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JamesB37 (California)
Posts: 351
Posted:
If an HOA has a major capital project and awards a single contract in the millions of dollars, is the PMC able to charge a fee (percentage or otherwise) or normally how does that work?
SheliaH (Indiana)
Posts: 6,964
Posted:
I would hope not - you do know this smacks of conflict of interest in a big way, don't you? If you're on the board read the management contract - actually, you and your colleagues should have already read it.

Now, if the manager may need to do some extra work to oversee the vendor doing the work, there might be a surcharge, but the circumstances under which that would occur should already be spelled out in the contract - and the board should have already been aware of that. Read your contract and ask your attorney about anything you don't understand.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
JamesB37 (California)
Posts: 351
Posted:
Ya, that is why I am asking and no, I am not on the board...yet

Pavement contract. Reserve study estimates 28 years and the board decided to to a full resurfacing 8 years early... Yes, there are some problem areas that need fixing, but once again, I wish the homeowners had a say in how our money is spent.

I am trying to figure out why they would do this that early, and I wanted to cross this off the list for the reason why. thx
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/22/2023 4:00 PM
Pavement contract. Reserve study estimates 28 years and the board decided to to a full resurfacing 8 years early... Yes, there are some problem areas that need fixing, but once again, I wish the homeowners had a say in how our money is spent.
Since homeowners elect the directors, and since California statutes require that the board offer an open forum segment at each board meeting, why do you believe homeowners do not have a say in how money is spent?

One day you might be on the board. Are you going to motion to take an advisory vote of the owners whenever the board wants to spend more than X dollars?
SheliaH (Indiana)
Posts: 6,964
Posted:
What ElleN said.

You may not be on the board yet, but as an association member, you do have the right to request certain documents like the property management contract and the reserve study. Do you even know what a reserve study is? Has your community been following the funding recommendations? Perhaps these problem areas are more extensive than you know and by resurfacing now, the board may avoid more repairs and expenses in the future. Have you even asked the board about any of this?

If you haven't done these things, I suggest you start and get used to it because this will be your focus as a board member. As ElleN stated, the board members were elected to make decisions to benefit the entire community, because you don't always have the time to stop and poll everyone. If you've taken a close look at some of the conversations on this website, there are people who are incredibly short sighted when it comes to making those decisions - think of Surfside and the story behind that disaster, not to mention what's going on in Florida right now with homeowners insurance. In fact, ElleN had a recent conversation on a Washington Post article on the subject. Read that too.

That doesn't mean you can't or shouldn't ask questions, and no one wants to spend money if it isn't necessary, but sometimes you have no choice, and you must learn to think short and long term as a board member.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
KerryL1 (California)
Posts: 14,550
Posted:
Has the Board already awarded this contract, JamesB? If so, and since you're learned so much, as I recall, you know that you can request it and read it.

I believe you've written that your HOA's reserves are over 100% funded, which is great and unusual too. BUT, the pavement is being funded to b expensed 8 years from now so where's the Board getting the funds to pay for this entire project?

We've had several contracts in our HOA in the past couple of years and two well over $1m apiece. There is noting in them that gives our PM or MC some sort of a cut. But look up at Davis-Stirling.com, with which you're really familiar, the ways by which community managers may or may NOT be involved in project management.
JamesB37 (California)
Posts: 351
Posted:
I did request the documents - waiting to get them and yes, they already started on the project but it is dragging on for well over 6 months now and they are only about 1/3 done.

Out last BOD spend over $100K on 'traffic shaping' in a similar manner - no input from from the homeowners, no real announcements, nobody really knew what was going on until it was too late. That board got replaced with our current BOD and they all pledged to be more transparent. One of them actually wrote:

"I want to put in place procedures that allow us to gather input from residents who are unable to attend monthly board meetings so that homeowners can feel confident that they have a say in how association funds are spent"

I went to the last board meeting and asked that Hybrid (Zoom) meetings be put on the next agenda - and guess what, totally ignored, didn't make the agenda...

Ellen - let me ask you, when the BOD spends over $5 Million 8 years earlier than when it was supposed to, don't you think the prudent thing to do would be to at least solicit some input from the homeowners, because I think they should have - especially after what happened with the traffic shaping at $100k
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/22/2023 5:11 PM
when the BOD spends over $5 Million 8 years earlier than when it was supposed to, don't you think the prudent thing to do would be to at least solicit some input from the homeowners, because I think they should have - especially after what happened with the traffic shaping at $100k
At every annual election and at every board meeting you have a chance for input. In California the board has a few statutory requirements with regard to owners' approval of spending but so far, I do not see that you have named one. If you do name one of these statutory requirements, and indicate the board failed to comply with it, then I can offer support. Otherwise I will not ask a volunteer board already giving many hours of labor to running the HOA to do one thing more. In general asking these unpaid volunteers to do more than what is required is not fair.

You knew the deal when you bought into this HOA.
MarkM19 (Texas)
Posts: 1,459
Posted:
James,
The wording you used in your original post is somewhat confusing. You call the road resurfacing a Capitol project. I would refer to it as a Reserve fund expense which is totally different and has different rules to live by.

Not sure why the board would do it 8 years early unless it was very bad and easily noticeable. Everyone knows what bad roads look like and avoid the potholes. If yours is like this then it needs to be done if not spending this money early would raise some questions. The board ultimately makes these decisions. As someone who has been on boards for 14 years asking owners for input on this type of project would be a nightmare. You will have several sides of this and every argument. Some will say save the money because they plan on moving and could care less. Others will say spend the money, so I get more for the home I am about to sell. Then you have the people that would not spend money on anything. How do you make them all happy? You can't so the board needs to focus on doing the right thing and they were elected to make these decisions.
MarkM19 (Texas)
Posts: 1,459
Posted:
James,
Regarding the PMC charging additional hours for extra projects as others have stated it should be in the contract. The fact is if this project requires extra management hours over and above normal workload they probably should be compensated. If the board has the time and talent possibly one of them could agree to do the oversight of the project as a volunteer.
JohnT38 (South Carolina)
Posts: 1,631
Posted:
Quote:
Posted By MarkM19 on 03/23/2023 6:32 AM
James,
The wording you used in your original post is somewhat confusing. You call the road resurfacing a Capitol project. I would refer to it as a Reserve fund expense which is totally different and has different rules to live by.

Not sure why the board would do it 8 years early unless it was very bad and easily noticeable. Everyone knows what bad roads look like and avoid the potholes. If yours is like this then it needs to be done if not spending this money early would raise some questions. The board ultimately makes these decisions. As someone who has been on boards for 14 years asking owners for input on this type of project would be a nightmare. You will have several sides of this and every argument. Some will say save the money because they plan on moving and could care less. Others will say spend the money, so I get more for the home I am about to sell. Then you have the people that would not spend money on anything. How do you make them all happy? You can't so the board needs to focus on doing the right thing and they were elected to make these decisions.

This is an excellent reply and I agree 100%. There are times for these types of projects that soliciting homeowner input and approval will prevent anything from getting done.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Is this a "Fear" or "Fact" the PM got part of a cut in the deal? Just curious if you think that is what is going on or is that what happened? Plus is the PM the type that has their hands in many contractors? There are PM's that are "teamed up" with certain contractors due to the nature of the job of being property management. If your HOA has an agreement with the PM to handle such things then they most likely do use those contractors. That is typical and what the HOA/PM contract is.

However, in our HOA we did not have a PM. We would get 3 bids for everything and then submit to the PM/Accountant to cut the check. I would act as the "general contractor" on the behalf of the HOA. There is a LOT of work handling contractors on bigger projects that do need someone to act as the "general contractor" POC. That role maybe the PM in your case if no one on the board wants to do it. Example: We had a pool project to replace the retaining wall and put up a new fence. My job was to show up onsite everyday to check on progress and clean up the place. Answer any questions or monitor any additional expenses. It was hard work and did it for free. A PM is a paid contractor of the HOA. They don't have to do it for "free". They can charge if they want as it is a job.

Also just like paint, a "20 year" estimate is just that. People buy the "20 year paint" product for their homes. (Can buy various years lasting) Have found due to weathering and time that 20 years is more like 15. Would not be unusual for a road to act similarly with various conditions. Our street developed a huge 3 foot hole out of the blue. I would not find it out of the ordinary for a road to need maintenance within a 5 - 8 year period from the life estimate.

Former HOA President
MaxB4
Posts: 3,513
Posted:
If an MC were to get a cut of the capital project, it would NOT be in the contractor's contract, but in the MCs contract, signed long before the project was considered.
LoriM15 (Florida)
Posts: 1,009
Posted:
One of the reasons we are getting rid of our current PM company is because they wanted a "finder's fee" for negotiating contracts - for example wanted 30% of the incentive Comcast was offering to renew our contract.

However, our PM company does not and never did take a cut of the capital projects. We pay for Property Manager and her job is to oversee the contracts, with board input.

Are you saying they decided to do a capital project without any homeowner input - or are you saying that you just never attended a meeting and didn't get your input heard? The point is I believe in California that homeowners are allowed to speak on agenda items - and a project this big must have been an agenda item.

We are also at the end of the planning stage for our multi-million dollar road resurfacing project. We have been discussing it at meetings for two years. This month I had a homeowner call me to say that he rides his bike on the roads every day and they don't look bad to him so we just need to delay the road project for a few years. We discussed and voted on this project a year ago AND hired a professional engineer to take core samples and advise us on the right surface and timing. This homeowner is irate because we are not listening to his input.
TimB4 (Tennessee)
Posts: 21,062
Posted:
If it's a large contract that might require additional hours to oversee, I could see the MC charging a fee.

If it's a simple tree removal, etc. then I would say that should be part of the initial contract with the MC.

To be sure what your MC may or may not charge, you will need to read a copy of their contract with the Association.
JamesB37 (California)
Posts: 351
Posted:
I have mentioned this before - part of the problem is that our current BOD President, hired his is own landscaping company while he was President of another HOA and for a short time his landscaping company did work for our 'community service' organization until someone called him out on it. At this other HOA, the Pres got rid of their PMC and brought in a new PMC and the community manager for that HOA was the PMC's owner

We now have that PMC, although we have a different community manager, but I recently found out that our previous experienced/certified community manager quit and the PMC's web designer/IT person is now our community manager...

Under our current BOD President, meeting have been cut in half (from every month to every other month), and financial statements that were published every month have stopped.

Personally I think the situation stinks. Our President, in my opinion, has ethical problems, and I can't help question his relationship with the PMC that we now have and/or it's owner.

Ellen - yes I know the deal, but the BOD is also supposed to follow rules and regulations and there are a number of rules they aren't following.

Getting back to the paving project, this is S Cal, most people around here don't even know what a pothole is (I grew up near Pittsburgh). Yes, some of our roads have 'cracks' in them - in the middle of the street for example and I am sure that there are some sections that do need major work, but most of our streets - no

Regarding asking for input - sometimes people want to feel like they have some say in something, after all it's their money. To feel like the BOD is actually listening and representing them. That is what leadership is about or have you all forgotten that?
ElleN (Idaho)
Posts: 4,420
Posted:
JamesB37, realistically, and apart from winning a seat on the board yourself, do you think there is something you can do to force the directors to do more than comply with the HOA's governing documents and state law?

If not, then this is why you are not getting input like, "Oh, the board should do xyz, and here's how you can force them to do xyz... "
JamesB37 (California)
Posts: 351
Posted:
Yes - Democracy does die in darkness

I am trying to get more people aware of what is going on through social media, creating a website with helpful info (documents to download, phone numbers to call, etc) and I will eventually start an email campaign. But at this point, I think we are too far out from the election date to get into some of these things
SheliaH (Indiana)
Posts: 6,964
Posted:
Of course, you can question the president and what appears to be a really cozy relationship with the property manager, starting with "what makes the web designing/IT person qualified to be a property manager?" You should bring that up during the resident forum at the next board meeting (make sure several of your neighbors tag along to hear the answer). If there's no resident forum, email ALL the board members and ask why not. You can also ask them before or after the meeting - the meeting itself should be reserved for agenda items because it IS a business meeting, after all.

You say you're running for the board - you could bring that up if there's a "meet the candidates night." Keep personalities out of it - you may not like the president, but it's better to focus on his actions (or lack thereof) that smack of ethical problems. Be prepared to explain how and why the optics stink and while you're at it, why not ask the rest of the board why they're going along with this. Asking about the number of meetings is also a good idea, but remember, organization meetings should be about QUALITY, not quantity. Perhaps this board has found a way to get more done in less time, and has been able to reduce the number of meetings. You'll also find that out when you join.

You'll also find there are a lot of issues that need to be addressed and you won't be able to do all of it in one meeting because no one wants to be there all night. Coming to meetings prepared to discuss the issues and preparing an agenda that makes sense is a start. Just like your personal life, you have to set priorities.

Regarding the paving, this may be California where snow isn't necessarily a thing - although the last few weeks have shown its weather is beginning to look like the Midwest (witness the tornado in LA). However that doesn't make you a concrete expert - if you have concerns, it's ok to ask who evaluated the streets and perhaps review a report he or she gave the Board. If you haven't done that, you're going to have to come up with a better reason not to spend the money. It may not be that difficult, but you have to do the work and ask questions.

Finally, homeowners are adults (allegedly) - you say people like to feel they have some say in something because it's their money. Yes, but what's wrong with THEM attending meetings every now and them, reading board meeting minutes and contacting the board with questions or concerns? You're taking the time to ask - maybe you should ask your neighbors why they don't. Could it be they're actually doing things to keep informed like reviewing the annual budget and monthly income/expense reports to see where the money's going and what line items are costing more, then asking why. Have you attended EVERY meeting since moving into your community? If not, how do you know other people went to last month's meeting (that you may have missed) or were at the meeting where the board voted on the final budget?

Many of the posters here, including moi, are current or former board members and all of us have made this information available to homeowners so they can ask as many questions as they want. It would also help if they also made some suggestions besides "we don't have to spend money on THAT, do we?" Offering to do some research on potential vendors who might offer better quality of work at a more competitive price. That's what grownups do. No one will care for your home more than you and people make the time to work on things they really care about. You might be running into some homeowner apathy, which sadly, is a major problem in many HOAs. When you join the board, I hope you can come up with some ideas on how to turn that around in your community. If you do, let us know because some of us may be able to adapt it to ours.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
ElleN (Idaho)
Posts: 4,420
Posted:
James, I wholly support the use of a web site to campaign and/or lobby on HOA issues. Well done web sites are a great tool for building support on certain issues.

I hope whatever you put on the web site is free of emotion and is otherwise factual or asks questions.
JamesB37 (California)
Posts: 351
Posted:
Sheila some excellent comments, thanks

Yes we do have a residents forum where we are limited to 3 minutes (they time it) and I have attended all the board meeting since last fall when I woke up to what is going on in with this HOA.

In S Cal, in not unusual for people to have long commutes and spend hours on the road. Board meetings are held at 6:30 PM and frankly, a lot of people just can't make them, life does have it's priorities. That is why I thought moving to Hybrid/Zoom meetings would be beneficial to everyone - yet the Board refused to even put it on the agenda...

I think the board has found a way to get some things done, but I believe they are violating the 'open meeting' type laws that we have in doing so. (It is one of the topics I listed for an IDR that has yet to be scheduled)

Let's face it. Life can be a struggle at times - and unless something directly impacts them, some people don't care about things like Politics or what the HOA may be doing or not doing. (I WAS one of those people). You get into a routine and after the work day is over and you fought through S Cal traffic to get home, not very many people want to go sit in a HOA meeting. I get that. But it's 2023. Zoom is widely being used. We have a Web Portal with a calendar section - not a single thing is on the calendar.... I could go on, but I think you get the idea

ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/23/2023 12:01 PM
That is why I thought moving to Hybrid/Zoom meetings would be beneficial to everyone - yet the Board refused to even put it on the agenda...
Do you think the board should put on the agenda any topic an owner requests?
MaxB4
Posts: 3,513
Posted:
I think a Board should consider a request from an owner, an item to be placed on the agenda.
JamesB37 (California)
Posts: 351
Posted:
Max answered before I got a chance to reply - but I agree with him

Why not give the residents a chance to feel like they are actually being listened to? And, by not placing an item on the Agenda - it deprives the residents to see how the BOD voted on an issue, which I think is very important

Zoom meetings in 2023 - I think is a very valid request. To just dismiss it is the cowards way out and we have know idea who is opposed to the idea.
ElleN (Idaho)
Posts: 4,420
Posted:
James, according to https://www.davis-stirling.com/HOME/S/Setting-the-Agenda, an owner need only persuade just one director to ask for xyz to be put on the agenda, and the item is then supposed to be put on the agenda.

No director asked for hybrid/zoom meetings to be put on the agenda. I think one can interpret this as the matter having been considered by all directors, and the vote against hybrid/zoom meetings was unanimous.

I would focus on just getting on the board with owners who feel as you do.

JamesB37 (California)
Posts: 351
Posted:
Your link references Robert's Rules and I found this:

"There is no requirement that board and committee meetings be conducted under Robert's Rules or any other system of parliamentary procedure."

We have zero contact with individual Board Members. Just like when I found out the HOA President hired his own landscaping company I proposed an agenda item - the sample ethics policy found on the Davis-Stirling.com website, and guess what - that didn't make it on the Agenda either. I think the PMC & the President are mainly controlling our Agenda and what info actually makes it to the other board members
JamesB37 (California)
Posts: 351
Posted:
Quote:
Posted By ElleN on 03/23/2023 12:00 PM
James, I wholly support the use of a web site to campaign and/or lobby on HOA issues. Well done web sites are a great tool for building support on certain issues.

My website uses the community name with 'HOA.com' at the end of it (ie 'OurCommunityHOA.com'). I also created a new email address using that domain name and registered it with the PMC. (I want to keep all my HOA emails separate from my personal emails)

Now the HOA Attorney is refusing to email copies of the documents I requested because he believes my new email address is 'misleading and confusing'...
ElleN (Idaho)
Posts: 4,420
Posted:
James, at the next board meeting, state that it is your understanding that any director can ask for an item to be put on the agenda, and the president is obliged to put this item on the agenda. Then ask again for hybrid zoom meetings to be put on the agenda. If this does not appear on future agendas, then you know how directors feel about hybrid zoom meetings.

That other directors might be weak is not a HOA problem. It's their problem. You want to call them cowards? Fine. This does not solve the problem.

Alternatively you can ask for hybrid zoom meetings to be put on the annual meeting agenda, as a carefully-worded amendment to the bylaws.

You want "leadership." Dick Winters of Band of Brothers fame wrote that one of the essential qualities of a leader is to be studious and have command of field tactics. I continue to think your time would be better spent studying what a director and a board majority can and cannot do and then campaigning. (Granted if you are paying attention in this thread, then I think you might be getting a decent education in certain aspects of board service.)
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/23/2023 2:15 PM
My website uses the community name with 'HOA.com' at the end of it (ie 'OurCommunityHOA.com'). I also created a new email address using that domain name and registered it with the PMC. (I want to keep all my HOA emails separate from my personal emails)

Now the HOA Attorney is refusing to email copies of the documents I requested because he believes my new email address is 'misleading and confusing'...
The HOA attorney is correct in saying what you are doing comes off as ultra vires, as in you are giving people the impression that the web site and email address denote that the HOA is speaking.

Change the email addie and the web site name. This is a legal matter. Other threads here have discussed conduct like what you describe and how it may be hazardous to your bank account.

If you want suggestions for a web site name and email address that will not be a legal problem, I suggest you start a new thread and ask.
JamesB37 (California)
Posts: 351
Posted:
My website has a clear disclaimer that it is not associated with XXXXXXX

The domain email will only be used for communicating with the PMC

I will look into it further though, thanks
KerryL1 (California)
Posts: 14,550
Posted:
How were open board meetings handled, James, during the pandemic?

At the next open forum of an open board meeting, ask all directors if any will volunteer to place hybrid Zoom meetings on the next open meeting agenda for board discussion and possible action. Does a director answer after each Owner's question at one forum? Or does the board wait till all questions are asked and then respond to each?

Our board made a policy about seven years ago that any owners may place items on an open meeting agenda. There are caveats that the PM & Prez will check to see the item is legal & doesn't repeat something already settled. The owner must Las submit it 10 ahead of the next meeting on a form with asks what this might cost? What work would the PM have to do? If the submitter can't answer these, the time still would probably go on the agenda.

Btw, we only 2 minutes per owner in open forum & one topic at a time. The same owner can ask subsequent questions after others have had their turns.

With some others, No I don't think owners should have input for spending reserve funds, who the work should be done, etc. What a nightmare.

Now your $100,000 for "traffic shaping or some such: Wasn't that a capital improvement project & not paid for from reserves? It's possible, based on other factors, that the Board maybe should have gotten owners' votes.
JamesB37 (California)
Posts: 351
Posted:
Kerry - we had some Zoom meetings which worked pretty well. After we got the new board elected, I thought we were in good hands and dropped out of sight. (The only real communication we had with the HOA was a private Facebook group and I hate Facebook)

I have seen the Board Members answer some questions during the open forum part, but it is hit or miss. I will have to look into being able to ask/talk for another 3 minutes after others have had their turn.

Regarding the Traffic Shaping and the $100k. That was the main reason the old board got voted out. I really don't know where they found the money for it. Basically, just like most HOA's, we have a speeding/stop sign problem (private streets). One of the Directors at the time was a 'traffic engineer' and I believe (not sure) that is where the 'traffic shaping' solution came from. It was quite a surprise when they started painting striped lines everywhere, eliminated parking on one side of a main street, etc

The new board promised transparency, better communication, yada yada yada, but in fact this is the least transparent BOD we ever had. Jumping out of the frying pan into the fire comes to mind. First red flag was someone who wanted to be the President of two different HOA's at the same time...
JamesB37 (California)
Posts: 351
Posted:
Ellen - this is my current disclaimer, do you have any better ideas?

"This website is not affiliated with and has no connection to 'XXXXXXXXXXXXXXXXXXXXX'.
All content is for informational purposes only and does not constitute legal advice or an official statement from the owner of this website or its affiliates.
ElleN (Idaho)
Posts: 4,420
Posted:
James, I would change the web site domain name and the confusing email address that you want the HOA to use for email communications with you.

As for the disclaimer, I would say simply:

"This website is not affiliated with and has no connection to the Sunny Hills Homeowners' Association and corporation." Try not to assert any opinion as though it were fact. This requires checking one's emotion at the door. The good thing is that the more one tries to speak in terms of just facts, the clearer one's thinking, and the easier one's decision-making, tend to become. You might want to try to think like a journalist instead of an activist. (Nothing wrong with being an activist. But you want to be a //persuasive// activist and also someone who solves problems.) Such is my 1.5 cents.
JamesB37 (California)
Posts: 351
Posted:
thanks for the input

Our HOA is actually a maintenance association as in 'Sunny Hills MAINTENANCE ASSOCIATION'. The PMV doesn't have a specific website for us, they use a commercial software package and we log in at a 'ComWebPortal' address.

I used 'SunnyHillsHOA.com' and if you were to google 'Sunny Hills HOA', there are dozens of hits from other actual HOA's (especially in Florida) as well as other listings. I will change the email address though.

ElleN (Idaho)
Posts: 4,420
Posted:
I say you are tempting fate with the domain name. Why tempt fate when there's an easy fix?

Or maybe you actually want to give the appearance that your site speaks for the HOA corporation? I hope not.

The net discusses domain name hazards. See for example https://www.bitlaw.com/internet/domain.html
JamesB37 (California)
Posts: 351
Posted:
The HOA's name is not trademarked, and from your link: (note the "Acted in bad faith" clause)

"This act made it easier for individuals and companies to take over domain names that are confusingly similar to their names or valid trademarks. To do so, however, they must establish that the domain name holder acted in bad faith

There is also a "Uniform Domain Name Dispute Resolution Policy"

1 that the trademark owner owns a trademark (either registered or unregistered) that is the same or confusingly similar to the registered
second level domain name;
2 that the party that registered the domain name has no legitimate right or interest in the domain name; and
3 that the domain name was registered and used in bad faith.

No trademark, I have right to use the name that I registered, I am doing my community a service - I have nothing to gain by using that domain name. Our HOA never had a 'standalone' website with a specific domain name, it was always hosted through some service with an obscure url
WendyM5 (North Carolina)
Posts: 1,522
Posted:
Quote:
Posted By JamesB37 on 03/23/2023 11:12 AM
Yes - Democracy does die in darkness

I am trying to get more people aware of what is going on through social media, creating a website with helpful info (documents to download, phone numbers to call, etc) and I will eventually start an email campaign. But at this point, I think we are too far out from the election date to get into some of these things

it's never too early IMHO. My HOA's previous boards never had any publicized board meetings. During the pandemic all board stuff was handled via email and when I asked the former president if I could volunteer to help, he never really got back to me. the financials published online are so basic that not much can be gathered.

I'd start campaigning now, takes some time to build up a following, good luck.

vis ta vie
LetA (Nevada)
Posts: 2,679
Posted:
You mean a kickback?
That is why YOU as a board of director find your own vendors and not one of the PMC's closing. GOD it's weird, since I have been on the board
our cost have gone down a bit gee I wonder why hmmm.
MichaelT21 (Arkansas)
Posts: 200
Posted:
I've been the general contractor for three major HOA projects (I'm on the Board):

Landslide stabilization: $60,000
Playground & picnic table installation: $113,000
Picnic area installation: $82,000

Total cost for the three projects was $255,000.

Had we hired a general contractor with 20% markup, the general contractor would have charged $50,000 additional.

As a volunteer Board member, I got paid $0.

And yet, I still got flamed by the community for being selfish in my Board service.
JamesB37 (California)
Posts: 351
Posted:
Ellen if you get a chance, read this

https://www.davis-stirling.com/HOME/S/SLAPP
ElleN (Idaho)
Posts: 4,420
Posted:
James, what is it you want to know about anti-SLAPP statutes? You do realize the only time such statutes //might// come into play is when the HOA files a lawsuit against someone, don't you?
JohnS111 (New York)
Posts: 228
Posted:
Quote:
Posted By JamesB37 on 03/22/2023 3:34 PM
If an HOA has a major capital project and awards a single contract in the millions of dollars, is the PMC able to charge a fee (percentage or otherwise) or normally how does that work?

As in so many HOA issues, ask yourself:

Would a normal business do this?

In this situation, the answer is "of course not". So a HOA shouldn't do it, either.
JamesB37 (California)
Posts: 351
Posted:
I just found out that our PMC contract has a clause:

"XXXXXXXXX Management as part of this contract will provide a 100% dedicated manager and assistant that will work in the XXXXXXXXXXX Management office for the sole purpose of managing XXXXXXXXXXXXX Maintenance Association".

Did you notice the part about a 100% dedicated manager and assistant? Well, thanks to the internet, I can prove that our 100% dedicated Community Manager is also the Community Manager at least at one other HOA.

Now ask yourself, would a normal business do this?
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/29/2023 11:36 AM
I just found out that our PMC contract has a clause:

"XXXXXXXXX Management as part of this contract will provide a 100% dedicated manager and assistant that will work in the XXXXXXXXXXX Management office for the sole purpose of managing XXXXXXXXXXXXX Maintenance Association".

Did you notice the part about a 100% dedicated manager and assistant? Well, thanks to the internet, I can prove that our 100% dedicated Community Manager is also the Community Manager at least at one other HOA.

Now ask yourself, would a normal business do this?
I would be asking myself whether raising this as an issue is going to hurt or help my credibility on bigger issues.

I would let this one be.
JamesB37 (California)
Posts: 351
Posted:
I don't understand, why? - they are basically double billing for their services that we pay $13k a month for plus the incidentals
ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/29/2023 1:04 PM
I don't understand, why? - they are basically double billing for their services that we pay $13k a month for plus the incidentals
If this company gives your HOA 40 hours per week and the other HOA 40 hours per week, then how is there double billing?

Furthermore, if the board has no complaints about the service the manager provides, then you are especially out of line.
JamesB37 (California)
Posts: 351
Posted:
Well, I see constant complaints on our private Facebook group about the PMC not answering their phones or returning calls.

Here is what ChatGPT has to say about having a 'dedicated agent'

"Having a dedicated agent means that you have a single agent who is responsible for your account and will provide you with personalized service. This agent will be aware of your specific needs and will work to ensure that your needs are met in a timely and efficient manner. The dedicated agent will also be responsible for monitoring your account and providing you with regular updates on the status of your account."

Big difference between a 'dedicated agent' and just someone filling in for a day or just putting the hours in

ElleN (Idaho)
Posts: 4,420
Posted:
Quote:
Posted By JamesB37 on 03/29/2023 3:25 PM
Well, I see constant complaints on our private Facebook group about the PMC not answering their phones or returning calls.
If I were an owner in your HOA, then I would give you credibility for raising this concern with the board and other owners.
SheliaH (Indiana)
Posts: 6,964
Posted:
It's a fair question, but context is also important. Sone property managers gave more than one client,and there are homeowners who aren't realistic about the time it may take to research the situation and then call with a complete and accurate answer. Unless, of course,nyoud rather they make something up and then you'll really be angry. Some want an answer as soon as they hang up or hit send on an email. That's not realistic either.

This is also why it may be better for your community to use the website to address common questions - it can save everyone time, along with setting up online forms like clubhouse rentals. If you have email, you can set up an automatic reply to let people know their message was received. Then you have a paper trail in case you don't get a response in a timely manner

And once again, I don't know if you've spoken to the board about this. They need to know if the property manager they hired has a crappy response rate.

This discussion started with you asking if the property manager gets a cut of vendor contracts, but it's gone in several directions. Since you're running for the board, why not focus on a few issues and go from there, The property management performance is one, reviewing the budget to ensure the money's being spent in a prudent matter is another. You may lose people with too much nitpicking - and that's not to say you shouldn't have a careful review of the PM contract.

Identify the big issues first and then come up with a strategy to address them when you get on the board

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius

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