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Posted By KerryL1 on 08/29/2021 5:19 PM
Sorry, I think I'm the one who slid into professions. Can anyone think of other traits or attributes for board presidents?
Does it matter for instance if the president is on a 3 - person board of a self-managed HOA, which probably has few amenities? Versus a different type with full PM contract, but little complexity? Versus anything in in the middle like being part of a management portfolio.
I'm speaking strictly from my own experience of being thrusted into the role of president for 3 years. These are some of the skills that I found helpful. Our board consists of 7 people and I was taking over in bad times. Depleted reserve funds, failing infrastructure and a culture of never raising fees to keep the people happy. I didn't have a clue what I was doing but the first thing I decided is that I had to find a way to get people to understand what was happening and make them see that our problems were going to end up costing them dearly and that they better wake up. I went into this fully prepared to be ousted but I was not going to cave into the mob mentality.
1.) Must be willing to digest and understand the governing documents as well as have a good working knowledge of the applicable state statutes. If the board is inadequately trained it is up to you to find a way to teach them and make them understand why they must be followed. Follow the docs even when you don't like it. Otherwise change them through the proper methods. (We did this with our 40 year old docs a couple of months ago. It's not easy!)
2.) Must have excellent people skills and be able to moderate conflicts among board members and with owners. I believe the president should set the tone of the board. Examples: Honesty, respect and understanding that we are spending our neighbors money and they have the absolute right to question how their money is being spent.
3.) Must be a very good communicator with the owners and other board members. I've tried to do this through Town Hall meetings, a monthly contribution to the newsletter where I educated them on various HOA topics such as reserve funds, selective enforcement issues, the importance of scheduled maintenance, ramifications of outdated governing documents, etc. I made myself available to individuals for conversation on anything that they wanted to discuss.
4.) Must develop a reputation of trust. Total transparency and in cases where you don't have the answer you admit this and then promise to get back to them when you do.
5.) Keep your word.
5.) Must be prepared to never back down when you have the facts to back up your position and you believe you're right.
I am proud of the results that myself and the other board members were able to pull off. The reserve funds are up to 70%, the infrastructure has been greatly improved, new governing documents and budgets that are realistic and based on actual numbers. I ended my term in July because I will be moving but I'm glad I had the experience. It can be frustrating as hell but it can also be very rewarding.