Do well run HOAs get more complaints than poorly run ones?

Curiosity here....

Our Board was poorly run when I joined several years ago. Things were in disarray. I joined in October and we still hadn't figured out dues by the December meeting (fiscal year starts January 1), I think we got them figured out by the February meeting, 2 months late. Lots of good intentions but poor execution. Property manager was frustrated, says it was like "herding cats".

However, nobody dared complain about the board because they could easily see it was in disarray and in need of leadership, and no one wanted to get stuck being that person to turn it around.

Today, under my leadership, we're well run. We're on top of making decisions, have well run meetings, and are transparent and efficient. Now, we have a cadre of homeowners who gossip and complain about what we do. In part, because we're well organized, I think it makes us an easier target.

So I'm wondering - in your experience, do well run HOAs receive more complaints from homeowners than poorly run ones?

I think the fact that 100% of board members are sober during Board meetings that I conduct speaks for itself.

There is ALWAYS a "Bigger fish"... Which is all you are doing when you lead to succeed. If you don't have anyone nipping at your fins wanting to get into your school, then you left with a bunch of dead fish.

My HOA was a horror show with a con-artist for a President. Of which suspected using the HOA funds as personal. I took over and turned the HOA around. Spent 3 years basically on my own at times correcting and improving the HOA. Once I got the HOA in really good shape, here comes the crowd to take over. Made the job look "easy" for them to get the confidence to step up. Once that happened, it was time for me to leave. My fishy self had bigger lakes to spawn...

Hi Michael,

Well-run HOAs will not receive more complaints than a poorly operated HOA. Well-run HOAs are very quiet in what feedback it receives and very transparent in the community news and business it shares. Happy dues payers are largely quiet (WARNING: Apathetic owners are quiet as well).

I think this is about the 4th time that MichaelT has mentioned complainers. 1. Owners at a bus stop. 2. Working class owners. 3. Owners at a bar. 4. Owners at a bar with a new female director.

MichaelT's HOA is over 250 homes, I think. So how large is this "cadre," Michael? I'm guessing 10 or fewer. Still, do they seem to have a general gripe?

I feel like Shelia has a pretty good handle on them. And MichaelT has also mentioned a previous jerk of a board member.

Here's another way to think about pissing & moaning if widespread. It could be caused by "rising expectations." Things were bad. Then MichaelT/ board make steady and visible improvements. Things get better & better. Unfortunately, this can cause the beneficiaries of the improvements to want even more. What about x? What about Y? Not my theory, by the way.

I am personally convinced that MichaelT21 has a book of Silly questions he can ask on this site. We always seem to take the bait and try to give him advice. HE has changed his location and gets a fresh counter on his profile many times.

He reminds me of a guy who Can't watch Football games. When they Huddle up, he thinks they are talking about him. Paranoid

why does almost every thread have to have a bash the poster theme?

I've gotten a lot of great advice here from the threads that I have posted, and our community is in nicer shape and better run as a result. Thank you for your comments and others.

I'm 100% real.

Who controls this Facebook Account? If not operated by the BOD, then the BOD should demand a disclaimer be put on the account clarifying this. Also there have been court cases where the unauthorized account had a name so close to the association's name that it confused people and the court ordered the account name changed.

Oh it is worse that I mentioned. We have many Facebook groups and many bare the name of the association as part of the group name.

We started with 2 groups, one controlled by the BOD and another controlled by an owner to share happy thoughts(ya right). The page controlled by the owner DID NOT contain the name of the association.

Fast forward a bit and fights would ensue which many times resulted in a person getting banned/removed from the group. So, this banned person simply started their own group and soon the owners on the other pages joined this new page as well. I think we currently have 6 Facebook groups, it is a total nightmare.

In 2019 when there was a disputed vote on the management contract FB became out of control. Accusations flying everywhere. And recently 4 of the 7 officers in the association quit due to the constant negativity on FB.

I don't know if using the name is considered unauthrized use or not. Our association name isn't unique, there are other businesses in the USA with the same name.

Regards
John