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AnnS12 (Wisconsin)
Posts: 67
Posted:
We are a 56 unit condominium association in Wisconsin. In 20 years we have never had to send a violation notice. We now have 2 situations that require us to do so.
Can we send the violation curtesy letter (1st step) via e-mail or does it have to or should it be mailed?
Our CCRs' only say the board can
"make and enforce ( including endorcement through the establisment of a system of fines) rule and regulation and amendments thereto from time time to time respection the operation, use and occupancy of the condominium property"
Wisconsin statues cover notifications of fines, assessments and charges. We aren't at that point yet. We send all other association informaton via e-mail.

CathyA3 (Ohio)
Posts: 6,299
Posted:
It should be send via USPS, certified return receipt requested. You want proof of delivery, and email doesn't give you that.
KerryL1 (California)
Posts: 14,550
Posted:
Agree with Cathy. We do send ours both ways. Remember that it goes to the owner, who's r. responsible for violations caused by their tenants, guests, etc.

We do email a notice to tenants so they know their owner being contacted and to give the tenant a chance to cure the violation if of their doing.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
We would send certified mail to the HOA address and a "courtesy" mail to the owner's non-HOA address if there was one. The court is going to look at the address on that letter to show proof it was delivered. Showing it was delivered to the HOA address holds a bit more weight to the record keeping. Delivering to the owner's other address is more of a courtesy notice to be aware of the certified notice.

Need to show the court that notices were officially sent to the HOA address to prove proof of delivery whether or not owner lives there. It is the member's address after all. It's what makes them a member. Never open a letter that has been returned to sender. This offers additional proof to the court that notices were un-opened or un-signed.

We had to do this when we foreclosed on a house. Showed delivery was made and refused/un-signed. They tried to fight it in court but Judge took as proof notification was given. They were on the hook for not accepting it.

Former HOA President
KerryL1 (California)
Posts: 14,550
Posted:
Ann, neither Melissa nor I know your governing documents or your state's statutes. In CA, for instance, the Assn. must send the letter to the address specified by the Owner on a form Owners must reauthorize every year. In CA, the Owner may specify two addresses. It's not required that either one be their Assn. address.

It may be different in Wisc.
KerryL1 (California)
Posts: 14,550
Posted:
Ann, neither Melissa nor I know your governing documents or your state's statutes. In CA, for instance, the Assn. must send the letter to the address specified by the Owner on a form Owners must reauthorize every year. In CA, the Owner may specify two addresses. It's not required that either one be their Assn. address.

It may be different in Wisc.
HenryS7 (Pennsylvania)
Posts: 336
Posted:
I think it would be heavy handed to send a violation letter by certified mail. That requires a person to make a trip to the post office box to retrieve the letter which is a pain. Rather I think they should be sent by regular mail.

If the issue isn't corrected at a reasonable time, eventually certified mail might be in order. But not right off the bat.
MaxB4
Posts: 3,513
Posted:
Quote:
Posted By HenryS7 on 10/20/2021 4:37 PM
I think it would be heavy handed to send a violation letter by certified mail. That requires a person to make a trip to the post office box to retrieve the letter which is a pain. Rather I think they should be sent by regular mail.

If the issue isn't corrected at a reasonable time, eventually certified mail might be in order. But not right off the bat.

I agree
MichaelS56 (Minnesota)
Posts: 859
Posted:
Has a Board member spoken to each of the violators or the Property Management company rep? If that has been done then a curtesy letter to be sent out by the Management company. If still no positive response then the Board determines whether to send a violation letter and a fine.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
A certified letter is delivered to the house. If no one is there to sign for it, then it goes back to the Post Office to pick up. So I don't see how that is being "aggressive". It's how certified letters are delivered. Plus they offer LEGAL PROOF of delivery. Just regular mail doesn't nor does an email.

Here is a true story FYI. An owner was foreclosed on by the HOA for non-payment. Did not pay dues for over a year. They tried to fight it. Claimed in court that it was illegal for the HOA to have foreclosed as they NEVER received notification. The HOA did not send them to their OTHER home. The HOA had served official certified letters to the HOA's home address. Keep in mind the HOA is foreclosing on the HOA property of which the MEMBER owns. So they are legally obligated to address the HOA's property directly. An owner should be responsible for that property whether or not they live there.

The HOA won. The owner was foreclosed on. Their argument held no water. The HOA had proof of unresponsive correspondence to the HOA address. Plus part of the foreclosure process is required to give PUBLIC notification of intent of foreclosure. It has to be published in a PUBLIC resource. This is usually done in the LEGALS section of a local newspaper for like 3 months prior to public foreclosure auction. Which basically means sending other notifications are "courtesy" since it is announced PUBLICLY.

I've done a foreclosure. Know the process. I will always give legal certified letters to the direct HOA property. That is the legal property address the HOA is addressing. Whether or not the owner responds is all on them. It's their responsibility.

Former HOA President
CathyA3 (Ohio)
Posts: 6,299
Posted:
As several of us have mentioned, you want proof of delivery and the burden of proof is on the HOA. If your governing docs or fining schedule state that fines will begin with the third notice (for example), then all a person has to do is claim they never received the notice in order to get out of paying the fine.

A courtesy email is OK in addition to the snail mail if you want to do that, but it's not proof and won't hold up in court. Violation notices aren't the only things that may require physical documents to be sent through the USPS - annual meeting notices and election materials being obvious examples. The board has to decide if they want to be "nice guys" or if they want to do their jobs properly.
HenryS6 (Arizona)
Posts: 111
Posted:
The OP doesn't say what the violations are for, just that they need to send violation notices. There is a big difference between serving notice for a foreclosure lawsuit versus telling a homeowner that their grass is too long and needs to be mowed.

A foreclosure lawsuit should be done properly and by certified mail.

A notice that there is clover growing in ones grass or their grass is too long does not need a certified letter in my opinion.
TimB4 (Tennessee)
Posts: 21,059
Posted:
We do an informal - note on the door or through the mail
Then a formal - note through the mail
Then a hearing - certified mail

With each notice we give x days to correct
PatJ1 (North Carolina)
Posts: 568
Posted:
Quote:
Posted By TimB4 on 10/21/2021 6:45 AM
We do an informal - note on the door or through the mail
Then a formal - note through the mail
Then a hearing - certified mail

With each notice we give x days to correct

We do the same. Notice of hearing always by Certified mail.

It's amazing how many owner's we have that have rentals and our MC only has the rental address. Even in the tax/deed records it shows the absentee owner as the renter's address.

Hate it when we send a violation to an owner for a renter and it ends up in the renter's mailbox. As an on property board member, renter's have retaliated against me.

TimB4 (Tennessee)
Posts: 21,059
Posted:
With rentals, we send the informal notice to the renter.
The formal notice goes to the owner and the renter (owners letter specifies that the renter received a copy and the renters letter specifies the owner received a copy).
Hearing goes to the owner only.

We also encourage owners to include a clause in their lease that the renter must comply with all rules/regs of the HOA or face termination of the lease. However, the Association is not involved in any of the actual leases.
AnnS12 (Wisconsin)
Posts: 67
Posted:
We are self managed. This is not a tenant. The owners live at the unit. Since this is just a curtesy letter asking them to correct, I would hate to send certified. It it reaches the point of having to send an actual violation notice we would send certified. Our Docs don't say how we have to notify. Wisconsin statutes only deal with an actual violation notice not a curtesy letter requesting correction before a notice.

We have talked to both owners about the violations with no solution.

1. One owner is parking a riding lawn mower on common area grass. He doesn't like the way our landscaper cuts the lawn so cuts his own. It probably doesn't fit in his garage, but that's his problem.
Our docs say no vehicles , trailers or the like shall be stored, parked or placed on the common elements.

2. One owner is a hoarder. They are parking their car in the garage on top of waste cardboard. We are worried it will start a fire. We've offered to help her clean up the garage, but she doesn't respond. Our docs state The unreasonable or unsightly accumulation of waste, liter, excess or unused building materials or trash is prohibited.โ€ they also state It is prohibited to throw garbage or trash outside the disposal receptacle.
LoriM15 (Florida)
Posts: 1,009
Posted:
In our large HOA our process is to email or call the homeowner as a courtesy when there is a violation. The manager keeps track on a spreadsheet, but we find the "personal touch" fixes about 90% of the problems the first time. We say you have 30 days to correct the problem or we will take action.

Then, after 30 days, if the homeowner has not responded by either correcting the problem or giving is grounds for more time, the homeowner gets an official certified letter noting that we contacted them and clock is now ticking. Usually we give them up to 30 days to respond again before it gets scheduled for the next board meeting for proposed fines.

We have about 600 single family homes and we only fined twice in the last year. I'm a rule-follower and my inclination is to hit them right away with the big hammer, but the property manager uses a soft touch and actually gets a lot more done.

In the case of the lawnmower, I think they will probably find a way to put it in the garage. But the hoarder is going to be a harder issue. Can you get code-enforcement involved?
AnnS12 (Wisconsin)
Posts: 67
Posted:
as for the hoarder we have no way to force her to let us into the unit or garage. We've contacted the fire department and they wont get involved. Because hoarding is considered a disability we know we have to be very careful in how we handle this. We've had neighbors offer to help her clean up and they are just ignored. We're hoping that with this letter she will get the message that she has to do something. We had issues with her deck and a broken park bench in her yard last year and once we sent the letters she responsded and got rid of the bench and painted her deck.
We have never had to fine anyone in 20 years for infractions, so hopefully this will take care of the problem.

As for the lawn mower, he is an ex president of the association who resigned by leaving all the associations items at the end of his driveway including the checkbook.
He is doing this to spite us. He likes nothing better than causing problems.
KerryL1 (California)
Posts: 14,550
Posted:
Our CC&Rs & Rules & Res also don't permit any personal items placed, staged or stored on the common areas.

I there any fee Jason you cannot remove the mower & store it oewhere on the premises for him to retrieve? (know no every HOA has such a spot)
MaxB4
Posts: 3,513
Posted:
As a manager in California, I follow California Civil Code ยง5855, which in part reads, the board shall notify the member in writing, by either personal delivery or individual delivery pursuant to Section 4040, at least 10 days prior to the meeting.

Therefore, there would be no legal reason to have to send a courtesy letter, hearing notice or decision of hearing via certified, return receipt requested, as it is just a waste of time and money. In addition, there are no guarantee that the USPS will follow up and get signatures especially when dealing with cluster mailboxes.
LetA (Nevada)
Posts: 2,679
Posted:
Quote:
Posted By MaxB4 on 10/22/2021 2:37 PM
As a manager in California, I follow California Civil Code ยง5855, which in part reads, the board shall notify the member in writing, by either personal delivery or individual delivery pursuant to Section 4040, at least 10 days prior to the meeting.

Therefore, there would be no legal reason to have to send a courtesy letter, hearing notice or decision of hearing via certified, return receipt requested, as it is just a waste of time and money. In addition, there are no guarantee that the USPS will follow up and get signatures especially when dealing with cluster mailboxes.

I disagree, I have had to drive 5 miles to our local post office with a delivery notification card because the mail carrier is too lazy to ring my doorbell, they constantly do this with larger than the parcel box shipments.
It's annoying AF especially when someone in my household is home when mail delivery occurs. The post card is proof delivery was attempted if the recipient ignores deliveries the hearing is held in abenstia.
MaxB4
Posts: 3,513
Posted:
I have no idea what you're disagreeing with. I am just following guidelines in my state.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
It should be noted that you can't put anything in a mailbox without a stamp on it. So if your going to send an notice make sure it atleast has a stamp on it. Putting it on a door knob may not suffice. If there is a renter there, they may just toss it out. Most would consider that "solicitation". For me I would do nothing less than mail a notice until had to take further official steps to certified mail. I think the first courtesy notice should be less formal. It's when you get into "legal" terriotory need to do a bit more.

Former HOA President
MarshallT (New York)
Posts: 414
Posted:
Hi,

Regular mail should be sufficient since this is a rare and first-time event. Just ensure the HOA has a record of the letters as well.

Email could also work, as long as the recipients will see and respond to the email.

FloridaC1 (Florida)
Posts: 27
Posted:
Quote:
Posted By AnnS12 on 10/20/2021 2:13 PM
We are a 56 unit condominium association in Wisconsin. In 20 years we have never had to send a violation notice. We now have 2 situations that require us to do so.
Can we send the violation curtesy letter (1st step) via e-mail or does it have to or should it be mailed?
Our CCRs' only say the board can
"make and enforce ( including endorcement through the establisment of a system of fines) rule and regulation and amendments thereto from time time to time respection the operation, use and occupancy of the condominium property"
Wisconsin statues cover notifications of fines, assessments and charges. We aren't at that point yet. We send all other association informaton via e-mail.


You may want to contact your Association attorney on this as not fining anyone in 20 years may have invalidated your ability to fine. Otherwise, you should have a fine committee in place compromised of owners who are not on the Board. You should have a violation policy in place with either one to three violation notices that go out to the owner regarding the violation such as one 30 day notice, the second being a 14 day notice with hearing and fining date listed and or the third notice spelling out the hearing date & fine meeting date. In most cases, you must give 14 days notice of both hearing and fine dates. Many associations send the notice with the fine & hearing dates certified as well as by regular mail. These policies must be in place in order to notice owners on compliance. Also, the notices should be sent to the address of record as well as the physical address within the Association, otherwise you run the risk of the violation notification process being flawed should it end up at the Attorney.

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