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MicheR (Nevada)
Posts: 15
Posted:
Hello everyone,

I am a former property manager (not CIC) located in Nevada and have been serving on our HOA Board for 1 1/2 years of a community of slightly less than 200 units. When I became a board member in the summer of 2022, our Board had hired a new management company. Our previous management company had dropped us, but I saw this as a fresh start and a chance to make positive change in the management of our community. However, this has not been the case. We have had many problems with this new management company as well.

We have had a special assessment to replenish reserves since 2020. Could anyone tell me, is it customary to deposit the special assessment to the operating account and use that money as they see fit before they transfer money to reseves simply for the benefit of staying within NRS 116.3115? The reserve transfers have not been made regularly and we now owe reserves over $1 million. Our special assessment total was for $1.5m which is scheduled to end in 2026. This seems like a complete gross mismanagement of our funds and I cannot forsee how we are going to pay this back. I understand that it is customary to borrow from reserves from time to time, but not amounts of this size.

I have been addressing our financials both through email and in the meetings. All I get is silence from our officers. I also recently found out that our CDs were cashed and deposited to our reserve account, and then the management company includes a letter informing us that our bank accounts are not FDIC insured. I am completely frustrated. I only found this out by recently receiving the October 2023 financials.

I have found so many issues regarding our finances, but would like to receive opinions about this first.

Thanks in advance for any advice,

Regards,
Shelley

ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By MicheR on 02/03/2024 9:37 AM
We have had a special assessment to replenish reserves since 2020. Could anyone tell me, is it customary to deposit the special assessment to the operating account and use that money as they see fit before they transfer money to reseves simply for the benefit of staying within NRS 116.3115? The reserve transfers have not been made regularly and we now owe reserves over $1 million. Our special assessment total was for $1.5m which is scheduled to end in 2026. This seems like a complete gross mismanagement of our funds and I cannot forsee how we are going to pay this back. I understand that it is customary to borrow from reserves from time to time, but not amounts of this size.
-- AFAIC and among other things, Boards should care about what statutes require. What is "customary" may be helpful but is far less important.

-- Do the books document that borrowing from reserves is occurring, including indicating (in accounting-ese) that the money has to be paid back?

-- NRS 116.3115 (2) (b) is quite clear IMO: "The reserves may be used only for those purposes, including, without limitation, repairing, replacing and restoring roofs, roads and sidewalks, and must not be used for daily maintenance."

-- Other verbiage in the statute offers support for //not// rationalizing that certain operating expenses could maybe be classified as reserve expenses IMO.

-- I suppose a HOA lawyer could (and would, if pressed) make an argument that borrowing from the reserves does not violate the aforementioned statute section, because the books arguably say that the reserve funds are "still there," via a debt owed from the operating account. I could not say how well such an argument would fare in court (if push came to shove). Certainly nationwide this option is there for emergency situations.

On the other hand --

-- If a HOA Board has the choice of borrowing from a bank to pay operating expenses or borrowing from the reserves, well...

-- Times are tough. Astronomical increases in insurance are occurring, for one.

-- I would want to study the books far more before concluding gross mis-managment is occurring.

MicheR (Nevada)
Posts: 15
Posted:
Yes Ellen,

Our balance sheet relects a GL code for what we owe reserves, but we do not see the breakdown. I can only see that the transfers are not being made by looking at the budget compairison report and bank statements. Recently, over $100K was added to this balance with no expanation. My concern is with using the reserve special assessment for operating expenses, when it was intended to replenish reserves.

-Shelley
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By MicheR on 02/03/2024 10:17 AM

Our balance sheet relects a GL code for what we owe reserves, but we do not see the breakdown. I can only see that the transfers are not being made by looking at the budget compairison report and bank statements. Recently, over $100K was added to this balance with no expanation. My concern is with using the reserve special assessment for operating expenses, when it was intended to replenish reserves.
Is the board not able to raise the regular assessment enough to cover operating expenses (and fund the reserve)? If not, why not?

As you may know, some directors naively pride themselves on never raising assessments, whereas the budget is clear that assessments need to be raised. It is the price of having unskilled (as far as accounting, law et cetera) volunteers have the bulk of say about the HOA's assessments.
MicheR (Nevada)
Posts: 15
Posted:
We raise the dues every year at the maximum rate that we are allowed which is 5%. Our former property manager claimed that we were underfunded in Reserves and needed to assess a special "reserve" assessment. For the past 4 years, this special assessment is not being deposited to reserves. Our regualr reserve contribution is also not being transfered monthly. We have incurred nearly $500k in debt to reserves due to the lack of transfers since Sept 2023.

Is this something to be concerned about? I do not want to have to assess the membership again to pay for this. It will be never ending.
MicheR (Nevada)
Posts: 15
Posted:
Some capitol improvements are paid for out of operating and then deducted from GL "Operating Owes Reserves."
LetA (Nevada)
Posts: 2,679
Posted:

Yes it is customary to collect the special assessments and deposit it in the operating expense and then put what is needed into
the reserve fund. As for spending the money on whatever they wanted nilly willy that likely is not the case. It is more likely
the money spent on items the HOA needed before the bulk was deposited into the reserves.
The below article might help.

https://www.reviewjournal.com/homes/homes-columns/barbara-holland/expect-higher-hoa-assessments-in-2023-2700552/
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By MicheR on 02/03/2024 12:16 PM
We raise the dues every year at the maximum rate that we are allowed which is 5%. Our former property manager claimed that we were underfunded in Reserves and needed to assess a special "reserve" assessment. For the past 4 years, this special assessment is not being deposited to reserves. Our regualr reserve contribution is also not being transfered monthly. We have incurred nearly $500k in debt to reserves due to the lack of transfers since Sept 2023.

Is this something to be concerned about? I do not want to have to assess the membership again to pay for this. It will be never ending.
I for one cannot tell without a lot more information.

DeanJ
Posts: 1,786
Posted:
Quote:
Posted By MicheR on 02/03/2024 9:37 AM
Hello everyone,

I am a former property manager (not CIC) located in Nevada and have been serving on our HOA Board for 1 1/2 years of a community of slightly less than 200 units. When I became a board member in the summer of 2022, our Board had hired a new management company. Our previous management company had dropped us, but I saw this as a fresh start and a chance to make positive change in the management of our community. However, this has not been the case. We have had many problems with this new management company as well.

We have had a special assessment to replenish reserves since 2020. Could anyone tell me, is it customary to deposit the special assessment to the operating account and use that money as they see fit before they transfer money to reseves simply for the benefit of staying within NRS 116.3115? The reserve transfers have not been made regularly and we now owe reserves over $1 million. Our special assessment total was for $1.5m which is scheduled to end in 2026. This seems like a complete gross mismanagement of our funds and I cannot forsee how we are going to pay this back. I understand that it is customary to borrow from reserves from time to time, but not amounts of this size.

I have been addressing our financials both through email and in the meetings. All I get is silence from our officers. I also recently found out that our CDs were cashed and deposited to our reserve account, and then the management company includes a letter informing us that our bank accounts are not FDIC insured. I am completely frustrated. I only found this out by recently receiving the October 2023 financials.

I have found so many issues regarding our finances, but would like to receive opinions about this first.

Thanks in advance for any advice,

Regards,
Shelley


You should have 2 accounts. An operating account and a reserve account.
Generally, the operating account has the funds for general operations in 2024 and not in CDs
All or part of the reserve account may be in CDs or other investments. Reserve funds in CDs are still reserves.
If you have more than $250k in one bank, any amount over $250K is not FDIC insured
MicheR (Nevada)
Posts: 15
Posted:
Hello Dean,

I fully understand what you are saying here. Here is the problem, our MC convinced us to put all our operating accounts into one account, and all our reserve accounts into one account. I went to their financial class, and they said that their partner bank can insure our accounts through an ICS (Insured Cash Sweep) account and that these accounts are insured up to $10 million. We had 4 CDs and they convinced us to roll those into one CD this last October. However, this never happened. The CDs were cashed and deposited to our reserve account and they didn't tell us. I only found out about it recently because we just got our October 2023 financials and I could see what happened in the bank statements. I am also able to review other reports on their BOD portal and I can verify that those funds are still in our reserves. Then they include a statement in the October financials that our accounts are not FDIC insured.

I know the importance of having accounts FDIC insured, what I don't like is the lack of transparency coming out from our MC and finding out about it 4 months later.

all the best,
-Shelley

DeanJ
Posts: 1,786
Posted:
Insured Cash Sweep accounts are not prohibited from earning interest, but most don’t earn interest. You would be better served to invest funds with different banks if CDs are your investment choice. I suspect you could also deposit funds into T bills.

I think your management company is influencing your board to operate at the management companies convenience. The board needs to control the HOA money better.
DavidG45 (Delaware)
Posts: 994
Posted:
Quote:
Posted By MicheR on 02/03/2024 9:37 AM
Hello everyone,

I am a former property manager (not CIC) located in Nevada and have been serving on our HOA Board for 1 1/2 years of a community of slightly less than 200 units. When I became a board member in the summer of 2022, our Board had hired a new management company. Our previous management company had dropped us, but I saw this as a fresh start and a chance to make positive change in the management of our community. However, this has not been the case. We have had many problems with this new management company as well.

We have had a special assessment to replenish reserves since 2020. Could anyone tell me, is it customary to deposit the special assessment to the operating account and use that money as they see fit before they transfer money to reseves simply for the benefit of staying within NRS 116.3115? The reserve transfers have not been made regularly and we now owe reserves over $1 million. Our special assessment total was for $1.5m which is scheduled to end in 2026. This seems like a complete gross mismanagement of our funds and I cannot forsee how we are going to pay this back. I understand that it is customary to borrow from reserves from time to time, but not amounts of this size.

I have been addressing our financials both through email and in the meetings. All I get is silence from our officers. I also recently found out that our CDs were cashed and deposited to our reserve account, and then the management company includes a letter informing us that our bank accounts are not FDIC insured. I am completely frustrated. I only found this out by recently receiving the October 2023 financials.

I have found so many issues regarding our finances, but would like to receive opinions about this first.

Thanks in advance for any advice,

Regards,
Shelley



My experience with PMCs suggests that, surprisingly, many of them do not understand fund accounting. Our former MC collected all fees into operating, then deposited money into our Reserves fund based on what our budget called for.

Now, our monthly statement shows an “Operating Fund” fee, and a “Reserves Fund” fee. Payments are deposited directly into their corresponding fund checking account. To use reserves, we would have to have a GL transfer to the Operating Fund, then spend the money. It can be viewed as a subtle difference, but it means by default the money goes where it belongs. .
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By DavidG45 on 02/05/2024 5:08 PM
Posted By MicheR on 02/03/2024 9:37 AM
Hello everyone,

I am a former property manager (not CIC) located in Nevada and have been serving on our HOA Board for 1 1/2 years of a community of slightly less than 200 units. When I became a board member in the summer of 2022, our Board had hired a new management company. Our previous management company had dropped us, but I saw this as a fresh start and a chance to make positive change in the management of our community. However, this has not been the case. We have had many problems with this new management company as well.

We have had a special assessment to replenish reserves since 2020. Could anyone tell me, is it customary to deposit the special assessment to the operating account and use that money as they see fit before they transfer money to reseves simply for the benefit of staying within NRS 116.3115? The reserve transfers have not been made regularly and we now owe reserves over $1 million. Our special assessment total was for $1.5m which is scheduled to end in 2026. This seems like a complete gross mismanagement of our funds and I cannot forsee how we are going to pay this back. I understand that it is customary to borrow from reserves from time to time, but not amounts of this size.

I have been addressing our financials both through email and in the meetings. All I get is silence from our officers. I also recently found out that our CDs were cashed and deposited to our reserve account, and then the management company includes a letter informing us that our bank accounts are not FDIC insured. I am completely frustrated. I only found this out by recently receiving the October 2023 financials.

I have found so many issues regarding our finances, but would like to receive opinions about this first.

Thanks in advance for any advice,

Regards,
Shelley



My experience with PMCs suggests that, surprisingly, many of them do not understand fund accounting. Our former MC collected all fees into operating, then deposited money into our Reserves fund based on what our budget called for.

Now, our monthly statement shows an “Operating Fund” fee, and a “Reserves Fund” fee. Payments are deposited directly into their corresponding fund checking account. To use reserves, we would have to have a GL transfer to the Operating Fund, then spend the money. It can be viewed as a subtle difference, but it means by default the money goes where it belongs. .

This is how our present and prior MC operated. They look at our Reserve Funds (2) to be a monthly expense.
MicheR (Nevada)
Posts: 15
Posted:
Hi David & John,

Our property already owed Reserves when the new MC took over in Sept. 2022. At the time, we owed a little of $600K.

• All our income is deposited to our operating account, and
• we are supposed to transfer the regular reserve contribution (expense #1) and the Special Assessment income (expense #2) on a monthly basis.

I don't see any problems with this type of accounting, but when these transfers aren't made...

• it then gets moved to the operating GL accounts (Due (To)/From Reserves) as a negative figure and ,
• to Reserves GL account (Due To/(From) Operating) as a positive figure.

I also don't see a problem with this either, if the balances were relatively low -$100K (I’m not sure that is realistic or not).

Expense #1 wasn't transfered from Sept '22 until May 2023. Expense #2 was not transfered at all from Sept '22 to Dec '22, and has only been transferred twice in 2023. Also, since the special assessment in 2020, 1/3 of community has paid it off. This makes our monthly SA revenue 1/3 short of the budgeted monthly amount for transfer.

The problem I have with this is that our Operating owes Reserves over $1 Million, when our operating bank account balance is maybe 20% of this. I have gone through the operating expenses and have accounted for all capital improvements. There aren’t any other expenses that we can deduct. We also do not take in enough revenue each month to make the monthly reserve transfers AND pay for regular operating expenses.

I just feel that our board is not paying attention to the potential issues that will arise down the road if we do not address this. The entire purpose of the Special Assessment was to fund and pay for new roofing ($1.5M total) throughout the property. Only half of the property has been completed and we owe reserves over 2/3rd of this total amount.

Is this something that I should concern myself with?

Thanks in advance,

-Shelley
DavidG45 (Delaware)
Posts: 994
Posted:
Quote:
Posted By MicheR on 02/06/2024 5:23 PM
Hi David & John,

Is this something that I should concern myself with?

Thanks in advance,

-Shelley


I guess not if you plan on leaving before the roofs need replaced! Otherwise Inguess I would divide the amount they are borrowing from reserves by the number of units in your community, and keep that in savings earmarked to pay the whopper of a special assessment that is coming.
MicheR (Nevada)
Posts: 15
Posted:
Quote:
Posted By DeanJ on 02/05/2024 11:54 AM
Insured Cash Sweep accounts are not prohibited from earning interest, but most don’t earn interest. You would be better served to invest funds with different banks if CDs are your investment choice. I suspect you could also deposit funds into T bills.

I think your management company is influencing your board to operate at the management companies convenience. The board needs to control the HOA money better.

I think you are absolutely right. The MC does get kickbacks if they bring business to one of their partnering companies, so I do see that they have an incentive to push it on us.

Although I am new to ICS accounts, I trusted the MC to guide us with newer technology and better services. I even attended the MC’s financial class with the banker to gain a better understanding of how this worked. What really annoys me is that they did not set up this type of account for us and left our money “unprotected” for over a year. And on top of that, not a single officer has anything to say about it when I addressed it.

I have found so many issues regarding our financials and I do believe our senior BOD members are too complacent. I feel we are being completely taken advantage of and there should be some accountability IMO.
LetA (Nevada)
Posts: 2,679
Posted:
Quote:
Posted By MicheR on 02/06/2024 5:49 PM
Posted By DeanJ on 02/05/2024 11:54 AM
Insured Cash Sweep accounts are not prohibited from earning interest, but most don’t earn interest. You would be better served to invest funds with different banks if CDs are your investment choice. I suspect you could also deposit funds into T bills.

I think your management company is influencing your board to operate at the management companies convenience. The board needs to control the HOA money better.


I think you are absolutely right. The MC does get kickbacks if they bring business to one of their partnering companies, so I do see that they have an incentive to push it on us.

Although I am new to ICS accounts, I trusted the MC to guide us with newer technology and better services. I even attended the MC’s financial class with the banker to gain a better understanding of how this worked. What really annoys me is that they did not set up this type of account for us and left our money “unprotected” for over a year. And on top of that, not a single officer has anything to say about it when I addressed it.

I have found so many issues regarding our financials and I do believe our senior BOD members are too complacent. I feel we are being completely taken advantage of and there should be some accountability IMO.

Go out and do your own "shopping" I saved my HOA a bunch of money switching security companies. Being in the business, I know what these accounts charge.
The PMC was choosing the companies that went out to bid and made "recommendations" cough cough. When I got on the board The board agreed to put out to bid
4 companies and wham bang guess what, our cost dropped 20%. Yeah, it looked like the PMC was getting some at the back end.

Shop every vendor, network, get recommendations, and put your feelers out. peek that proverbial camel nose under the tent.
Put vendors out to bid. Stop taking recommendations from the PMC because chances are those vendors and buttering the PMCs bread.
MicheR (Nevada)
Posts: 15
Posted:
Hello Let,

Thank you for the advice, this is definately on the list of issues that need to be addressed. Hopefully, our Board will support the need.

atb,
Shelley

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