Hoa complaint protocol

Recently, I was surprised and embarrassed at a board meeting with a board member reading aloud a co-owner complaint about me that I had absolutely no knowledge about. There were other co-owners present at the meeting. This complaint had been blind copied to a member of the board and she asked him to present at the meeting that night but she couldn't attend. It was very suspicious as the complaint was about something that had happened 2 years ago. I called my neighbor and we were amicable and said good bye, satisfied with our conversation in that the issue was resolved.

I am dissatisfied with the whole thing. First of all the complaint protocol is to first provide the complaint to the Managers, then they will assess and unable to remedy, send it on to the board members to look into. In the past I have been shocked at how these, what I consider to be private matters are handled with complete disrespect for the individuals and for the privacy of these neighbors.

Are there written protocols about how these issues should be addressed. Can an owner do anything about the blatant disrespect and informing third parties of these private matters?

Just wondering........

Thanks so much!

Lou

Thanks Augustin D. Nice to have you answer my question again. It just seems totally wrong that a person's privacy isn't respected or protected. Seems like individuals elected to a board should behave better. We now have a majority of 1 on the board so are able to do some things. Keeping fingers crossed we may pick up another like-minded board member in the fall. How are you doing, still traveling a lot?

This is why I always say the board shouldn't get involved in disputes between neighbors unless several people are involved and/or the common are is being misused or damaged. If that's the case, the board of property manager can investigate and then notify the offending neighbor to stop it. If there's an appeal process, all those neighbors should be prepared to testify in person as to what they personally saw and did. This would be something for an executive session.

I'm not so sure the neighbor wasn't in on this. Otherwise, Why complain to a board member about something that happened two years ago and now it's fixed? Did the neighbor know the board member would bring this up at the meeting? Why ask someone else to read the letter - this board member could have tried to discuss the matter with you first - unless she wanted to be far away when the explosion went off?

I don't blame you for being upset and I'd have a word with her and the neighbor. In fact, perhaps this neighbor should attend the next meeting with you and tell everyone what really happ, why she sent the letter in the first place and then you can ask the board member what her objective was.

Better yet, send a letter to the entire board and demand an apology in writing as well have that board member explain herself at the next board meeting and then issue a public apology. If you don't get a response, you'll have to bring this up at the next board meeting during the resident forum. I know you're upset, but this has to be done in a firm but professional manner.

Not currently traveling much but I am outdoors regularly and when I am not on HOAtalk.com am enjoying other projects and watching the new administration including (especially?) First Dogs Champ and Major as all settle in. I hope you are bearing up okay in this pandemic.