roofs?
LetA (Nevada)
Posts: 2,679
Posted:
Quote:
Posted By GregoryT1 on 07/18/2024 3:39 AM
hey LetA posted a big funny. Thanks I needed that. Cathy I am in disbelief. I am getting three outfits lined up for reserve studies and they are following the condo docs for common and limited common area on what the condo is responsible for. I am thinking the roof of course is in the condo docs. Are you on the board because the only thing I can think of is if you are not on the board potentially someone on the board is playing games and asking for the roofs to be removed on the reserves to keep dues low. Something is not adding up. I am flabbergasted.



It's just my crazy brain firing on all cylinders again. A well run HOA, Condo Assn should have a manual that has all this information written down.
Things like the square footage of each roof of each condo building, SQ footage of the exterior walls, how many light fixtures the association is
responsible for replacing, how many street lights you have. This way if someone gives you an estimate on repair or replacement, you can whip out your
book and a calculator and agree on the figures or say no way Jose. The same should hold true with the company entrusted to complete your reserve study.
They should already have these figures, if they don't, you can provide them.

Reserve study figures are not an exact science, but they are fairly close.
KerryL1 (California)
Posts: 14,550
Posted:
Associations are required to repair & replace the common area components of an HOA. No doubt that also included in the contract Cathy's HOA has with their reserve study provider. THE manager has no authority to exclude roofs UNLESS they aren't in the CC&Rs as the HOA's obligation, and even then the Board would vote on the matter,

RS are highly certified and are they are NOT home inspectors.

There are many many, reserves components that reserves specialists do NOT "inspect " up close & perrsoal in detail. My two 25 story towers, for instance, have thousands of lineal feet of exterior building caulking. It was replaced in 2013 or $325000. and give an est.life of 25 years by our very experienced RS. "Scott" compares the age & physical location tion of the caulkinsunny? slat air? much dampness? with other similar buldings. He reviews the manf., manual AND the HOA's manual on care , etc.

Nieither he nor other RS's typically climb ladders and and inspect every roof! The HOA did not hire a drone. The RS' knowledge base tells him how long to expect that roof to last given its materials amount of sun, rain or slat air on the roof, ect., and the maintenance a manual. *

I've thoroughly read the the update CAI advice in 2023, Reserves Guidelines done by professionals in that fiield.. I see nothing the sugggest Elle's speculating about whatever she's trying to say. .I guess a citation of a good source would be really helpful. The Reserve providers' Insurance re: a study of an HOA???

* detailed inspection and even possibly "destructive testing" is done of construction defect cases by the defect attorneys' experts, not a reserves specialist.

ElleN (Idaho)
Posts: 4,420
Posted:
I think the only issues here are:

-- Is CathyA3's HOA manager lying about what the reserve companies told her/him regarding what they will (or will not do) for roofs?

-- If the HOA manager is not lying, is this a trend among reserve companies?

Otherwise, I disagree with nearly all KerryL1 posted on this topic.

I also disagree with LetA's characterization of reserve studies being 'fairly close.' For a HOA with complicated or extensive infrastructure and amenities, and especially where roofs are the most expensive reserve component, reserve studies are a crude, but nonetheless essential, guess. The best protection against having to impose a large special assessment are to update the reserve study annually and to comply with the reserve study guidance.
CathyA3 (Ohio)
Posts: 6,299
Posted:
We have no idea about what the manager knows, although I don't think she's deliberately lying.

If this is a trend, it's one that (apparently) none of us has heard of. Others have pointed out that the association is obligated to maintain the common elements. And I know my state's condo laws require an association to set aside enough money to repair/replace the reserve components without resorting to a special assessment.

I can see why an individual company may want to ignore roofs (liability, etc.). But I expect that the market place will show it the error of its ways in the form of lost customers.

We're having a board meeting later this morning, and "full and frank" discussions about this topic are on the agenda. :-)
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By LetA on 07/18/2024 5:24 PM
Why are people entrusted to perform critical duties all the sudden afraid of roofs?
Arguendo, let's assume the manager here was telling the truth.

Why do you think a reserve company would be "afraid" to go on roofs or provide estimates of roof R.U.L. and maybe roof replacement cost?
KerryL1 (California)
Posts: 14,550
Posted:

Cathy, why does your board not get in writing from the one reserve provider a statement that they don't do roofs. what about the other two form which you're getting bids (one hopes. Your PM should make clear to those form whom your Board sees proposals are of your more recent complete full study.

With Tim, make sure any reserve study provider knows you have recently roof report.

Awwwwww,c'mon, Elle, WHY do you disagree with my above??? To make a blanket statement without logic, reason etc. is sloppy and cowardly.

For cris'sake will someone actually read the CAI' update Reserve Stud yGuidelines??? See "RECOMMENDATION: For a full description of the updated guidelines, see "2023 Reserve Study Standards" at Davis-stiirling.com, thier Aug get 23, 2023 newsletter.
CathyA3 (Ohio)
Posts: 6,299
Posted:
One interesting item from yesterday's board meeting: our roofs are failing sooner than projected. There are a variety of causes: a few installation issues, more issues with storm damage, mostly just routine wear and tear. No strong correlation between the issues and the age of the buildings, which is a little weird. The increasing number of repairs is going to drive us to early replacement.

This isn't the kind of news a condo association likes to hear.

Meanwhile we're coming off several years of previous boards thinking that they can keep assessments down while spending money on cosmetics and prettifying.

Recess is over, people. And won't that be a popular message.

(Last year I scared everybody with receivership. This year it's gonna be Surfside. Apparently my mission in life is terrorizing my neighbors...)
KerryL1 (California)
Posts: 14,550
Posted:
You're funny Cathy about your "mission in life." Sorry the roofs are "failing prematurely"--this can, indeed, put whole indoor reserves and had happened to my HOA oo.

But, again, why doesn't the Board get confirmation in writing that the reserve provider will not include roofs in the reserve study??
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By KerryL1 on 07/20/2024 1:38 PM
You're funny Cathy about your "mission in life." Sorry the roofs are "failing prematurely"--this can, indeed, put whole indoor reserves and had happened to my HOA oo.

But, again, why doesn't the Board get confirmation in writing that the reserve provider will not include roofs in the reserve study??

I think we'll have the confirmation when the bid comes back. They have to spell out pretty clearly what they'll be including as a reserve component.

Say... there's this out-of-state company visiting our area and they've told us that they can get our insurance company to pay for NEW ROOFS, just sign this contract here. Maybe we should sign? :-)
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By CathyA3 on 07/20/2024 2:11 PM
Posted By KerryL1 on 07/20/2024 1:38 PM
You're funny Cathy about your "mission in life." Sorry the roofs are "failing prematurely"--this can, indeed, put whole indoor reserves and had happened to my HOA oo.

But, again, why doesn't the Board get confirmation in writing that the reserve provider will not include roofs in the reserve study??


I think we'll have the confirmation when the bid comes back. They have to spell out pretty clearly what they'll be including as a reserve component.

Say... there's this out-of-state company visiting our area and they've told us that they can get our insurance company to pay for NEW ROOFS, just sign this contract here. Maybe we should sign? :-)

SCAM ALERT
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By JohnC46 on 07/20/2024 2:25 PM
Posted By CathyA3 on 07/20/2024 2:11 PM
Posted By KerryL1 on 07/20/2024 1:38 PM
You're funny Cathy about your "mission in life." Sorry the roofs are "failing prematurely"--this can, indeed, put whole indoor reserves and had happened to my HOA oo.

But, again, why doesn't the Board get confirmation in writing that the reserve provider will not include roofs in the reserve study??


I think we'll have the confirmation when the bid comes back. They have to spell out pretty clearly what they'll be including as a reserve component.

Say... there's this out-of-state company visiting our area and they've told us that they can get our insurance company to pay for NEW ROOFS, just sign this contract here. Maybe we should sign? :-)


SCAM ALERT

You'd better believe it. Fortunately our current board members can spot red flags when they see them. But I can see how some boards fall for it - there's something about having to come up with $500K on short notice that makes people grab whatever lifeline somebody tosses them. This particular lifeline has an anchor attached, unfortunately.
SheliaH (Indiana)
Posts: 6,964
Posted:
Quote:
Posted By CathyA3 on 07/20/2024 5:17

Recess is over, people. And won't that be a popular message.

(Last year I scared everybody with receivership. This year it's gonna be Surfside. Apparently my mission in life is terrorizing my neighbors...)

We had to scare our homeowners with the receivership thing when our hoard numbers got dangerously low and I fear we may have to do it again sooner rather than later because we currently have four board members and I know at least two probably want to step down since they've been serving since I stepped down 10 years ago.

As for Surfside, too many people think it can't happen to them because they don't live in Florida, forgetting about all the extreme weather happening all over the planet or they think they'll be taking a dirt nap by the time hellfire starts raining down. You'd think they'd take a look at what's happening with their own insurance and get a clue, but....

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
CathyA3 (Ohio)
Posts: 6,299
Posted:
Speaking of crazy weather, my area got hit by the remnants of two hurricanes: Ike in 2008 and Beryl this year. Ike involved Category 1 winds that took out the power to 95% of my area (fortunately it was September and the weather was pleasant). Beryl was still packing heavy rain and tornadoes when she arrived up here.

A community is one tornado or derecho away from significant damage. Of course this would be a casualty event and insurance would theoretically cover them. But with all of the problems in the insurance market nowadays ...

I guess I've got plenty of material for our next newsletter, starting with a brief overview of condo insurance. (I explained the basics at our last board meeting. I may have mentioned flipping over the box.)
SheliaH (Indiana)
Posts: 6,964
Posted:
Quote:
Posted By LetA on 07/18/2024 9:00 PM
Posted By GregoryT1 on 07/18/2024 3:39 AM
hey LetA posted a big funny. Thanks I needed that. Cathy I am in disbelief. I am getting three outfits lined up for reserve studies and they are following the condo docs for common and limited common area on what the condo is responsible for. I am thinking the roof of course is in the condo docs. Are you on the board because the only thing I can think of is if you are not on the board potentially someone on the board is playing games and asking for the roofs to be removed on the reserves to keep dues low. Something is not adding up. I am flabbergasted.



It's just my crazy brain firing on all cylinders again. A well run HOA, Condo Assn should have a manual that has all this information written down.
Things like the square footage of each roof of each condo building, SQ footage of the exterior walls, how many light fixtures the association is
responsible for replacing, how many street lights you have. This way if someone gives you an estimate on repair or replacement, you can whip out your
book and a calculator and agree on the figures or say no way Jose. The same should hold true with the company entrusted to complete your reserve study.
They should already have these figures, if they don't, you can provide them.

Reserve study figures are not an exact science, but they are fairly close.

That's a very good idea! With all the talk about AI on this website, this may be a great example of how it could be used to analyze information. You could even use the data to track which building seems to have more repair issues than the others and take a deeper dive to find out why. Maybe there are construction issues and if you're lucky, there may still be time to duke it out with the developer to get them addressed.

Better yet, preparing a list with all this stuff should be part of a new community's punch list as the developer prepares to get the hell out of Dodge. Maybe even add surveyor information, so you'll have a starting point in case there are clashes concerning where an individual homeowner's property lines start and the association's common area begins.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
KerryL1 (California)
Posts: 14,550
Posted:
Re: LetA's & Shelia's posts: Calif. has required for many years that before any new HOA is certified, part of the materials the state wants is a reserve components list* & value of reserve components as a part of the required submission of a detailed budget. I assume most states require this?? It includes the measurement of all reserve comments, e.g., the size of the swimming pool, the number of exit signs (324 on my twin high rise premised), the lineal feet of stairwell railing in my 4-25 story stairwells, the sf of carpeting in the amenity rooms.

A first- full study by a reserve provider will use that as a starting point along with the HOA's Maintenance Manual. The RS will also review the manufacturer's publications on, say, roofing materials. The RS will have the local knowledge to know how long roofs of that materials can be expected to last in the HOA's immediate climate--because the RS has access to comparative research on such roofs.

*I think it was Cathy who pointed out that this initial reserve study often misses components, ours did. In addition, to help sell units, some components were given an unreasonably long useful life and and unreasonably low replacement costs for some items.

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