LoriM15 (Florida)
Posts: 1,009
Posts: 1,009
Posted:
I'm looking for advice on how to deal with a problem homeowner before I decide to take the "nuclear" option and either ban him from the clubhouse or have the attorney write him a letter.
This homeowner lives seasonally in our community. We thought he'd be gone by now so we let some of his behavior slide, but apparently he has decided to stay longer this year. He is a daily lap swimmer and then uses the locker room facilities every single day and treats them like it's his personal bathroom. He complains about every little thing that he does not like - including repeatedly removing a plant from the men's bathroom and finally leaving it in the hall with a note saying "plants don't belong in men's rooms".
Anyway, the big issue is that the main swimming pool, where he would have normally swum laps, has been closed since January. It needed to be resurfaced but the vendor was delaying (like every other vendor in our area) and the state Department of Health shut it down. Work began on the pool and was completed, but after the pool was reopened in March we discovered that the new plaster surface was defective and the whole thing has to be redone. Rather than sue the vendor, we have worked out a deal to have the pool surface taken down to the original gunnite and then replastered at their expense with the association only paying for the additional labor for the surface removal. However, becasue the vendor and his sub are not making any money on this they taking their time to finish the project. We are just about to get our attorney involved.
This homeowner is livid that he can't swim laps in that pool. We have another, slightly smaller pool with full locker room facilities and he has been using that. But he is so angry that the main pool is closed that he came to the last board meeting with a bag of tiles and plaster from the failed surface and tried to throw it at the board. He is constantly "supervising" the work site - which is posted as closed. He talks to the workmen and the inspectors. Yesterday was the last straw. He talked to a board member, then didn't like that answer so he called the PM company emergency line during business hours saying that he did not want to talk to the PM or the admin, but only wanted to talk to a regional manager. Then he called the regional manager directl and berated her. We have all been very transparent about the issue with communication going out by email and at the board meetings. There is no secret agenda.
I understand he is frustrated. He told the board we ruined his season this year. Is it worth it for me to call him and give him rules such as he can't go on the pool deck, can't speak to any workers, and can only call me for updates?
This homeowner lives seasonally in our community. We thought he'd be gone by now so we let some of his behavior slide, but apparently he has decided to stay longer this year. He is a daily lap swimmer and then uses the locker room facilities every single day and treats them like it's his personal bathroom. He complains about every little thing that he does not like - including repeatedly removing a plant from the men's bathroom and finally leaving it in the hall with a note saying "plants don't belong in men's rooms".
Anyway, the big issue is that the main swimming pool, where he would have normally swum laps, has been closed since January. It needed to be resurfaced but the vendor was delaying (like every other vendor in our area) and the state Department of Health shut it down. Work began on the pool and was completed, but after the pool was reopened in March we discovered that the new plaster surface was defective and the whole thing has to be redone. Rather than sue the vendor, we have worked out a deal to have the pool surface taken down to the original gunnite and then replastered at their expense with the association only paying for the additional labor for the surface removal. However, becasue the vendor and his sub are not making any money on this they taking their time to finish the project. We are just about to get our attorney involved.
This homeowner is livid that he can't swim laps in that pool. We have another, slightly smaller pool with full locker room facilities and he has been using that. But he is so angry that the main pool is closed that he came to the last board meeting with a bag of tiles and plaster from the failed surface and tried to throw it at the board. He is constantly "supervising" the work site - which is posted as closed. He talks to the workmen and the inspectors. Yesterday was the last straw. He talked to a board member, then didn't like that answer so he called the PM company emergency line during business hours saying that he did not want to talk to the PM or the admin, but only wanted to talk to a regional manager. Then he called the regional manager directl and berated her. We have all been very transparent about the issue with communication going out by email and at the board meetings. There is no secret agenda.
I understand he is frustrated. He told the board we ruined his season this year. Is it worth it for me to call him and give him rules such as he can't go on the pool deck, can't speak to any workers, and can only call me for updates?