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MargaretM5 (Hawaii)
Posts: 34
Posted:
SFH, WA, annual budget about $30,000

In the past, our management company has always emailed the board monthly financial reports that include balance sheet, income statement, list of delinquent accounts, invoices, and bank statements. As treasurer, I use those documents to create my monthly report (basically a detailed cash flow report) that is accurate to the penny (our MC has a history of making accounting mistakes, so I double-check everything.) I am also secretary, so I make sure to save a copy of all the reports in the association's files for the board's easy future access--because our MC charges the association if the board needs access to our files. The MC posts a copy of their reports on our web portal, for all homeowners to access, but it does not include the list of delinquent accounts nor any "sensitive" invoices, such as from collections attorneys.

This week the MC has rolled out a new system: their monthly reports are now integrated into the web portal for board access only and they did not post the sanitized copy for homeowners. I have a few concerns, and am looking for feedback here before bringing them up at the next meeting.

-- The new system does not include an actual copy of the bank statements. Just a list of credits and debits from each account. It appears this may be available in real time, or some approximation of it. It feels like I should see actual bank statements every month. I don't have access to the bank accounts.

-- The monthly report from MC is no longer a single PDF, easy to save in my files. I now have to click 20+ different links to see everything and other than screen shots I can't see an easy way to download, print, or save a copy. Is this progress, or a potential problem?

-- There doesn't seem to be any report for the homeowners to access. Should there be? It feels like there should be, but the likelihood that anyone ever actually looks at it is really small. I will still prepare my monthly treasurer's report, which gets posted with the meeting minutes, and homeowners can still request access to the records for a processing fee, but is that enough?

Can you think of any potential problems I've missed? Thank you.
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By MargaretM5 on 04/18/2023 5:57 AM
It feels like I should see actual bank statements every month. I don't have access to the bank accounts.
[snippage]
I will still prepare my monthly treasurer's report, which gets posted with the meeting minutes, and homeowners can still request access to the records for a processing fee, but is that enough?
At a minimum, I believe best practices is for the treasurer to have at least read-only access to the monthly bank statements, and yes, at the bank web site.

By any chance is the bank account in the management company's name?

Who does have access to the bank statements?

I think what you provide in the meeting minutes is sufficient and excellent. Owners will continue to have the statutory right to ask for specific financial records, and the HOA should comply with these requests, but the HOA has no legal obligation to mass-distribute what you describe. (The annual budget is another matter.)
MargaretM5 (Hawaii)
Posts: 34
Posted:
Thank you.

The name on the bank accounts is "Management Company", Agent for "Association". Only the management company has access to the bank statements and bank website.

When I got on the board years ago, I suggested that the treasurer should have read-only access to the bank website, but the other two board members said they weren't comfortable with that and wanted the whole board to have access. I filled out the paperwork to get access for myself but the other two never did, so no one was given access.

There has been a lot of turnover over the years; maybe it's time to bring this up again.
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By MargaretM5 on 04/18/2023 6:46 AM
The name on the bank accounts is "Management Company", Agent for "Association". Only the management company has access to the bank statements and bank website.
This practice of the funds of a HOA being kept in a bank account in the management company's name comes up a lot at this forum.

A majority time and again consider this unacceptable.

It is absolutely one of the easiest ways for a management company to embezzle.

By any chance is this management company also mixing funds from several HOAs in a single account? If so, you know the MC will pull all manner of rationalizations out of its hat to "explain" why the HOA should continue operating this way.

I urge you now to urge the board to reject all these rationalizations. If the MC will not cooperate, then the time to find a new MC is past due.

Consider checking your bylaws, covenants and statutes for any requirements for a periodic audit or other financial review. The CPA who does the review may very well recommend that this arrangement be significantly modified, with the HOA having its own bank account, in its own name, along with other checks and balances.

If you post the year your HOA was established, then I will check the WA statutes myself.

Watch for others posting here with similar concerns.
MargaretM5 (Hawaii)
Posts: 34
Posted:
Thank you.

Our covenants require an annual review of insurance coverage and reserves, which we do, but says nothing about general financial audits or banking. Our state statutes require an audit for operating budgets over $50,000, and we are under that. An annual "reconciliation" is recommended to make sure budgets and actual spending are aligned and dues are set at a reasonable level--I prepare that myself every year because our community prioritizes keeping costs very low and doesn't want to pay a CPA.

Our bylaws specify that all funds must be kept in accounts in the name of the association and not commingled. Our management contract says the same thing. So does the state statute.

There is definitely no commingling (until now, I've been seeing copies of the bank statements monthly).

As to the name on the accounts, I thought we were compliant because the name of the association is on the account, along with the name of our agent. I'll have to look into that more. I'll read back through the archives here.

We were established in 2007.
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By MargaretM5 on 04/18/2023 7:45 AM
As to the name on the accounts, I thought we were compliant because the name of the association is on the account, along with the name of our agent. I'll have to look into that more. I'll read back through the archives here.
Margaret, my bad; I misread. I agree that the HOA's name being on the account, with the MC noted as an agent, is fine. But at a minimum, best practices says the treasurer should be able to see the monthly bank statements.

Who are the check signers?
MaxB4
Posts: 3,513
Posted:
The bank account statement should read:

XYZ Association
c/o ABC Management
Address
City, Stae, Zip

As far as bank access, a board majority said no to access. That is something you need to take up with your board.

I manage a web portal for all my clients and homeowner financials and board financials are uploaded automatically by the 3rd of each month. My software will generate a board packet of 30 pages to up to 400 pages depending on the requirements of an individual HOA. The board's financials will come in two parts, one is actual bank statements and bank reconciliations, and the other has all the other financial information.
MargaretM5 (Hawaii)
Posts: 34
Posted:
ElleN, Our bylaws basically say the check signers are anyone the board decides they should be. It's always been delegated to the MC. In the rare case where the board hasn't already voted to pre-approve an expense, they will ask for an advisory vote before paying anything.

Yesterday I asked the MC if there was a plan for making the statements available or if the board should discuss getting access to them directly from the bank. Rather than answer the question, they sent me the statements. Oddly, they sent statements for four accounts and the board was only aware of three of them. The fourth has a $0 balance with no activity for the statement month. Another thing to ask about at the next meeting.

Thank you for your time.
MargaretM5 (Hawaii)
Posts: 34
Posted:
Max, Your system sounds excellent. Our community values low cost, so we have the least expensive MC we could find in our area. They were new at the time, and I believe they are developing all their own software. Hopefully, in time, their system will be as efficient as yours!

Thank you for the info regarding names on bank accounts.

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