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MichaelT21 (Arkansas)
Posts: 462
Posted:
We have had a number of requests for community wide e-mail blasts, and will be discussing a Board tonight.

Any comments on these requests:

1. E-mail blast to whole community with invitation to attend Board meeting together with Zoom link, sent out a few days in advance of each meeting. (12x per year)
2. E-mail blast to whole community advising that a compliance drive through will be taking place and they should have their front yards in order. (6x per year)
3. E-mail blast to whole community reminding them that dues are due in a couple days or late fees will apply. (4x per year).

Combined, this is 22 reminder e-mails a year. I think it's excessive, but maybe it's normal?
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Should make an HOA email box. Which when creating put the first and last name generic or combo of HOA name. Example: first name : HOA Last Name: Fairhope. That way no one person on the board gets identifies. It also shows the name to know it was sent from the HOA. You may notice when you get an email it has a name it is from. This when you setup the account for "[email protected] should do. It does not have to be a real name of a person.

I have a fake one for spam and offers setup this way for years. No one knows my real name or information.

Former HOA President
LoriM15 (Florida)
Posts: 1,009
Posted:
We send out many more e-blasts than that. Everything from meeting notices to event invitations to community reminders. Most people appreciate the emails and if they don't they can unsubscribe. We still have to do official notices for the annual meeting by mail.

The 22 emails per year you are talking about is less than two per month. Nobody who actually uses email is going to complain about that. Our community is not an over 55 community but we do have a lot of retirees. And about 90% of them are very good at using email.
MichaelT21 (Arkansas)
Posts: 462
Posted:
Quote:
Posted By LoriM15 on 11/01/2022 8:15 AM
We send out many more e-blasts than that. Everything from meeting notices to event invitations to community reminders. Most people appreciate the emails and if they don't they can unsubscribe. We still have to do official notices for the annual meeting by mail.

The 22 emails per year you are talking about is less than two per month. Nobody who actually uses email is going to complain about that. Our community is not an over 55 community but we do have a lot of retirees. And about 90% of them are very good at using email.

Unfortuantely, our e-mail blast service does not include an unsubscribe option. A person who doesn't want the e-mails could ask the property manager to remove their e-mail from everything, but then they wouldn't get e-mail notifications regarding compliance and account delinquencies. That is a big part of my concern with excessive e-mails - the inability to self unsubscribe.

I don't see why we need to tell the homeowners about the compliance drive throughs a few days in advance. They should keep yards looking nice 365 days a year, not just 6x a year for the drive by.

We also have a lot of people who have provided work e-mail addresses because they consider HOA e-mails to be especially important. While it's their choice what address to give, I do respect the fact that I don't necessarily want to turn our e-mail blast list into a frequently used distribution list they can't readily unsubscribe to.
PatJ1 (North Carolina)
Posts: 568
Posted:
I've used a gmail account for years. [email protected]. We are condos with different floorplans and many non resident owners. Gmail is great for it's labels, so I can make separate labels, Owners, Non-Resident Owners, Tenants, Different floor plans. Not everyone needs to get everything and the labels cut down on the needless questions.

I also included a immediate response to each email received basically saying that if a response if not received in 24 hours please contact our MC and lists all their email contacts. Cuts out the Board getting in the middle of things the MC needs to be contacted for.
TimB4 (Tennessee)
Posts: 21,059
Posted:
We sent out quarterly newsletters with a special mailing for the annual meeting.
Dates for meetings were in the letters (we held monthly board/committee meetings).

If we did this by email - that would be 5 total.

Members and residents can look at the website for additional reminders if desired.
ND (PA)
Posts: 792
Posted:
If you wish to cut down on email blasts, then pick a strategic, yet consistent day monthly or every other month to send emails with relevant info needed until the next email blast. Those who want the info you send will take the time to read emails and glean the necessary info.

Example: on 1st of each month, you can send a message that includes . . . date of upcoming Board meeting and details needed to attend; date of next compliance drive through; date assessments are due for that month; any other info relevant for distro that month. Could be more of a monthly newsletter type of email also where you share other info too, I suggest tempering the more mundane stuff (meetings, assessments, compliance) with some good-news stories and info on successes of Board and HOA.

12 emails per year (max). Definitely a manageable amount to prepare/send and receive/read.
AugustinD
Posts: 1,027
Posted:
Quote:
Posted By MichaelT21 on 11/01/2022 7:20 AM
We have had a number of requests for community wide e-mail blasts, and will be discussing a Board tonight.

Any comments on these requests:

1. E-mail blast to whole community with invitation to attend Board meeting together with Zoom link, sent out a few days in advance of each meeting. (12x per year)
How do you currently notify owners of a board meeting?
Quote:

2. E-mail blast to whole community advising that a compliance drive through will be taking place and they should have their front yards in order. (6x per year)
No, for several reasons. The main reason is that people may clean up any violations for the day of the compliance drive through but then restore the violation subsequently.
Quote:

3. E-mail blast to whole community reminding them that dues are due in a couple days or late fees will apply. (4x per year).
How do you currently send invoices to owners?

I oppose any additional notice that the bylaws, covenants and state law do not require. You all are unpaid volunteers. You, for one, give a lot of time already to service on the board and as President. Owners need to get away from thinking they can create "Honey-Do" lists, as if they own board members. I think a lot of HOA/COA owner requests are about trying to feel in control of someone or something, especially those requests spouted spontaneously at a board meeting during an open forum segment.
ND (PA)
Posts: 792
Posted:
Quote:
Posted By AugustinD on 11/02/2022 8:13 AM

...
I oppose any additional notice that the bylaws, covenants and state law do not require.
...

I don't necessarialy agree with this thought. IMO, sending a "reminder message" out that may not be required by bylaws, CCR's, and/or state law, may be well worth the minimal time it takes to prepare and send that message. If this message results in more assessments being paid on time and in full, then that's fewer accounts potentially falling into arrears and/or needing extra attention later in the process.

Similarly with compliance drive-by reminders. Sure we all wish everyone kept up their property 100% of the time. But we all know that never happens. If sending the message results in dozen(s) fewer violation notices for likely petty stuff, then that saves everyone time/effort/hassle.

IMO, this is along the lines of . . . "an ounce of prevention is worth a pound of cure".
KerryL1 (California)
Posts: 14,550
Posted:
With ND, any notices or info from the PM or Board that benefits the community as a whole should be delivered to the extent that any individual HOA has the capacity to do it. State, gov doc requirements are bare minimums.

For ex., there's no requirement that our personal in-unit water-source heat pumps (HVAC) in our high rise be inspected annually by an outside vendor. But the PM finds us a vendor every year that gives a decent bulk rate if a bunch of us sign up for the service. The PM sends out a memo with contact info for the vendor. This benefits our HOA because it cuts down on the # of leaks & floods from these heat pumps.

There's no requirement to publicize social events, but it benefits the entire community if residents gather, get to know one another, etc. The more ppl. feel connected to other residents, the more likely they are to vote, to abide by HOA rules, to serve on committees, etc.

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