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MeM2
Posts: 2
Posted:
I just got a letter saying our Association's Management Company will:

1. Be charging a fee for each check we send them

2. Be offering FREE ACH Payments if we sign up for that

Is there any other way to send them money?

Is this actually a legit thing for them to do?

MaxB4
Posts: 3,513
Posted:
As a management company owner, I highly encourage owners to use ACH, but under no circumstance would I ever charge for handling a check. That is an internal charge by a management company. I know that banks don't charge for checks, especially if they use a lockbox system.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Why don't you ask the MC if there are other options? ACH is a good system for you and your credit. I've had people get a bank account just to set up automatic payments from it. They just put the HOA dues for the whole year and let it pull it.

I had a bank that charged for seeing a "live" teller. So some banks can have some requirements your MC may be using. That maybe the reason for the ACH change.

Former HOA President
MeM2
Posts: 2
Posted:
The MC is very difficult to deal with so I wanted as best of an understanding about it before crossing that bridge.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
They manage the money and take in your payments. So you have to deal with the MC. You can ask your HOA board about changing MC's. The MC is paid by the HOA to handle the financials.

Former HOA President
SheliaH (Indiana)
Posts: 6,964
Posted:
They may be doing this to cover returned checks, although it makes more sense to sanction whoever wrote it.

I've always been nervous about automatic payments (paying bills is something I never forget anyway), but usually you can pick the day of the withdrawal, if that's what you're worried about. I set up a online payment account with my bank and the money gets there within 24 hours, so ask your bank if that's an option.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
PatJ1 (North Carolina)
Posts: 568
Posted:
There may be a state statute addressing this requirement. I do know that in NC an employer can require employee's use direct deposit or a direct debit card to receive payroll checks. There are still people without checking accounts.

Personally I use automatic ACH's for everything except my HOA dues. I pay those thru my bank's BillPay which is probably classified as a check. The reason I do it this way is I can still control the payment and I overpay a little each month. I can log-in and change it to become effective with no more 24 hours notice.

Our MC offers ACH for our dues. You have to fill out a form and send it to them. It can take over 30 days to activate it. If you want to cancel it, or you change accounts, they require a mailed in reguest received 3 days before the ACH pull date. It usually takes them 5-7 days to respond to an email. I don't trust that the request will actually be received, USPS mail, or that it will be opened and addressed in a timely manner. Our only other choice are credit cards payments, that you can control, but they charge a 3% fee for processing.

Would be nice if banks made ACH's available for personal checking accounts. I can send a 3 day ACH from our work account for $1.00.

CathyA3 (Ohio)
Posts: 6,299
Posted:
I think a check handling fee is not that unusual. You're paying for the equipment and personnel needed to shuffle bits of paper around, as well as printing costs to create the coupon books that are sent to homeowners. Banks will charge for this service. The HOA is simply passing the cost to the homeowners, which they have to do.

In addition to ACH, it's possible that the HOA could also accept use of your personal bank's automated bill payment service. Many people prefer the latter since it's a "push" transaction (the payer initiates the payment) vs. ACH's "pull" transaction (the recipient initiates the transaction). Using your bank's bill payment system may depend on the receiving (HOA's) bank requirements, though - but it's definitely worth asking about, you won't be the only one in your community who wants this.

Some area PM companies also accept credit card payments as well, but there will be a service charge for that as well.
SheliaH (Indiana)
Posts: 6,964
Posted:
Quote:
Posted By PatJ1 on 03/16/2022 5:09 AM

Our MC offers ACH for our dues. You have to fill out a form and send it to them. It can take over 30 days to activate it. If you want to cancel it, or you change accounts, they require a mailed in reguest received 3 days before the ACH pull date. It usually takes them 5-7 days to respond to an email. I don't trust that the request will actually be received, USPS mail, or that it will be opened and addressed in a timely manner. Our only other choice are credit cards payments, that you can control, but they charge a 3% fee for processing.




Our property manager is similar, which is why I figured it would be easier if I set something up through my bank (more control that way). As it happens, my bank has figured out a way to send money from several accountholders to the same creditor in one shot. To wit - our property manager is part of a national company (you've probably heard of them) and have several communities in this area, including mine. When I set up the online payment, all I really had to give them was my account number with my community, so when the bank sends its massive electronic check or whatever it is, the account number is listed with the customer so it's credited where it's supposed to.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
MarshallT (New York)
Posts: 414
Posted:
While it is a pain, the MC can charge a fee for processing checks. You can ask them if there are any other options available, and if all else fails, connect with the board.

The association is paying the MC, so if the issue is big enough the board could speak with the company, or even look at hiring a new company.
AugustinD
Posts: 3,698
Posted:
Quote:
Posted By MarshallT on 03/16/2022 6:02 AM
While it is a pain, the MC can charge a fee for processing checks.
The owner has a contract (meaning the covenants) with the HOA. (The MC is an agent of the HOA. "Agent" has legal meaning.)

The owner does not have a contract with the MC.

Whether the HOA can charge a fee for processing checks depends on what the Bylaws and CCRs and state law say.

My HOA/COA is the one entity I would never trust with ACH. I would never give my bank account information to unregulated, often low-educated, sometimes low-experienced, HOA/COA managers.
AugustinD
Posts: 3,698
Posted:
Quote:
Posted By AugustinD on 03/16/2022 6:19 AM

My HOA/COA is the one entity I would never trust with ACH. I would never give my bank account information to unregulated, often low-educated, sometimes low-experienced, HOA/COA managers.
Dumb-ass post-o by me. Checks have one's bank account number printed on them.

I meant: I would never give the HOA/COA the legal authority to take money out of my bank account.
PatJ1 (North Carolina)
Posts: 568
Posted:
Quote:
Posted By AugustinD on 03/16/2022 6:19 AM
Posted By MarshallT on 03/16/2022 6:02 AM
While it is a pain, the MC can charge a fee for processing checks.
The owner has a contract (meaning the covenants) with the HOA. (The MC is an agent of the HOA. "Agent" has legal meaning.)

The owner does not have a contract with the MC.

Whether the HOA can charge a fee for processing checks depends on what the Bylaws and CCRs and state law say.

My HOA/COA is the one entity I would never trust with ACH. I would never give my bank account information to unregulated, often low-educated, sometimes low-experienced, HOA/COA managers.

YES! Spot on!

Augustin. It's many times not the managers who receive it, but those processing the mail to those entering the data. What security safeguards do they have in place on those employees.

No thank you. I'll "push" my payment rather then have them "pull" it.
AugustinD
Posts: 3,698
Posted:
PatJ1, yes, I saw your statement, "Personally I use automatic ACH's for everything except my HOA dues" and instantly thought, "great minds think alike."

I have quite the horrifying update on problems with ID theft from a volunteer gig I have, working with a great deal of private data of clients. If anyone is interested, ask and I will post more.

Stupid android phones?
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By AugustinD on 03/16/2022 6:38 AM
PatJ1, yes, I saw your statement, "Personally I use automatic ACH's for everything except my HOA dues" and instantly thought, "great minds think alike."

I have quite the horrifying update on problems with ID theft from a volunteer gig I have, working with a great deal of private data of clients. If anyone is interested, ask and I will post more.

Stupid android phones?

I'd be interested in the ID theft story. I'm kinda surprised that we don't hear more about it related to HOAs/COAs - and I can see an irate homeowner threatening to sue the HOA if their data was stolen by someone affiliated with the HOA. (In a past thread dealing with tech issues, some posters thought my comments about data security were overkill.)
MelissaP1 (Alabama)
Posts: 13,836
Posted:
HOA should not have anyone's social security numbers. If they do then that is on you if provided. It is not required. That part of identification should not be in play. The HOA should have your name, address, and the bank/MC your banking numbers.

If there was a security breach it should only involve basically what is public information anyways. Bank account maybe the only thing on fraud possibilities.

You can always file a fraud alert on your credit. I do this routinely. You get 1 free credit report a year. Filing a fraud alert is free and can last 90 days or more. Does not effect credit score. Do not have to pay for credit monitoring.

All it does is force whomever is looking up your credit to have to call you to confirm it was you. Otherwise they can not process the request.

So to be scared to give your information to a MC or who manages the collections is about all the risk there is. If you write a check it is even more open than setting up auto pay

Former HOA President
PatJ1 (North Carolina)
Posts: 568
Posted:
Quote:
Posted By MelissaP1 on 03/16/2022 7:28 AM
HOA should not have anyone's social security numbers. If they do then that is on you if provided. It is not required. That part of identification should not be in play. The HOA should have your name, address, and the bank/MC your banking numbers.

If there was a security breach it should only involve basically what is public information anyways. Bank account maybe the only thing on fraud possibilities.

You can always file a fraud alert on your credit. I do this routinely. You get 1 free credit report a year. Filing a fraud alert is free and can last 90 days or more. Does not effect credit score. Do not have to pay for credit monitoring.

All it does is force whomever is looking up your credit to have to call you to confirm it was you. Otherwise they can not process the request.

So to be scared to give your information to a MC or who manages the collections is about all the risk there is. If you write a check it is even more open than setting up auto pay

I would much prefer my check received at a bank's lockbox than at my MC's office. Also, most banks that issue bill payments by check do not show account holder info., but rather a bank's account that the funds are placed in and then drawn out.

Paying with cash is the safest way providing you collect receipts to prove you paid if asked. Many places are no longer allowing cash payments including my doggie day care.

When I want protection, I pay by credit card, not debit card. At least if there's a fraudulent charge and I have to close the account, I'm not left with no way to get to my operating funds and ready cash.

There should not be only one way to pay, pulled ACH.

MaxB4
Posts: 3,513
Posted:
Quote:
Posted By AugustinD on 03/16/2022 6:19 AM
Posted By MarshallT on 03/16/2022 6:02 AM
I would never give my bank account information to unregulated, often low-educated, sometimes low-experienced, HOA/COA managers.

I feel the same with anyone in the legal profession.
MaxB4
Posts: 3,513
Posted:
Quote:
Posted By AugustinD on 03/16/2022 6:19 AM
Posted By MarshallT on 03/16/2022 6:02 AM
While it is a pain, the MC can charge a fee for processing checks.
The owner has a contract (meaning the covenants) with the HOA. (The MC is an agent of the HOA. "Agent" has legal meaning.)

The owner does not have a contract with the MC.

Whether the HOA can charge a fee for processing checks depends on what the Bylaws and CCRs and state law say.

My HOA/COA is the one entity I would never trust with ACH. I would never give my bank account information to unregulated, often low-educated, sometimes low-experienced, HOA/COA managers.

IF you send them a check, you have in fact given them everything needed to process a ACH!
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By MaxB4 on 03/16/2022 8:29 AM
... snip ...

IF you send them a check, you have in fact given them everything needed to process a ACH!

Everything except your written consent. :-)

Handing them a check is a "push" transaction, same as automated bill payment. ACH initiated by the HOA is a "pull" transaction - if you don't agree to it, it amounts to theft.

Some interesting info about ACH: https://legalbeagle.com/7575554-ach-dispute-laws.html
MaxB4
Posts: 3,513
Posted:
Quote:
Posted By CathyA3 on 03/16/2022 8:41 AM
Posted By MaxB4 on 03/16/2022 8:29 AM
... snip ...

IF you send them a check, you have in fact given them everything needed to process a ACH!


Everything except your written consent. :-)

Handing them a check is a "push" transaction, same as automated bill payment. ACH initiated by the HOA is a "pull" transaction - if you don't agree to it, it amounts to theft.

Some interesting info about ACH: https://legalbeagle.com/7575554-ach-dispute-laws.html

And when was the last you recall that a person(s) ASKED permission to hack into a financial institution computer to steal your "secured" data? I just picked up a new community, over 55, and they requested ACH. 90% of the owners use ACH. We personally handle only 40 checks per month, all from escrow companies. Half are HOA payments paid through escrow and the other half is our transfer fees.
Our banking institution has never charged for lockbox service, ACH service or check service, so we don't charge. The only fee will be if a owner pays with a credit card and that is steep, IMO. Many venues now are going cashless, and that will open another can of worms.
SheliaH (Indiana)
Posts: 6,964
Posted:
Quote:
Posted By MaxB4 on 03/16/2022 9:00 AM
Posted By CathyA3 on 03/16/2022 8:41 AM
Posted By MaxB4 on 03/16/2022 8:29 AM
... snip ...

Our banking institution has never charged for lockbox service, ACH service or check service, so we don't charge. The only fee will be if a owner pays with a credit card and that is steep, IMO. Many venues now are going cashless, and that will open another can of worms.



Yup. There are still people who are leery of all the cashless options out there, so it's important to know what they are and how to protect yourself. I've used applications like Zelle without a problem, but I still don't want to put my bank's app on my phone.

It seems to me the OP may want to bone up on the subject to see what would work best in his/her situation. Start with reviewing this article and then talk to your bank to pick what works best for you: https://www.thebalance.com/pros-and-cons-of-moving-to-a-cashless-society-4160702

Ultimately, using some applications like this could help the association save money and get the funds they need in real time, and perhaps that can go towards keeping costs under control (thus keeping assessment increases at a decent level, whatever that means to you.).

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
AugustinD
Posts: 3,698
Posted:
ID theft report, anecdotal but sound data from the IRS:

Nationwide volunteers staff VITA sites helping lower income folks file their tax returns at no charge. The VITA sites e-file the returns en masse the evening after the work day. In the last several weeks, the IRS online system has rejected what feels to me like a record high percentage of returns, because the taxpayer did not submit the required IRS-issued personal identification number (PIN). The PIN has to be input to the online software used to prepare the taxpayer's return.

The IRS snail mails these PINs out in December. The IRS knows in advance of identity theft situations before many taxpayers themselves know of it.

Time and again, VITA volunteers are phoning taxpayers whose return the IRS rejected, and instructing the taxpayer to go to a certain IRS web site and get a new PIN, or they need to look for the snail mailed letter the IRS sent in December. God help the folks who are not internet or android phone literate (of whom there are many who come to the VITA sites).
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By AugustinD on 03/16/2022 4:08 PM
ID theft report, anecdotal but sound data from the IRS:

Nationwide volunteers staff VITA sites helping lower income folks file their tax returns at no charge. The VITA sites e-file the returns en masse the evening after the work day. In the last several weeks, the IRS online system has rejected what feels to me like a record high percentage of returns, because the taxpayer did not submit the required IRS-issued personal identification number (PIN). The PIN has to be input to the online software used to prepare the taxpayer's return.

The IRS snail mails these PINs out in December. The IRS knows in advance of identity theft situations before many taxpayers themselves know of it.

Time and again, VITA volunteers are phoning taxpayers whose return the IRS rejected, and instructing the taxpayer to go to a certain IRS web site and get a new PIN, or they need to look for the snail mailed letter the IRS sent in December. God help the folks who are not internet or android phone literate (of whom there are many who come to the VITA sites).

That's not good.

FWIW, I didn't received anything from the IRS in December. But I've filed electronically for years, and I've been with an identity monitoring service ever since my data got stolen during the Equifax breach, so I don't know why the IRS would send me anything new. I'd probably know about my identity being stolen before the IRS would.

Also, in my humble but educated opinion, snail mail is asking for trouble. Many people do not have locking mailboxes, and thieves know to hit these mailboxes to steal personal info. Also... December??? When the USPS, who'd already warned us about slow mail, was clogged up with holiday mail on top of everything else??? This seems like a plan for failure.

Agree about the difficulty of trying to conduct business without the internet (which has created its own set of problems). Ask me about my adventures trying to pay cash for a new car...
AugustinD
Posts: 3,698
Posted:
Quote:
Posted By CathyA3 on 03/17/2022 4:51 AM
Ask me about my adventures trying to pay cash for a new car...
What happened?
CathyA3 (Ohio)
Posts: 6,299
Posted:
Quote:
Posted By AugustinD on 03/17/2022 5:32 AM
Posted By CathyA3 on 03/17/2022 4:51 AM
Ask me about my adventures trying to pay cash for a new car...
What happened?

Nothing bad, just several hours of effort and much running around. I ended up having to unlock my credit records, because who knows why - which required to trip back home to get on the computer and then call Equifax. Then back to the dealership, who decided they wouldn't take a personal check higher than a certain amount, so the rest had to go onto a credit card. And this was a reputable dealership that I'd done business with for years. Heaven help the person who walks in off the street... :-)

Possibly I was not as prepared as I should have been. On the other hand, I'd financed my previous car and it was less hassle to do that. I expect cash purchases to be "easier", but this appears not to be the case.

Oh well, it's a great car, and since I drive cars for years it will probably be my last one.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
I just went through a similar experience Cathy! Sold a house and bought a car with some of the money. Wanted to pay cash so no car payments. Have bought several cars from this Dealership. I am like their top buyer. First time paying cash. It did not go as simple as writing a check. Had to still give them social and they had to verify funds etc. Negotiated an end price but not exactly sticker.

Car lots are desperate for inventory now. Matter of fact was negotiating a sale while the truck had not unloaded! Two of us were! Ended up waiting another week as selection was limited.

Found out that Dealerships get kick backs from lenders. They make more money from loans than straight cash. So that had to factor in.

Did get a car and traded in my truck. The gas mileage is nearly twice the truck. The car hope will pay off just in gas savings.

Anyone buying a vehicle right now it is a struggle. Even if can pay cash for one.

Former HOA President
BenA2 (Texas)
Posts: 1,273
Posted:
The management company should not do anything without board approval. They work for the Association. As long as the board approved it, I don't think there is anything improper. We charge a fee to pay by credit card because it costs us to accept them. There is a cost to accepting checks also, because someone has to deposit them. Charging for receiving paper checks may be unusual but as more and more people prefer electronic payments I think more organizations will discourage their use.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By MeM2 on 03/15/2022 8:25 PM
I just got a letter saying our Association's Management Company will:

1. Be charging a fee for each check we send them

2. Be offering FREE ACH Payments if we sign up for that

Is there any other way to send them money?

Is this actually a legit thing for them to do?


Yes they can do it. Not like they are saying we will no longer accept checks.
MaxB4
Posts: 3,513
Posted:
Quote:
Posted By CathyA3 on 03/17/2022 5:58 AM
Posted By AugustinD on 03/17/2022 5:32 AM
Posted By CathyA3 on 03/17/2022 4:51 AM
Ask me about my adventures trying to pay cash for a new car...
What happened?


Nothing bad, just several hours of effort and much running around. I ended up having to unlock my credit records, because who knows why - which required to trip back home to get on the computer and then call Equifax. Then back to the dealership, who decided they wouldn't take a personal check higher than a certain amount, so the rest had to go onto a credit card. And this was a reputable dealership that I'd done business with for years. Heaven help the person who walks in off the street... :-)

Possibly I was not as prepared as I should have been. On the other hand, I'd financed my previous car and it was less hassle to do that. I expect cash purchases to be "easier", but this appears not to be the case.

Oh well, it's a great car, and since I drive cars for years it will probably be my last one.

It's called the Patriot Act.

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