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BillyW2 (Arizona)
Posts: 5
Posted:
Hello everyone,

I am looking for advice on how to request information from my HOA's Architectural Guidelines Committee.

Problem Statement:
The HOA is (perceived) to be inconsistent with the application of the architectural guidelines throughout the community.

The Details:
I requested an architectural change for my windows. The CC&R's specifically say that a change request is required to be submitted. I asked for a specific color frame and it was explained to me that the head of the architectural committee clarified the window frames are required to be white. No specific guideline was referenced to support that decision, but at this time I did not push the issue and had new windows with white frames installed.

Fast forward 3 years later, and neighbors now have non-white frames. Given this development, I asked for clarification from the community management team. I specifically asked why I was told I had to have white frames, and now neighbors have other colors. Through this conversation, the community management team confirmed that there is no architectural guideline that requires a certain color frame. The only explanation provided was that the HOA is ensuring community aesthetics.

While I suspect the HOA is inconsistent in their application of the architectural guidelines, there are other possibilities that should be easy for the HOA to answer:
1. Neighbors made changes without submitting a change request in violation of the CC&R's.
2. Over time changes/variations are allowed and my request unfortunately came before any updates to the guidelines.
3. The HOA is inconsistent or worse selective of approvals.

The guidelines were removed from the community website and have not been republished, and the HOA is not clarifying/justifying why different colors are now allowed.

What I want is for the HOA to update and *republish* the guidelines to reflect what is acceptable "for the aesthetics" for the community as it evolves.

I am still communicating my request for clarifications, but given the response I have received so far I do not believe the HOA clarify and will just ignore my emails.

What other avenues do I have to force the HOA to clarify and republish the guidelines?

ElleN (Idaho)
Posts: 4,420
Posted:
BillyW2,

Please quote exactly everything your Declaration says about architectural guidelines.

Arch guidelines can and do change, but they also must always be written so the guidelines stay within the four corners of the Declaration.

Arizona statutes appear to have nothing relevant to say on the point.
SheliaH (Indiana)
Posts: 6,964
Posted:
One would think the inconsistency would be easy to explain, but not always - everything you suspect, such as people making changes without getting prior approval, could have happened, and probably did. It's hard to say which came first or why previous boards allowed this to happen. Note, I said board, not committee - some HOAs have exterior change committees (aka ARC committee), who make recommendations on this stuff, but the final decision is the board's, while the documents allow the committee to act independently from the board.

You mention the ARC committee, but didnt say who has the final decision, so read your documents for clarification. You didn't say who told you about the white frame requirement - was it the head of the committee or someone else? Did you get anything in writing - anyone can say anything (and people do). Sometimes they like or make things up because they have no clue what they're talking about. This is why you should get this stuff in writing, so you can avoid the "you said X, no I didn't" argument and have no way of proving who said what - especially since this happened three years ago.

You have white frames that are three years old, so there's no point in trying to reverse that now. You are correct that there should be specific guidelines as to what's acceptable so no one gets confused. That could be why the guidelines are off the website - perhaps the board realized that too many people received conflicting information about the frames and everything else, and now it's time to review everything and publish new design standards. Even then, they won't last forever because people's tastes, materials, colors, etc., do change, which is why it's helpful to look at the standards every few years, poll the community and get its suggestions and then update the standards as needed. It might also help if your board printed a reminder as to who ultimately decides because the board and committee members also change, and some may not be as interested in the subject as other people - or try to impose their tastes on everyone else.

You didn't say if you've attended a board meeting - if you sent your request and haven't received a response, attend the next one and ask them about this personally. If you're aware of others who've received inconsistent information about window frames or anything else, bring them along so they can express their concerns. Committee members generally serve at the pleasure of the board and if you have a group that aren't applying the rules consistently and fairly, maybe it's time to change out everyone and then they can begin to explore the issue in more detail and make revision recommendations to the board. YOU might even volunteer to join the committee so you can have a hand in the change.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
BillyW2 (Arizona)
Posts: 5
Posted:
Quote:
Posted By SheliaH on 01/05/2024 10:59 AM
One would think the inconsistency would be easy to explain, but not always - everything you suspect, such as people making changes without getting prior approval, could have happened, and probably did. It's hard to say which came first or why previous boards allowed this to happen. Note, I said board, not committee - some HOAs have exterior change committees (aka ARC committee), who make recommendations on this stuff, but the final decision is the board's, while the documents allow the committee to act independently from the board.



I have not checked the by-laws or the CC&R's for this specific question; however, I did ask for clarification on who is finally responsible to approve or disapprove change requests and what guidelines are used to make that decision.

I was told in writing - there are no guidelines for window frame color, and the ARC is made up of "volunteers". I asked for the community management to clarify if there is a difference between the board or "volunteers" for my community. I have always presumed the board reviews all requests and has final authority.

Quote:
Posted By SheliaH on 01/05/2024 10:59 AM
You mention the ARC committee, but didnt say who has the final decision, so read your documents for clarification. You didn't say who told you about the white frame requirement - was it the head of the committee or someone else? Did you get anything in writing - anyone can say anything (and people do). Sometimes they like or make things up because they have no clue what they're talking about. This is why you should get this stuff in writing, so you can avoid the "you said X, no I didn't" argument and have no way of proving who said what - especially since this happened three years ago.



I have the prior and current conversation in writing via email. The conversation is still open and ongoing, but I am not receiving direct answers to my questions. As mentioned above I do not know the specific delineation between the board and the ARC. I did ask this question, but have not yet received an answer. I will certainly review the documents myself, because I do suspect that this HOA in particular doesn't know or follow their own rules.

Quote:
Posted By SheliaH on 01/05/2024 10:59 AM
You have white frames that are three years old, so there's no point in trying to reverse that now. You are correct that there should be specific guidelines as to what's acceptable so no one gets confused. That could be why the guidelines are off the website - perhaps the board realized that too many people received conflicting information about the frames and everything else, and now it's time to review everything and publish new design standards. Even then, they won't last forever because people's tastes, materials, colors, etc., do change, which is why it's helpful to look at the standards every few years, poll the community and get its suggestions and then update the standards as needed. It might also help if your board printed a reminder as to who ultimately decides because the board and committee members also change, and some may not be as interested in the subject as other people - or try to impose their tastes on everyone else.



Correct, since it has been 3 years I am not interested in reversing the decision; although, I was sent an email to appeal. Which of course makes zero sense at this point. I simply want to know how and why these decisions are made because they appear inconsistent.

I have no problem if guidelines change over time. In fact, I expect that to happen since the community is 30 years old. What I do expect is that the guidelines are clear, updated, and posted. This is not the first HOA community that I have lived in and the previous community would actually list specific landscaping shrubs, tree species, paint colors, security door designs (with pictures), and so on. This HOA does not do any of that; rather, it is more generic in most cases. And because the ARC guidelines have not been updated in almost 30 years it is ripe for inconsistencies.

To be clear, when I say 'inconsistencies' I am talking about telling one neighbor one thing and a another neighbor something else - not 'inconsistencies' due to updates over 30 years of changing tastes.

Quote:
Posted By SheliaH on 01/05/2024 10:59 AM
You didn't say if you've attended a board meeting - if you sent your request and haven't received a response, attend the next one and ask them about this personally. If you're aware of others who've received inconsistent information about window frames or anything else, bring them along so they can express their concerns. Committee members generally serve at the pleasure of the board and if you have a group that aren't applying the rules consistently and fairly, maybe it's time to change out everyone and then they can begin to explore the issue in more detail and make revision recommendations to the board. YOU might even volunteer to join the committee so you can have a hand in the change.

I have been to one board meeting since my time here. My participation begins and ends with my dues - until I started seeing these inconsistencies. There was only one neighbor that approached me about my windows. This was in refence to the design i.e., window grids, and not frame color. My windows were approved with no grids, but that neighbor was told they needed grids. Unfortunately, that neighbor moved out of the neighborhood and did not bother with changing their windows.

I am honestly considering to volunteer if this is how things are going to be in the neighborhood. There is an old saying, "presume good intentions", but I am almost over that hump and presume incompetence. Let me ask a clarification - I presume the community management company, the board, and any committee talk to one another. It appears this is not typically the case? If so, then perhaps I should go directly to the board and ask per your suggestion.
MichaelS56 (Minnesota)
Posts: 858
Posted:
Our association has architectural standards list for all residents to guide them when filling out the request form. This is found on the association website.
TimB4 (Tennessee)
Posts: 21,059
Posted:
I would bring the issue up to the board, not the architectural committee.

Phrase it in the way of a question, are there written procedures to guide the committee? give your example. Do not act like you're a victim, use the example to show a need for written guidelines.

Of course, if you have the time, you should volunteer to be on a committee to review and draft the guidelines.
SheliaH (Indiana)
Posts: 6,964
Posted:
You say you have the emails, but who did they come from? Unless you had something official from the board (letterhead is a good clue - that's how our community handles it), you can't go by what neighbor one told neighbor two. Are these propke on the ARC committe? If not, why are you listening to them?

Since there are no official guidelines, it would appear the decisions were made based on whatever the committee felt about window frame colors or whatever else at the time. You just happened to make your request at a time the committee felt white was the way to go. That's why yours correct there should be sort of guidelines and hopefully the board will develop some. You, of course, can choose to get involved in the process, or not. Seems to me you might want to get involved in this because you've lived in a community that had specific guidelines and avoided this confusion. Your experience could be useful to the others.

Then again, if you don't bother to go to board meeting to at least hear what's going on in your community and who's making the decisions and how they came to them, but only pay assessments and move on, don't start crying when something happens that you don't like. You're now learning (again) in a HOA there are some things you just don't leave to chance because you are in partnership with all of these people, some of whom you don't know from a can of beans (and a few you probably wouldn't want to know).

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
DeanJ
Posts: 1,786
Posted:
Your HOA can change its design standards even if they denied your improvement 3 years ago.
BillyW2 (Arizona)
Posts: 5
Posted:
Quote:
Posted By SheliaH on 01/08/2024 8:04 AM
You say you have the emails, but who did they come from?

I am not sure if I was clear, but I have emails directly from the community management company who informed me that they clarified with the ARC that white frames are required. In writing. So, Sheilia, what should I have done that way I can avoid the issue in the future? I would appreciate your expertise.

Quote:
Posted By SheliaH on 01/08/2024 8:04 AM
Since there are no official guidelines...

If there are no guidelines, then there is no compliance issue to be concerned with and the decision is faulty.

Quote:
Posted By SheliaH on 01/08/2024 8:04 AM
Then again, if you don't bother to go to board meeting to at least hear what's going on in your community and who's making the decisions and how they came to them, but only pay assessments and move on, don't start crying when something happens that you don't like. You're now learning (again) in a HOA there are some things you just don't leave to chance because you are in partnership with all of these people, some of whom you don't know from a can of beans (and a few you probably wouldn't want to know).

It is patently absurd to say anyone is "leaving a decision to chance." The guidelines should nullify any chance to begin with. Leaving decisions to "chance" is confirming that the board, the committee, and the management company do not know their own rules. Yet, they enforce those very same rules they do not understand with threats of fines or worse.

Compliance is not predicated on my "participation" in board meetings. The CC&R's and ARC Guidelines exist for a reason and I expect them to be reasonably followed. If there is a compliance issue then refer to the specific section that a change request is not in compliance with. If guidelines change over time, as they will, then update the guidelines and make sure they are available.

This is basic common sense leadership.

LetA (Nevada)
Posts: 2,679
Posted:
I'm just going to throw this out here. Just my opinion, if it isn't published in the current governing
documents made available to the owners, IT DON'T EXIST. just my opinion. Sometimes ARC guidelines
vary from PMC to PMC. The ARC guidelines can be vague and completely ambiguous. The guidelines should be
part of the rules and regs with the Board having the ability to grant waivers in cases like these.

On a side note, You don't know if the other parties were or were not given notice of violation by the HOA.
On the other hand, HOA's need to grow with the times and technology. I would ask for an appeal. White window
frames sometimes are not a sustainable color, especially in a majority of sun environments. A darker frame
would be more energy-friendly and will likely lead to more longevity of the window frame.

In my area, I have seen many HOAs updating their color hues to more earth tones and inviting colors.
Turquoise and salmon pink are no longer favorable colors and window replacement is ditching the standard
builder-grade white and matching the window frame to the home's color scheme.
BillyW2 (Arizona)
Posts: 5
Posted:
Quote:
Posted By LetA on 01/08/2024 6:21 PM
I'm just going to throw this out here. Just my opinion, if it isn't published in the current governing
documents made available to the owners, IT DON'T EXIST. just my opinion.

The board, management, or committee removed the guidelines. Simply removing them from the website does not negate the fact that the guidelines were officially approved almost 30 years ago. It only means the information is hidden and on purpose. There has been zero communication on why the guidelines were removed in the first place, what the current status is, and when they will be reposted.

Besides, it could easily be said that since the architectural guidelines are not visible, and therefore do not exist then non-compliance cannot exist. There are no guidelines to be violated. Just rubber stamp the change request as required by the CC&Rs since at that point a change request is merely a matter of record. Truly, I can go paint my home pink with polka-dots and have a flock of flamingos in my front yard.

Quote:
Posted By LetA on 01/08/2024 6:21 PM
In my area, I have seen many HOAs updating their color hues to more earth tones and inviting colors.
Turquoise and salmon pink are no longer favorable colors and window replacement is ditching the standard
builder-grade white and matching the window frame to the home's color scheme.

This is the exact reason why I asked for tan to begin with.

Again, these are very simple questions that are so incredibly easy to answer. What changed and where are these documented? Simple.
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By BillyW2 on 01/08/2024 6:57 PM
Simply removing [the alleged binding guidelines] from the website does not negate the fact that the guidelines were officially approved almost 30 years ago.
Until you quote exactly what the declaration says about arch guidelines, it is impossible to say whether these alleged, binding guidelines are official or not. It is impossible to say whether any changes are lawful or not.

Quote:
Posted By BillyW2 on 01/08/2024 6:57 PM
Again, these are very simple questions that are so incredibly easy to answer.
The response to your queries are also quite simple.

First, the board has zero obligation to answer every question imaginable from owners.

Second, I have yet to see a question from you that falls into the category of questions where the board or manager are legally required to respond.

Third, you yourself are not responding to simple questions put to you here. The answers to these questions would help readers here provide you with guidance on how to proceed.

BillyW2 (Arizona)
Posts: 5
Posted:
Quote:
Posted By ElleN on 01/08/2024 7:08 PM
Posted By BillyW2 on 01/08/2024 6:57 PM
Simply removing [the alleged binding guidelines] from the website does not negate the fact that the guidelines were officially approved almost 30 years ago.
Until you quote exactly what the declaration says about arch guidelines, it is impossible to say whether these alleged, binding guidelines are official or not. It is impossible to say whether any changes are lawful or not.

Quote:
Posted By BillyW2 on 01/08/2024 6:57 PM
Again, these are very simple questions that are so incredibly easy to answer.
The response to your queries are also quite simple.

First, the board has zero obligation to answer every question imaginable from owners.

Second, I have yet to see a question from you that falls into the category of questions where the board or manager are legally required to respond.

Third, you yourself are not responding to simple questions put to you here. The answers to these questions would help readers here provide you with guidance on how to proceed.


Asking for clarification on the ARC guidelines is a reasonable request despite your hyperbole.
I am not asking the community to review my HOA documents - that is reserved for an official review with counsel if it escalates to that degree.

I have gotten enough from everyone's feedback, and I do not feel a need to repeat myself.
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By BillyW2 on 01/08/2024 8:16 PM
Asking for clarification on the ARC guidelines is a reasonable request despite your hyperbole.
It is reasonable. But is the HOA is legally required to respond, especially to a situation where there is no architectural application in play, and where someone on the board or in management thinks someone might be considering a lawsuit? In my opinion, no.

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