Occupant Request for Freeze-Related Hardship Allowance

We are a 6-unit vintage building. Amid ongoing below-freezing temperatures, a recent frozen kitchen pipe in one of our our units means that the owner of that unit is without hot water in the kitchen. (All six of us are without *cold* water in the kitchen, as we cut cold-water access as an anti-freezing precaution. But the other 5 units do have hot kitchen water. And all 6 units have both cold and hot water access in their bath and laundry rooms.) The owner without kitchen hot water (who will go about a week without hot water in the kitchen until temperatures rise enough to start running water again) is requesting a "hardship allowance" for eating out/ordering in food--claiming that without hot water in their kitchen, they cannot prepare meals. Has anyone ever dealt with such a request? Any advice?

Thanks, Melissa. This is a member/owner who is making the request.

That's simple, boil water on the stove. I would offer to carry the water up the stairs lol.

The HOA is doing maintenance if they are turning water off. The HOA is doing their due diligence to prevent damages.