RoseM9 (Texas)
Posts: 22
Posts: 22
Posted:
Hello All,
In late 2021, we began managing a townhouse community with full-time maintenance workers.
This is a first for me, and I'm curious how other managers interact and assist maintenance.
We have a shared document work order spreadsheet in Google Docs. Management received work orders from homeowners, or during property visits, and uploads to the spreadsheet.
The crew is also responsible for routine maintenance of gutter cleaning, soffit repair, etc., which used to be on a set schedule of 1-2 buildings per month for several years until about 2017. They also manage many irrigation repairs.
Do you allow maintenance some autonomy and trust that their work is complete when they say it is? Do you inspect most, or all, work on a weekly or monthly basis?
Thank you
In late 2021, we began managing a townhouse community with full-time maintenance workers.
This is a first for me, and I'm curious how other managers interact and assist maintenance.
We have a shared document work order spreadsheet in Google Docs. Management received work orders from homeowners, or during property visits, and uploads to the spreadsheet.
The crew is also responsible for routine maintenance of gutter cleaning, soffit repair, etc., which used to be on a set schedule of 1-2 buildings per month for several years until about 2017. They also manage many irrigation repairs.
Do you allow maintenance some autonomy and trust that their work is complete when they say it is? Do you inspect most, or all, work on a weekly or monthly basis?
Thank you