Preventing "Name and Shame" of owners questions

A lot of owners are apprehensive of asking questions to the property manager as she will shame them to the Board.

Any experience with this or suggestions?

Particularly Tennessee Statute to prevent this?

If you are a Board member I would bring some of these concerns to the next meeting. I would not use the names of the owners but would ask the management company rep for their response. If the answer is not satisfactory then follow-up questions will be needed. The bottom line is that no owner should be made to feel that they cannot communicate to the rep. Our Association, the owners communicate directly to Board members, through email, letters phone calls and at Board meetings under homeowner input agenda item.

From a business perspective, the property manager should report out complaints and questions related to property management and on-site operations. If the property manager is not handling such communications to the board professionally, that should be addressed.

If dues payer is constantly communicating with the PM, in form of complaints and "questions," a proactive notification to the board of such constant nagging is within order because the next step is for the dues payer to then complain about the manager and stir dissention where it really doesn't exist in the HOA board/manager relationship.

Never assume that your PM is confidentially addressing your questions with the exception of your individual dues account and dues payment matters.