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KrystalA (Iowa)
Posts: 60
Posted:
We are in an unfortuate position where hardly any companies will bid to do lawn/snow services because of our property manager. In fact as predicted at our last meeting, they only brought us one bid from the company that has been out here for the last few years and the job they do is not at a level the "new" board members feel it should be (or all the homewners who have complained about it.

The excuse this year - no one would give bids unless they were for year round services. So we were challenged to find companies. Well we did and of course the feedback from the property manangement company is how horrible they are and how the people were all fired from other associations...of course "we should give the current company one more chance"

Personally, after hearing about un acceptable behavior by their staff while on the property - that did it for me.

Any suggestions on how we handle the property company. The fear is we hire someone else, she treats them like crap and we pay the price by no company or their "friends" company
RogerB (Colorado)
Posts: 5,067
Posted:
Krystal, you could solicit a couple bids to test if your PM is telling the truth. If the PM is not being honest it is time for a new PM. As a PM I try to get atleast three bids or more for landscaping contract.

One example occured 5 years ago. The previous PM told the Board they could not get more bids because they were too small. We got 3 bids that were for less than the current contractor's. Selected the one which was 40% less expensive and got more and better service.
HaroldS (Arizona)
Posts: 906
Posted:
Krystal - sounds like your PM could be getting a kick back from this company, and couldn't get one from a competing bidder. Or perhaps it is a subsidiary of your PM. You have a right to ask. Sometimes if you don't use the contractors sugested by your PM, you could end up paying more for your next PM contract. Then it is time to interview for a new PM too. Have your board call directly for bids and interview them directly so you'll know they will be doing what you want them to do. Harold
Jadedone4 (Virginia)
Posts: 495
Posted:
Krystal, do what Roger and the other poster suggested. Then also ask for REFERENCES of those contractors who have submitted bids. Check the references with the other HOA's, I would even go as far as to ask the contractor for a list (not just those who will give glowing references) but also all other communities of similar size (roads to be plowed, and landscaping to be managed), as your own. Don't get caught up in the worse than others situation.. find your own, and create a good relationship moving forward.

One last comment, make sure that your contract (for whatever period of performance that you select) has an "out" clause for the HOA in case you run into issues. That way you can drop the contractor, and move on. This process is so much like every other decision that you will make (dentist, barber/stylist, mechanic, etc) you are going to come across some "duds" before you find a good fit.
PaulM (Pennsylvania)
Posts: 1,347
Posted:
KrystalA: I question whether the present lawn/snow service company is somehow linked with the property mgmt company since your mgr. is unwilling to get additional bids for you--if they are indeed "working" together, they would not want this to change. Also, is the PM and Contractor the same one the Developer had?

1) Part of the mgmt. contract should read that they will solicit bids from VARIOUS service companies to perform lawn/snow maintenance.

2) The Board needs to carefully review the present contract to ensure that all is being completed properly and to their satisfaction.

3) It is true that it is in your best interest to contract with a vendor who does both lawn/snow services and negotiate on the cost for both.

4) Why not check out other service companies yourself.

5) Network with other communities who are happy with their contractor/s and observe the job being done.

JC3
Posts: 290
Posted:
Our manager told us there was no one in the area to do the job we wanted, that we would have to hire from out of town, and they are pusing ONE in particular. A BM called all 23 local listings, and though most did not do what we wanted, there are five that do. We'll use one of them. It is felt there was a kickback or relationship between pm and vendor.

Do check the others at work: I drove past one place recently and saw about 8 men (landscapers) HAND PICKING weeds form an area no bigger than your kitchen floor! I'll bet THAT'S an expensive operation.
FWIW, it's a relatively new hoa, lower middle class. One man working a hoe or Roundup would be all that is required. What a waste of resources.
NancyD1 (Florida)
Posts: 447
Posted:
JC3,

There are two ways to look at the situation of eight men picking weeds, either: there are to many or eight can get the job done a lot faster.

Every common property has to have certain criteria that the individual HOA wants accomplished. It is best that as time goes on, the HOA puts together a list of what they would like to see completed on a weekly, monthly and yearly basis for each project. Then when shopping the bids these items can be addressed directly.

It is always easier to have one company to accomplish one maintenance issue, but sometimes two companies are needed if one cannot perform all the responsibilities.

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