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DennisG7 (Georgia)
Posts: 155
Posted:
Our annual assessment payments were sent out in late Dec and are due on Feb 1. Theyare past due on March 1 and subject to a late charge and interest. I recently contacted our management company and asked them to send me a copy of the actual letter they send to members so I could review the letter and become familiar with it. I also asked to see a copy of the late letter notification of one specific member who's account has been seen to collections for nearly 2 years.
I received a copy of the late payment notification and the late charge sent to members a day after my request. I think we had about 15-16 members that had not yet paid, out of 189 members. But I was surprised that the one person in collections got no letter or any communication from the management company. I was told that once the account goes into collections that no further commincations are made...it must all come from the attorney. I was a little surprised since evry communication from the attorney comes with a bill to the HOA, sometimes $100 or more for every contact with the member. Is this normal?? Although the member is in collections this "policy" means that the member has not heard from us or the mangement company for about 2 Years! The attorney also indicated that several certified letters sent to the member have been returned as "undeliverable" by the USPS. The member apparently does not open the doorto sign for the letter thus it appears to me that they have not received anything from the management company or the attorney for 2 years.

We have filed a lawsuit against the member but the sheriff has been unable to serve it after 2 or 3 attempts according to the county website. The next step is a legal notice in the paper and then a court date, which I'm thinking the member will not attend.

My question is really to get advice on whether our management company should stop sending any correspondence to the member regarding assessment payments?
Thanks for your comments.
dennisg7
SheliaH (Indiana)
Posts: 6,964
Posted:
I assume you're on the board, so I'm a little surprised you don't know the answer to this question. In my community, any communication between a delinquent homeowner and the management company stops once it's turned over to the attorney. When I was on the board, there were a few who would try to contact us directly, but they were always told they would have to speak to the attorney at that point, who would notify us for further instructions if warranted. For example, if the owner wanted to negotiate a payment plan, the attorney would talk to him or her, but the owner was told the board had to review and sign off on the plan.

Our homeowners also know once the attorney gets involved, they will be responsible for paying all court costs, attorneys fees, and whatever other collection costs were incurred by the association in pursuing the debt. As you know or should know, attorneys don't do anything for free, so $100 for a letter might be hefty, but that would be the delinquent homeowner's responsibility - along with the amount he or she owed the association. We also accelerate our assessment after the account is turned over - we pay monthly, so all unpaid assessments for the year would immediately become due and payable. Considering how this can add up very quickly, homeowners should be incentivized to pay in full and on time.

In your case, it's best to step aside and let the attorney handle things. This homeowner is already being contrary in not contacting anyone about his/her situation (refusing to sign the delivery receipts from the attorney is a clue). It's the owner's responsibility to let the association know of any new addresses, phone numbers, etc. Until you get your reimbursement, you will have to pay the attorney for his/her services, so it should be easy to tell the property manager to stop sending collection letters. As for the attorney, you'll have to see if you can negotiate a reduced fee for his/her letters, although I doubt that'll happen (postage, paper and printing costs are all up).

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
KerryL1 (California)
Posts: 14,550
Posted:
In our HOA, once the board agreed that the accounts should be turned over to our collections attorney, our PM no longer corresponds with the delinquent owner. While we have a large management co., I don't know if their approach is typical
BillH10 (Texas)
Posts: 1,217
Posted:
In the association in which we reside, and those we manage, once an account is turned over to the attorney for collection, he makes it clear to the PM and Directors the Association is to have no further contact with the owner regarding the delinquent amounts. Should the owner attempt to communicate with the PM or Board regarding the amounts due, he/she is referred to the attorney. The attorney also communicates to the owner he is the single point of contact for collections from that point forward. Assessment invoices are sent to the attorney for communication to the owner.

The owner continues to receive administrative communications: notices of meetings and other non-collections related Association messages.
TimB4 (Tennessee)
Posts: 21,059
Posted:
The only thing that should be sent to the member who has an account in collections is:

1) General Communication going to all members (newsletters, annual meeting notice, etc.)
2) Annual notice of Assessments (which also goes to all members)

Any communication regarding collections should only be sent by the attorney.
This way, the Association doesn't inadvertently derail any legal actions.
CathyA3 (Ohio)
Posts: 6,299
Posted:
As others have said, when someone in my community goes into collection, all communication is done in writing via the attorney who is acting as the collection agent for the association. This makes good sense. There are laws governing collection actions that must be followed to the letter, otherwise you risk not being able to collect at all. The typical board member may not be aware of these laws and can easily say something they shouldn't have.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By CathyA3 on 03/15/2023 7:03 AM
As others have said, when someone in my community goes into collection, all communication is done in writing via the attorney who is acting as the collection agent for the association. This makes good sense. There are laws governing collection actions that must be followed to the letter, otherwise you risk not being able to collect at all. The typical board member may not be aware of these laws and can easily say something they shouldn't have.

We do the same.

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