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NpB (Arizona)
Posts: 605
Posted:
Real world situation, details have been changed.

At Board meeting, Board discussed repurposing a section of common area. One owner suggested a shuffleboard court, another a community garden.

Two days later, an owner who was not present at meeting sends me an e-mail writing they heard an owner suggest a shuffleboard court. Owner opposes shuffleboard court and comments it's "low class geriatric." I respond to owner with non emotional reasons why I oppose shuffleboard. I made no reference to subjective adjectives. I then forward owner's e-mail along with my non emotional, logically based response to all other Board members, since I think they should be aware of owner comment.

How do you handle an unsolicited owner e-mail only sent to you that has very direct subjective language?
TimB4 (Tennessee)
Posts: 21,062
Posted:
Since it was perceived that a response was potentially speaking for the board, my response would have been:

Thank you for your concerns.
The Board has not made any decisions regarding this issue at this time.
Decisions are made by a majority vote of the Board.
I will forward your concerns to the rest of the board for their consideration.

I would then wait a couple of days to see if I get a response before forwarding the original and my reply to all board members.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
I am with Tim. Why was it up to just you to respond? This was a board issue to address. Should have one representative or email box to respond to such things. Which is that this is still under discussion and you will see it in the meeting notes next month/meeting,.

This reminds me of the ex-president I had to deal with. I sent him an email as we were at the time "friendly". Went to a meeting and had 2 angry owners meeting after a meeting. Seems he manipulated that email to made me look like had called on of them a "female dog". Which wasn't the case... It was a friend of theirs though... So I learned to be very careful about sharing email amongst each other. He was a board member. It was best the whole board saw the original email instead of him modifying it to fit his needs or wants. You have witness and record if you leave it alone.

Former HOA President
MichaelS56 (Minnesota)
Posts: 859
Posted:
The urge to answer this email is strong but the suggestions Tim recommended is the most effective.
ND (PA)
Posts: 792
Posted:
Are you a Board Member? Your post seems to indicate that you are but it's not blatantly obvious and I don't recall from other posts.

If you are a Board Member are then your emailed reply back to the Owner with your own thoughts (without Board agreement, and possibly perceived by Owner as speaking on behalf of the Board) is more problematic that whatever the Owner had to say.

You should/could have responded back in a couple ways:
1) Acknowledge receipt and give Owner the option for you to either forward that message to the Board or allow them to send another message that you would then forward.
1) Recommend that the Owner send their thoughts to the entire Board in whatever manner that is done in your HOA . . . maybe you have a generic Board email address that will reach all Board Members, maybe input is supposed to be sent to the Management Company.

If you are not a Board Member, then you are free to send whatever thoughts you have to the Board yourself, and suggest that the other Owner do the same. But it shouldn't be your purpose, need, or responsibility to forward someone else's thoughts to the Board unless that is what they asked you to do.
CathyA3 (Ohio)
Posts: 6,299
Posted:
How I handled user comments:

"Thank you for your comments. The board will notify the community when the topic will be discussed and voted on in open session."

Specifically, I did not debate/address/answer questions one-on-one with any member. A board member is just one person who does not have a controlling vote. No matter how many times you preface your statements with "I am one person and do not speak for the board", the listener will interpret things as "the board says...". And you're giving that person the opportunity to spread misinformation throughout the community. This does nobody any good.
NpB (Arizona)
Posts: 605
Posted:
Recommendations noted. I did make clear to owner that my opinions are solely mine and not the Board's as a whole.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By TimB4 on 10/25/2022 3:01 AM
Since it was perceived that a response was potentially speaking for the board, my response would have been:

Thank you for your concerns.
The Board has not made any decisions regarding this issue at this time.
Decisions are made by a majority vote of the Board.
I will forward your concerns to the rest of the board for their consideration.

I would then wait a couple of days to see if I get a response before forwarding the original and my reply to all board members.

Good advice.
KellyM3 (North Carolina)
Posts: 2,239
Posted:
Quote:
Posted By NpB on 10/24/2022 11:54 PM
Real world situation, details have been changed.

At Board meeting, Board discussed repurposing a section of common area. One owner suggested a shuffleboard court, another a community garden.

Two days later, an owner who was not present at meeting sends me an e-mail writing they heard an owner suggest a shuffleboard court. Owner opposes shuffleboard court and comments it's "low class geriatric." I respond to owner with non emotional reasons why I oppose shuffleboard. I made no reference to subjective adjectives. I then forward owner's e-mail along with my non emotional, logically based response to all other Board members, since I think they should be aware of owner comment.

How do you handle an unsolicited owner e-mail only sent to you that has very direct subjective language?

You exercised your judgement. Nothing wrong w/ forwarding feedback on a possible capital project and its perception to the dues payer.
KerryL1 (California)
Posts: 14,550
Posted:
I entirely agree with Tim's & Cathy's approaches. Imo, directors make a mistake if they get into one-on-one back & forth emails with Owners. They get misquoted. Other Owners are told, "Oh email Sid. He's nice," which leads to too may emails. Many owners mistakenly think that any director especially the president has the authority to make decisions. They do not. Board govern HOAs.
KerryL1 (California)
Posts: 14,550
Posted:
Sorry: Boards govern HOAs.
MaxB4
Posts: 3,513
Posted:
I completely agree with Kelly.
KerryL1 (California)
Posts: 14,550
Posted:
Oh, and I also agree with ND & MichaelS.
KerryL1 (California)
Posts: 14,550
Posted:
Caught my eye: the owner who emailed director NpB, the OP, used "very direct subjective language." What does that mean, NPb, and would it have made any difference to you if he'd used "objective language?"

Just curious.
NpB (Arizona)
Posts: 605
Posted:
Quote:
Posted By KerryL1 on 10/31/2022 6:50 PM
Caught my eye: the owner who emailed director NpB, the OP, used "very direct subjective language." What does that mean, NPb, and would it have made any difference to you if he'd used "objective language?"

Just curious.

The language would have made no difference if the overall message was the same.

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