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PatrickF2 (Arizona)
Posts: 6
Posted:
I'm on the board of a 36 home HOA, within a larger planned community of 10 other HOA's. My HOA was self-managed for the prior 34 years, but late last year we hired a management company to deal with the accounting and hopefully find honest, reliable lawn, pool and irrigation maintenance. We also had a few homeowners who were substantially behind in their monthly HOA fees (one was 19 months behind) which made it awkward to move ahead with legal issues for non-payment since we know them personally. An HOA management company let them deal with it. The HOA management company does take care of payments, but they are extremely slow in paying bills.

The previous boards didn't increase fees for years, not even to keep up with inflation. Needless to say an ageing community pool and old irrigation system require much maintenance and there simply isn't enough money to cover all needed repairs. We attempted to get a small monthly increase in the fees but the HOA management company we hired to help us has been dragging their feet in sending out the necessary letters and ballots to take a vote for the increase. I don't want to get too bogged down in details so that's the short version.

Most of the homeowners are retired or getting close to retirement. There are two former board members here, both old and in poor health. There are a few rentals with absentee landlords and a few younger families. The problem is, we are down to 3 board members, having just lost one who moved out of state. It's now myself and the board president, and a secretary who keeps minutes of meetings and sends out HOA emails. We are all volunteers, of course.

Prior board members made a gentlemen's agreement to serve 3 year terms. I signed nothing when I volunteered almost 2 years ago. The HOA management company has done very little to help us in terms of good vendors. We hired a landscape company that does the front yards and fixed irrigation. I've been taking care of the pool for the past year because the previous pool guy was unrealizable and unscrupulous. But the pool is in need of extensive and very expensive repairs.

We've asked for volunteers to serve on the board and got no takers. The current president is on his 4th year. I'm 68 and he's 65. I told him I'd stick with it till my 3 years is up, but not after that. He's getting burned out because of all the demands from a handful of angry homeowners and lack of money.

When I first jump in, I was very enthusiastic and spent many hours fixing broken sprinkler heads (to save money) and keeping the pool clean and in compliance (again, to save money). But after almost two years, the complaints and the ever-growing list of maintenance issues has become overwhelming. The president (and personal friend) is pretty burned out too. We are weighing our options now.

What happens if an entire volunteer HOA board resigns?
DavidG45 (Delaware)
Posts: 994
Posted:
I don’t know what would happen. But don’t quit - raise fees and hire people to do the work. If the PM isn’t doing the job fir ethem and find a better one.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Individual Directors/Officers may resign at any time.

Ideally, they inform the membership of their intent, ask for volunteers and appoint those willing to the soon vacant position prior to resigning.

If there are no volunteers, the boards last act should be to petition the court for receivership.

Receivership is not the best option as the receiver answers to the court and not the membership.
Assessments will increase to pay the court appointed receiver.
If your amenities need repair or if reserves are low, the receiver can ask the court for special assessments and increases in regular assessments (regardless of the procedure outlined in your governing documents).

The receivers goal is to run the Association until a full board can be elected.
Then, with the courts blessing, the receivership will end.

Another option, if there are no volunteers, is to see if the master association will take on the task.
WendyM5 (North Carolina)
Posts: 1,522
Posted:
many bylaws allow the board to raise the dues without any vote up to a certain percentage, like 7% a year. I would do that. Hire people to get the work done that is burning you out and then retire.

vis ta vie
CathyA3 (Ohio)
Posts: 6,299
Posted:
To add to others' excellent advice:

The length of a board term should be defined in your bylaws. I've never heard of any bylaws that left this open to "agreements" between board members.

I agree with Tim that receivership is a painful necessity for associations that can't elect directors. The good thing is that a few months of it is often enough to convince homeowners to volunteer. If the manager won't send out the necessary letters, then the board needs to do it. And if you do end up in receivership, hopefully the court-appointed receiver will be looking around for a more effective PM - the current one sounds like they've either taken on more clients than they can handle well, or they just don't care.

I hear you about the board being fed up: the burnout is real. As for dealing with demanding neighbors, my favorite trick was thanking them for their suggestions and then giving them the job of researching the idea and writing up a proposal for the board (including how to pay for it). You'd be amazed - or perhaps you wouldn't - at how many of these demands evaporated when the complainer actually had to do something to make it happen. And don't feel bad about doing this. You're not their unpaid servant - and if the person who wants something doesn't care enough about it to work for it, why should anyone else?

LisaB21 (Texas)
Posts: 97
Posted:
Check your governing documents. Most include the ability for an increase in assessments decided on by the Board, not a vote of membership. Usually there is a cap to the amount. Ours is 10% increase per year maximum. That is the type of decisions that a Board is elected to make. How can a Board create a budget for the coming year without being able to decide if there needs to be an increase in assessments? The Board also approves the budget, not the membership. At budget time, we review 3 scenarios, usually a 3% increase, a 6% increase, and no increase, and layout the budget for each, then the Board votes on which scenario to implement based on the needs of the community.
RogerJ1 (Texas)
Posts: 550
Posted:
It would depends on state laws, but the organization could face going into receivership. If it went before a judge, there is a possibility that a judge might rule rescind the resignation of the last person to resign, forcing that person to stay until a new board is formed.
PatrickF2 (Arizona)
Posts: 6
Posted:
Thanks for your reply.

I did some prior research and came across the receivership option just as you explained. I agree it is not the best option, keeping in mind that I am still a homeowner.

The pool is the biggest expense as it is 35 years old. Sadly, it sees very little use. About 6 homeowners visited the pool this summer. The county just shut it down because on the day they did a random inspection, the automatic chlorinator was not hooked up (but chlorine was at safe levels). It had broken and I hadn't installed the new one yet, but I had been checking chemistry daily and cleaning the pool. The inspector decided to "throw the book at us" and gigged us for other deficiencies that he'd overlooked in May which were cracks in cool deck and paint coming off surface of the pool. I have since put the new chlorinator in and it works fine. We have 1 year to correct these deficiencies before we lose our grandfather status and then will have to comply with current requirements which include much more expensive items like an ADA compliant chair lift. No automatic cleaners are allowed so it must be swept and skimmed manually, and the pump must run 24/7.

As for the master association, just yesterday I sent them an email asking specifically if they could take over our HOA and what that would entail. I'm waiting to hear back from them. Prior to living in this small HOA we lived in another HOA under the same master association within walking distance from our current house. Homeowners there are responsible for their own lawn maintenance and the HOA maintains common areas including two artificial lakes, a greenbelt and a park. The monthly assessment there was much lower.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Patrick

As Lisa said, it is typical that the BOD alone has some method to increase yearly assessments (dues). You need to read your docs closer and/or get some legal advice. Begin there.
PatrickF2 (Arizona)
Posts: 6
Posted:
Yes, we can do that, but we are so far behind that we need to ask for substantially more than the local CPI to catch up, and that's not including the massive inflation we've seen in the past 21 months. We have hired a new landscaper who also does irrigation repairs. That's the good news. The bad news is the many repairs they did this summer made a huge dent in our reserves.
PatrickF2 (Arizona)
Posts: 6
Posted:
"the burnout is real". Yes indeed. I spent 6 years in the army in the 70s and that experience makes one very leery of "volunteering" for anything. Now retired, I thought I'd give back a little to our small community. And I quickly discovered that no good deed goes unpunished. Fact is, there are 3 very vocal homeowners who make up almost all the complaints.
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By RogerJ1 on 09/27/2022 8:12 AM
It would depends on state laws, but the organization could face going into receivership. If it went before a judge, there is a possibility that a judge might rule rescind the resignation of the last person to resign, forcing that person to stay until a new board is formed.

We're in different states, but our attorney told us that board service is voluntary, not indentured servitude. :-) I'd be very surprised if a judge could do anything like that unless there were something in state law or the bylaws that stated that this could happen. I know plenty of people who would refuse to volunteer at all if something like that were on the books, and I'd be one of them. It's too open to abuse by entitled homeowners who already think a few of their neighbors owe them free professional services.

And of course all the board member would have to do is put the home in someone else's name, an LLC or a trust, and suddenly he's not an owner and thus ineligible for being on the board. That does have risks, though....
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By PatrickF2 on 09/27/2022 8:33 AM
"the burnout is real". Yes indeed. I spent 6 years in the army in the 70s and that experience makes one very leery of "volunteering" for anything. Now retired, I thought I'd give back a little to our small community. And I quickly discovered that no good deed goes unpunished. Fact is, there are 3 very vocal homeowners who make up almost all the complaints.

Our attorney refers to homeowners like this as "vocational dissidents". Every community has some, and they will wear you out. They thrive on conflict and controversy, and HOA boards are favorite targets. Social media was made for them, which is one reason why the attorney strongly discouraged their clients from having websites or social media pages where homeowners could post. (The major issue was liability resulting from these posts, in addition to the damage they can do to the community.)

There is a trick to dealing with these folks: you want your interactions with them to be brief, bland, and boring. Communicate in writing, just the facts, no arguing back and forth, no re-visiting past decisions just because they didn't like something. You need to control the interaction, not them. It can take a while, but if you stick to it and fail to give them the emotional payoff they're looking for, they'll ease up. But you do need to stick with it, because they won't change their emotional makeup even though they've settled down - you have to permanently adjust how you communicate with vocational dissidents.

I had a selection of scripts I used - because it's easy to go off message when you feel as though you're being attacked - and I kept all personal interactions cordial and short: "How are you, how about this crazy weather, oh is that the time gotta run."
PatrickF2 (Arizona)
Posts: 6
Posted:
Quote:
Posted By CathyA3 on 09/27/2022 9:15 AM
Posted By PatrickF2 on 09/27/2022 8:33 AM
"the burnout is real". Yes indeed. I spent 6 years in the army in the 70s and that experience makes one very leery of "volunteering" for anything. Now retired, I thought I'd give back a little to our small community. And I quickly discovered that no good deed goes unpunished. Fact is, there are 3 very vocal homeowners who make up almost all the complaints.


Our attorney refers to homeowners like this as "vocational dissidents". Every community has some, and they will wear you out. They thrive on conflict and controversy, and HOA boards are favorite targets. Social media was made for them, which is one reason why the attorney strongly discouraged their clients from having websites or social media pages where homeowners could post. (The major issue was liability resulting from these posts, in addition to the damage they can do to the community.)

There is a trick to dealing with these folks: you want your interactions with them to be brief, bland, and boring. Communicate in writing, just the facts, no arguing back and forth, no re-visiting past decisions just because they didn't like something. You need to control the interaction, not them. It can take a while, but if you stick to it and fail to give them the emotional payoff they're looking for, they'll ease up. But you do need to stick with it, because they won't change their emotional makeup even though they've settled down - you have to permanently adjust how you communicate with vocational dissidents.

I had a selection of scripts I used - because it's easy to go off message when you feel as though you're being attacked - and I kept all personal interactions cordial and short: "How are you, how about this crazy weather, oh is that the time gotta run."

I like "vocational dissidents". I'm keeping that one. I don't want to go too far off on a tangent, but the most vocal is the 46-year-old son of one homeowner. He is unemployed and had been hired to do a few maintenance items in the HOA that he failed to complete. This was prior to my joining the board. So the HOA added a bylaw saying we'd not hire HOA residents to do any maintenance work. I'd gotten to know him years before I joined the board over the occasional beer in his garage, where he used to do woodworking. After a few months I saw some serious character flaws in him and just stopped visiting with him. Then I joined the board and became the enemy. He sends late night alcohol fueled angry texts to the president on a regular basis, which he ignores. Last week I got my first one from him that I ignored, and then blocked him.
AugustinD
Posts: 1,027
Posted:
Quote:
Posted By PatrickF2 on 09/26/2022 6:39 PM
What happens if an entire volunteer HOA board resigns?
-- No authority will exist to pay the bills. The insurance bill being paid may be the most important. Vendors can sue the corporation (which does not simply dissolve). Whence a judge may, as part of the process, appoint a receiver. For discussion of receivership happening while a vendor is trying to collect a debt (in Arizona), see https://www.swlaw.com/assets/pdf/publications/2021/08/12/Receiverships%20Arizona.pdf

-- No statute, case law or covenant requires that directors arrange for receivership. Per the bylaws and state law, I think a board may lack the authority to petition a court for receivership.

-- An attorney will be essential to apply for receivership. If the Board thinks it can apply for receivership, it will pursue receivership using funds from owners. Does this HOA have the funds for this?

-- On the other hand, a non-director owner has every right to petition a court for receivership.

-- I think the best approach is to copy a few paragraphs from the net on what receivership means and how much it will cost owners. The board should prepare a letter that includes the latter paragraphs. The letter should state all directors will resign on such-and-such date, at which the risk of receivership becomes very high. Conclude with "all applicants for the board are welcome."

-- An anecdotal report from an Arizona HOA that went through receivership in the last few years, saying it was not that bad:

There was a community in Prescott that went thru court mandated receivership a couple of years ago. This is nothing that anyone wants to go thru voluntarily. In that particular case the board was forced to provide records to a homeowner that would have potentially subjected the board to criminal charges. Rather than do that the entire board resigned. Without a board the management company and the association attorney also resigned. The homeowner sued the association for contempt of court. No one in the community was willing to run for the board under these circumstances. Without a board the association essentially did not exist and all property sales in the community were stopped. The records of the community were dropped off in the old attorneys office and they refused to turn over any of the records requested, since they had to client to represent. The court case was long and i worked extensively to help the homeowners in this community. The association attorney even attempted to slander me and my organization in court and i filed a complaint with the Arizona Bar. (totally useless organization). The court appointed receiver was actually very helpful and brought the community back to a point where the homeowners were once again comfortable with running for the board.

During receivership all homeowner rights are suspended and the community is under the total and exclusive control of the receiver. He can do whatever he feels necessary to get the community back on their feet and the cost is all borne by the homeowners. Including all the court cost of the scum bag attorneys in that case.

In this case the outcome was good the cost is going to be the cost and no-one has any choice in the matter.

If you have an opportunity to avoid receivership that by all means do whatever you can to do that.


See https://hoatruth.com/2021/06/17/receivership/
PatrickF2 (Arizona)
Posts: 6
Posted:
Quote:
Posted By AugustinD on 09/27/2022 10:17 AM
Posted By PatrickF2 on 09/26/2022 6:39 PM
What happens if an entire volunteer HOA board resigns?
-- No authority will exist to pay the bills. The insurance bill being paid may be the most important. Vendors can sue the corporation (which does not simply dissolve). Whence a judge may, as part of the process, appoint a receiver. For discussion of receivership happening while a vendor is trying to collect a debt (in Arizona), see https://www.swlaw.com/assets/pdf/publications/2021/08/12/Receiverships%20Arizona.pdf

-- No statute, case law or covenant requires that directors arrange for receivership. Per the bylaws and state law, I think a board may lack the authority to petition a court for receivership.

-- An attorney will be essential to apply for receivership. If the Board thinks it can apply for receivership, it will pursue receivership using funds from owners. Does this HOA have the funds for this?

-- On the other hand, a non-director owner has every right to petition a court for receivership.

-- I think the best approach is to copy a few paragraphs from the net on what receivership means and how much it will cost owners. The board should prepare a letter that includes the latter paragraphs. The letter should state all directors will resign on such-and-such date, at which the risk of receivership becomes very high. Conclude with "all applicants for the board are welcome."

-- An anecdotal report from an Arizona HOA that went through receivership in the last few years, saying it was not that bad:

There was a community in Prescott that went thru court mandated receivership a couple of years ago. This is nothing that anyone wants to go thru voluntarily. In that particular case the board was forced to provide records to a homeowner that would have potentially subjected the board to criminal charges. Rather than do that the entire board resigned. Without a board the management company and the association attorney also resigned. The homeowner sued the association for contempt of court. No one in the community was willing to run for the board under these circumstances. Without a board the association essentially did not exist and all property sales in the community were stopped. The records of the community were dropped off in the old attorneys office and they refused to turn over any of the records requested, since they had to client to represent. The court case was long and i worked extensively to help the homeowners in this community. The association attorney even attempted to slander me and my organization in court and i filed a complaint with the Arizona Bar. (totally useless organization). The court appointed receiver was actually very helpful and brought the community back to a point where the homeowners were once again comfortable with running for the board.

During receivership all homeowner rights are suspended and the community is under the total and exclusive control of the receiver. He can do whatever he feels necessary to get the community back on their feet and the cost is all borne by the homeowners. Including all the court cost of the scum bag attorneys in that case.

In this case the outcome was good the cost is going to be the cost and no-one has any choice in the matter.

If you have an opportunity to avoid receivership that by all means do whatever you can to do that.


See https://hoatruth.com/2021/06/17/receivership/

Thanks for that. I'll keep it on hand as we try to recruit more board members.

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