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HenryS7 (Pennsylvania)
Posts: 336
Posted:
We had two cluster mailboxes stolen (whole box, ripped out of the concrete) in our community and one cluster mailbox opened with a crowbar and all mail stolen in the last week. The boxes are owned by the HOA.

While there isn't much we can do about theft, wanted to see if mailbox construction has changed in the last 16 years? We will need to replace all of the boxes in our community in the next 2-3 years and I am thinking about launching that now. If higher security boxes are available today and better than in the past, we'd get a lot of community support for making the replacements.

I suppose I could look into it more, but wondering if someone here has looked into it and can share their knowledge.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Contact the postal department. They can help you with many of these details and should. There are regulations involved. Plus they have their own postal police. So contact your locAl postal inspector. It is a federal thing not local.

Former HOA President
LetA (Nevada)
Posts: 2,679
Posted:
Aside from reporting with the postal inspector, make your cluster boxes less appealing and harder to steal by better securing the boxes to the concrete slab. You can always look into installing a utility pole mounted surveillance camera. They can be tapped into poles electric. are wifi and operate on cell service.
AugustinD
Posts: 3,698
Posted:
Theft of mail is a felony. At a minimum, your HOA should report the damage to the HOA owned mailboxes to the police, to help others who had their mail stolen.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Not a police issue. It is the USPS one. They have their own police squad. It is handled federal level. Had this happen before but not damaged mailboxes. Just stolen. Had to go through the postal system and not local police fully. The police handle the vandalism but not the mail part.

Former HOA President
TimB4 (Tennessee)
Posts: 21,062
Posted:
WOW!

I honestly thought mail theft was a thing of the past (as cyber crime is easier, per news reports).

I agree, contact postal service.
I would also contact the police (as they should also be aware it is happening).

I suspect that almost any locked door can be opened with a crowbar.

Suggest doing an internet search for high security cluster mailboxes and see what you like.
LetA (Nevada)
Posts: 2,679
Posted:
Quote:
Posted By TimB4 on 01/21/2022 5:19 PM
WOW!

I honestly thought mail theft was a thing of the past (as cyber crime is easier, per news reports).

I agree, contact postal service.
I would also contact the police (as they should also be aware it is happening).

I suspect that almost any locked door can be opened with a crowbar.

Suggest doing an internet search for high security cluster mailboxes and see what you like.

It will get worse when election time approaches for those that have mail-in ballots sent to them. I honestly don't know anything of real value that is sent through the mail anymore.
PatJ1 (North Carolina)
Posts: 568
Posted:
If they want it, they will take it. Including dragging off bank ATM machines.

While HOA needs to protect the community elements they are responsible for, things like this can not be prevented. When they do happen they are a "shock" expense/event.

Involve the local police and the P.O. federally. The mailboxes will need to be replaced, which is an unfortunate HOA expense. Carefully weight the costs, maintenance, and continued support of a full time security system to protect mailboxes. That security could cost the HOA $0,000 of dollars a year to install and maintain for something may be unlikely to ever happen again.

We've had owners request cameras to guard our dumpsters from resident's disposing of garbage improperly.

Unless the governing documents state so, the HOA is not there to protect residents, or their personal property from criminals, suspected illegal activity, or their neighbor they don't like.
LetA (Nevada)
Posts: 2,679
Posted:
What is stopping your community from removing the cluster boxes and having each owner install individual mailboxes at the end of their driveway?
TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By LetA on 01/22/2022 12:02 PM
What is stopping your community from removing the cluster boxes and having each owner install individual mailboxes at the end of their driveway?

Typically, the US Postal service.

Per postal regulations, and it depends when the development was built, size and location, gang mail boxes are the only ones being authorized anymore.

See: USPS National Delivery Planning Guide for Builders & Developers

Basically, whenever possible, the postal service is moving to cluster mailboxes. It saves time for the delivery of mail.

In my previous Association, the regs changed during development and one section is allowed to have mailboxes attached to the wall of their home and the other section has gang rural boxes. They are not allowed to have individual mail boxes mounted to their home. We were also informed that if the development changes to gang mailboxes, we can not go back to the rural mailboxes.
BillD16 (Texas)
Posts: 974
Posted:
Quote:
Posted By HenryS7 on 01/21/2022 10:28 AM
We had two cluster mailboxes stolen (whole box, ripped out of the concrete) in our community and one cluster mailbox opened with a crowbar and all mail stolen in the last week. The boxes are owned by the HOA.

While there isn't much we can do about theft, wanted to see if mailbox construction has changed in the last 16 years? We will need to replace all of the boxes in our community in the next 2-3 years and I am thinking about launching that now. If higher security boxes are available today and better than in the past, we'd get a lot of community support for making the replacements.

I suppose I could look into it more, but wondering if someone here has looked into it and can share their knowledge.

Wow. We have frequent issues with our mailbox clusters being broken into - but so far nobody has been so brazen as to take the whole damn thing!

We’ve got a video camera pointed at the most problematic of the clusters - but it’s not a cure-all. One thing I discovered is that the camera’s motion sensitivity{1} needed to be adjusted way down: if people moved too slowly, the camera would stop recording them. A quick phone call to the surveillance company took care of it. If there’s another break-in, maybe we’ll get something useful.

Bill

{1} motion sensitivity tends to rely on ā€œhow many pixels changeā€ from one frame to the next. Our settings plus the distance of the camera from the boxes was such that if a person walked slowly or stood still, they’d disappear from the image.

HOA Board ex-President
Austin, Texas USA

ā€œYou can’t put too much water in a nuclear reactorā€
MarkM19 (Texas)
Posts: 1,459
Posted:
Henry,
We just finished updating our Cluster mailboxes with very bright LED lighting using Solar. It cost us just about 2k per cluster. We have a total of 9 clusters for 1400+ homes. The owners really like it and seem very happy and safe getting the mail in the evening. We had problems using Solar with motion sensors as they were just not reliable.

I doubt anyone will have an idea that cannot be beat by a crook that wants to get into it. Criminals don't like to work in very well-lit areas because anyone driving by may see them and call the PD.

I had not heard that the PD would not respond to those calls. I doubt criminals know that as well.
BillD16 (Texas)
Posts: 974
Posted:
Quote:
Posted By MarkM19 on 01/22/2022 5:58 PM
Henry,
We just finished updating our Cluster mailboxes with very bright LED lighting using Solar. It cost us just about 2k per cluster. We have a total of 9 clusters for 1400+ homes. The owners really like it and seem very happy and safe getting the mail in the evening. We had problems using Solar with motion sensors as they were just not reliable.

I doubt anyone will have an idea that cannot be beat by a crook that wants to get into it. Criminals don't like to work in very well-lit areas because anyone driving by may see them and call the PD.

I had not heard that the PD would not respond to those calls. I doubt criminals know that as well.

Hi Mark - my neighborhood is also considering solar-powered lighting for our mailbox clusters. I have not yet searched the HOA talk.com discussions, but: can you tell me anything more about the system you went with? Costs, lifespan, maintenance, etc? I’m also in Texas. Apparently my HOA has looked into this stuff several times in past years but it was always ā€œtoo expensiveā€. But battery tech is pretty astonishing these days.

TIA!

Bill

It strikes me that yeah, there’s probably some spirited discussion of whether or not lighting really acts as a deterrent for something like this. But as shoddy as this reasoning might be: it’s the rare situation that isn’t improved by adding some light to it.

HOA Board ex-President
Austin, Texas USA

ā€œYou can’t put too much water in a nuclear reactorā€
MarkM19 (Texas)
Posts: 1,459
Posted:
Bill D,
The file I have says it is too big to attach. The Company that provides the lighting is Beyond Solar who is out of Stone Mountain Ga. our Electrical contractor did the install. They work great and make it just like a clear Sunny day at midnight. We choses to have the lighting on at dusk and off at dawn. We had much cheaper motion lighting in the past and they were not very reliable.

I did not include the actual proposal but we paid just under 2k for each location. In our case that is about $11.00 per owner. Sorry I do not remember the lifespan data but I am assuming it will outlive me. We have to see what the Reserve company says after the next study.
BillD16 (Texas)
Posts: 974
Posted:
Quote:
Posted By MarkM19 on 01/26/2022 7:22 AM
Bill D,
The file I have says it is too big to attach. The Company that provides the lighting is Beyond Solar who is out of Stone Mountain Ga. our Electrical contractor did the install. They work great and make it just like a clear Sunny day at midnight. We choses to have the lighting on at dusk and off at dawn. We had much cheaper motion lighting in the past and they were not very reliable.

I did not include the actual proposal but we paid just under 2k for each location. In our case that is about $11.00 per owner. Sorry I do not remember the lifespan data but I am assuming it will outlive me. We have to see what the Reserve company says after the next study.

Thank you!

BillD

HOA Board ex-President
Austin, Texas USA

ā€œYou can’t put too much water in a nuclear reactorā€
DavidG45 (Delaware)
Posts: 994
Posted:
Quote:
Posted By MarkM19 on 01/22/2022 5:58 PM
Henry,
We just finished updating our Cluster mailboxes with very bright LED lighting using Solar. It cost us just about 2k per cluster. We have a total of 9 clusters for 1400+ homes. The owners really like it and seem very happy and safe getting the mail in the evening. We had problems using Solar with motion sensors as they were just not reliable.

I doubt anyone will have an idea that cannot be beat by a crook that wants to get into it. Criminals don't like to work in very well-lit areas because anyone driving by may see them and call the PD.

I had not heard that the PD would not respond to those calls. I doubt criminals know that as well.

I would very much like to hear more about the lighting system you used. Our developer finally (after three years) placed a cover over our mailboxes so we no longer get rained on, but it is still very dark this time of year. The residents have just started looking into solar lighting.
MarkM19 (Texas)
Posts: 1,459
Posted:
Something I always saw when vandalism is mentioned at board meetings. I look at our board and PM and say we only have 12 eyes. The residents in our community have over 10000 eyes. It is incumbent on everyone to have their eyes open and if they see something say something.
BillD16 (Texas)
Posts: 974
Posted:
Quote:
Posted By MarkM19 on 01/26/2022 8:41 AM
Something I always saw when vandalism is mentioned at board meetings. I look at our board and PM and say we only have 12 eyes. The residents in our community have over 10000 eyes. It is incumbent on everyone to have their eyes open and if they see something say something.

At the risk of promoting fear and paranoia: I’ve reviewed a fair amount of video footage of the one mailbox cluster that we’ve got covered. I’d been informed that someone had broken into a bunch of package lockers in the previous 24 hours. At one point in the video a guy rode up on a bicycle, wearing glasses, a hat, backpack, and unremarkable clothing, talking on his cellphone.
I do not know that he was a thief, but:

- bicycle makes for fast getaway w no license plates or other identifying information.
- bicycle also has no real ID info and may well be stolen; easy to dump if necessary.
- hat, glasses, cellphone obscure features. Ditch hat and glasses if necessary.
- cellphone is a great prop that allows someone to me, but I’ll be looking askance at bicyclists hang out for as long as they like while potential witnesses come and go (ie, talk until everyone leaves).
- backpack won’t hold large packages, but I think only the relatively small stuff goes to mailboxes.
- backpack is easy to dump, if necessary.

I’m not a cop, I don’t have any ā€˜real’ data to go on, but it occurred to me: if *I* needed to rip off a mailbox cluster, this is probably how I’d do it. Alas, the lack of motion detector sensitivity etc didn’t leave me with any actual proof. And I’m sure there are myriad other ingenious schemes for stealing mail (ripping an entire mailbox unit out of the ground with a pickup truck and chain in the dead of night isn’t subtle but wow, it seems like it’d be *effective*). Just me, but from now on I’ll be paying extra attention to bicyclists when I see them at the mailbox.

BillD

HOA Board ex-President
Austin, Texas USA

ā€œYou can’t put too much water in a nuclear reactorā€
BillD16 (Texas)
Posts: 974
Posted:
Quote:
Posted By BillD16 on 01/26/2022 9:58 AM
Posted By MarkM19 on 01/26/2022 8:41 AM
Something I always saw when vandalism is mentioned at board meetings. I look at our board and PM and say we only have 12 eyes. The residents in our community have over 10000 eyes. It is incumbent on everyone to have their eyes open and if they see something say something.


At the risk of promoting fear and paranoia: I’ve reviewed a fair amount of video footage of the one mailbox cluster that we’ve got covered. I’d been informed that someone had broken into a bunch of package lockers in the previous 24 hours. At one point in the video a guy rode up on a bicycle, wearing glasses, a hat, backpack, and unremarkable clothing, talking on his cellphone.
I do not know that he was a thief, but:

- bicycle makes for fast getaway w no license plates or other identifying information.
- bicycle also has no real ID info and may well be stolen; easy to dump if necessary.
- hat, glasses, cellphone obscure features. Ditch hat and glasses if necessary.
- cellphone is a great prop that allows someone to {fix} hang out for as long as they like while potential witnesses come and go (ie, talk until everyone leaves).
- backpack won’t hold large packages, but I think only the relatively small stuff goes to mailboxes.
- backpack is easy to dump, if necessary.

I’m not a cop, I don’t have any ā€˜real’ data to go on, but it occurred to me: if *I* needed to rip off a mailbox cluster, this is probably how I’d do it. Alas, the lack of motion detector sensitivity etc didn’t leave me with any actual proof. And I’m sure there are myriad other ingenious schemes for stealing mail (ripping an entire mailbox unit out of the ground with a pickup truck and chain in the dead of night isn’t subtle but wow, it seems like it’d be *effective*). Just me, but from now on I’ll be paying extra attention to bicyclists when I see them at the mailbox.

BillD

Arghh, I just love it when I accidentally obliterate a key line in a post and have no way to edit it.

HOA Board ex-President
Austin, Texas USA

ā€œYou can’t put too much water in a nuclear reactorā€

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