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BillD16 (Texas)
Posts: 971
Posted:
My Board and I just received notice that our PMC has been sold to another PMC. We don't have any experience with the 'new' PMC, and it's not clear if our current PM is making the transition or not. Really, we don't know diddly.

I'm curious if any of y'all have experienced this situation? Any war stories / cautions / advice / good news?

BillD

HOA Board ex-President
Austin, Texas USA

“You can’t put too much water in a nuclear reactor”
KerryL1 (California)
Posts: 14,550
Posted:
No experience. First thing I'd do is review your contract with your old, or soon-to-be old PMC re: such an event.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
I agree with Kerry for once. Check your contract. It's not supposed to change until it's renegotiated/renewal period. It may be a good thing or a bad thing. Just need to make sure they understand what is current before changes are made.

Former HOA President
MarkR21 (North Carolina)
Posts: 710
Posted:
Start shopping around the chances this new company does a crap job are Not exactly reassuring
be prepared to transition to another company
and have your ducks in a row ASAP

better be prepared then sit around waiting to see what happens
TimB4 (Tennessee)
Posts: 21,059
Posted:
Ask for copies or actual records the current PM has, so they don't get lost.
KerryL1 (California)
Posts: 14,550
Posted:
Good point by Tim. We've seen posters here whose MC has not given them certain files, etc. This, too, should be in he existing contact.
BillH10 (Texas)
Posts: 1,217
Posted:
Bill

We had a partial change in the management company on January 1st. The master association and its MC split the blanket, we continued our relationship with the MC which had managed the master and our sub-association. While it is not 100% the same as what you will be challenged with, here are our observations based on our recent experience:

1. Find out as soon as possible what the plans are regarding migration to a new assessment billing system. If you have any inkling you will seek another MC, try to delay the billing system migration as long as possible to avoid putting the owners through a billing system change twice.

2. Go through your contract thoroughly to ensure you know what the terms and conditions are which apply to both sides. My initial reaction is I would try to put off any functional migrations, including financial reporting, until the present contract expires.

3. We have found the master association support functions are only now coming on line and are at 50%-75% of what they should be. Compliance reviews are non-existent. Accessing the correct person in the MC is difficult as the new MC did not engage adequate staff. The Architectural Change/Review process is struggling to keep up with the volumes. Managers are covering multiple functions, not effectively. My point is, plan for several months of 'transition blues'.

4. If something else comes to mind, I'll post it.
BillD16 (Texas)
Posts: 971
Posted:
Thank you, everyone! (And: please keep it coming).

While we did not foresee this, this might be a good thing for our neighborhood. I did a bit of research, and the new PMC uses substantially the same software that we’ve been using for ACC and Violations and payments. Plus they offer some kind of problem ticket tracking system. We’d been discussing moving to a new PMC anyhow. While I know nothing about the new PMC (and I don’t want to get too optimistic{1}), they would appear to meet the minimal standards we’d be looking for.

Our Board hasn’t had a chance to discuss the situation, but as per y’all’s suggestions, we need to re-read our contract. Additionally, we’re going to set up a meeting as soon as possible with a rep from the new PMC.

Thank you!

BillD

{1} A politician dies and ends up standing in front of the pearly gates. Saint Peter looks at him for a second, flicks through his book, and finds his name.

"So, you're a politician..."

"Well, yes, is that a problem?"

"Oh no, no problem. But we've recently adopted a new system for people in your line of work, and unfortunately you will have to spend a day in Hell. After that however, you're free to choose where you want to spend eternity!"

"Wait, I have to spend a day in Hell?!" says the politician. "Those are the rules," replies St Peter, clicks his fingers, and WOOMPH, the guy disappears. He awakes, curled up with his hands over his eyes, knowing he's in Hell. Cautiously, he listens for the screams, sniffs the air for brimstone, and finds... Nothing. Just the smell of, is that fabric softener? And cut grass, this can't be right?

"Open your eyes!" says a voice. "C'mon, wakey wakey, we've only got 24 hours!" Nervously, he uncovers his eyes, looks around, and sees he's in a hotel room. A nice one too. Wait, this is a penthouse suite... And there's a smiling man in a suit, holding a martini. "Who are you??" The politician asks.

"Well, I'm Satan!" says the man, handing him the drink and helping him to his feet. "Welcome to Hell!"

"Wait, this is Hell? But... Where's all the pain and suffering?" he asks.

Satan throws him a wink. "Oh, we've been a bit misrepresented over the years, it's a long story. Anyway, this is your room! The minibar is of course free, as is the room service, there's extra towels next to the hot-tub, and if you need anything, just call reception. But enough of this! It's a beautiful day, and if you'd care to look outside..."

Slightly stunned by the opulent surroundings, the man wanders over to the floor-to-ceiling windows through which the sun is glowing, looks far down, and sees a group of people cheering and waving at him from a golf course.

"It's one of 5 pro-level courses on site, and there's another 6 just a few minutes drive out past the beach and harbour!" says Satan, answering his unasked question.

So they head down in the lift, walk out through the glittering lobby where everyone waves and welcomes the man, as Satan signs autographs and cheerily talks shop with the laughing staff. And as he walks out, he sees the group on the golf course are made up of every one of his old friends, people he's admired for years but never met or worked with, and people whose work he's admired but died long before his career started. And out of the middle of this group walks his wife, with a massive smile and the body she had when she was 20, who throws her arms around him and plants a delicate kiss on his cheek. Everyone cheers and applauds, and as they slap him on the back and trade jokes, his worst enemy arrives, as a 2 foot tall goblin-esque caddy. He spends the day in the bright sunshine on the course, having the time of his life laughing at jokes and carrying important discussions, putting the world to rights with his friends while holding his delighted wife next to him as she gazes lovingly at him.

Later, they return to the hotel for dinner and have an enormous meal, perfectly cooked. As everyone is falling about laughing and flinging bread sticks at each other, his wife whispers in his ear... And they return to their penthouse suite, and spend the rest of the night making love like they did on their honeymoon. After hours of passion, the man falls deep into the 100% Egyptian cotton pillows, and falls into a deep and happy sleep... and is woken up by St Peter.

"So, that was Hell. Wasn't what you were expecting, I bet?" "No sir!" says the man. "So then," says St Peter. "You can make your choice. It's Hell, which you saw, or Heaven, which has choral singing, talking to God, white robes, and so on."

"Well... I know this sounds strange, but on balance, I think I'd prefer Hell," says the politician. "Not a problem, we totally understand! Enjoy!" says St Peter, and clicks his fingers again.

The man wakes up in total darkness, the stench of ammonia filling the air and distant screams the only noise. As he adjusts, he can see the only light is from belches of flame far away, illuminating the ragged remains of people being tortured or burning in a sulphurous ocean. A sudden bolt of lightning reveals Satan next to him, wearing the same suit as before and grinning, holding a soldering iron in one hand and a coil of razor-wire in the other. "What's this??" He cries. "Where's the hotel?? Where's my wife??? Where's the minibar, the golf-courses, the pool, the restaurant, the free drinks and the sunshine???"

"Ah", says Satan. "You see, yesterday, we were campaigning. But today, you voted."

HOA Board ex-President
Austin, Texas USA

“You can’t put too much water in a nuclear reactor”
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Bill

The same is happening right now with our HOA. The new company is larger and our main contact is going to work for the new CAM. My main concern is getting our owners (112) to "understand/switch" over when it comes to paying dues. At least they use the same bank as before so this will help.

I am looking forward to new company having more defined procedures and policies. We shall see.
KellyM3 (North Carolina)
Posts: 2,239
Posted:
Quote:
Posted By TimB4 on 07/25/2022 3:56 PM
Ask for copies or actual records the current PM has, so they don't get lost.

I agree with Tim on this. Also, don't assume the worst in the buy-out but absolutely be on guard to make a change. Our terrific groundskeeping company was bought out by a larger, more corporate and "more efficient" company. It's a failure.

On Guard!

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