Quote:
Posted By LoriM15 on 02/26/2024 11:31 AM
Posted By AmandaG4 on 02/26/2024 10:51 AM
My board thinks they can send letters to some residents about violations and just visit others without sending any official warning. When I asked my board president about their process this was his response;
"it is at the discretion of the board as to handle complaints. We will not discuss why we use one approach over another. We do take into consideration the violation, the time the resident has been living here and whether they are hostile to the board"
Other than the last sentence about how long they are in the community and their hostility, I don't see anything wrong with what the board member said.
Every situation is different. If the person who gets a visit cooperates and fixes the issue without a written warning, the problem is solved. It costs money to send out those letters. If it's done by a management company, it not only costs PM time, but there may be a charge for the letter.
As long as the problems get fixed in a timely manner, a friendly reminder is always the best choice. How do you know that the people getting violation notices have not already received a friendly reminder?
I do understand about the hostility and time in the community. For the first, it would be nice to simply knock on the door with a friendly reminder, but these days, you don't know when or why people will fly off the handle. It might also be a minor issue like a reminder to bring trash carts back to the side of the house after trash pickup. If the thing was in the middle of the street, it should be enough to knock on the door to let the homeowner know so he or she can go get it.
The length of time one's been in the community can also be a factor. If the owner is brand new, you don't necessarily want their first contact with the association to be a violation notice. It can be a good thing to give newbies time to settle in and read their documents so they'll know what the rules are). Conversely, if you've been in the community for several years, you should already know what they are - you don't get nastygrams if you clean up after your pet and keep the lawn mowed.
Considering it takes time and sometimes paper and postage to send out violation notices, it's best to save that for more serious violations, because you'll need a paper trail if things escalate.
You didn't say if you got a violation notice by paper or a knock on the door - maybe you got the former because this isn't the first time you were caught. Or you have a reputation as being hostile to the board for whatever reason. Or someone didn't realize this was a first-time offense and you should have gotten the friendly reminder. However you were notified, if it WAS a violation, fix it and don't do it again (and then you don't have to worry about this stuff at all).
If it is not right do not do it; if it is not true do not say it. Marcus Aurelius