DennisG7 (Georgia)
Posts: 155
Posts: 155
Posted:
A couple of months ago our HOA hired a new management company to take over operations. I have been surprised at some of their responses to my correspondence and want to get your thoughts. The management company has been in operation for many years and services a number of HOA's and POA's in the area. I recently sent an email to the HOA BOD asking a question and got a one-sentence response back to send my question to the Management company. In a followup email, I was told that the new management company will respond to all questions. I was also told that all the email addresses for the BOD and HOA officers had been deleted and there was no way to make contact with them. I thought that was odd and asked if the BOD sees and responds to member questions. I was told that the property manager and support staff will handle all questions. Is this typical?
Another issue came up when I asked to see a copy of the contract between the HOA BOD and the management company. I was told it was confidential and not available. Since I've seen the contracts the HOA had with two previous management companies I found this response odd.
Finally, for the past 20 years since we were organized, the Income and Expense reports have been posted online on a regular basis. One can go back many years and look at the I/E reports, budgets, etc. Now nothing is available for viewing. The annual budget has not been posted, the I/E reports, etc, are not to be found.
These types of documents have always been available and now NOTHING is available. Any thoughts? The state does have guidelines on the types of documents that should be available for HOA members to view but citing state law/regulations to see expenses seem a bit much. I'd appreciate your input.
DennisG7
Another issue came up when I asked to see a copy of the contract between the HOA BOD and the management company. I was told it was confidential and not available. Since I've seen the contracts the HOA had with two previous management companies I found this response odd.
Finally, for the past 20 years since we were organized, the Income and Expense reports have been posted online on a regular basis. One can go back many years and look at the I/E reports, budgets, etc. Now nothing is available for viewing. The annual budget has not been posted, the I/E reports, etc, are not to be found.
These types of documents have always been available and now NOTHING is available. Any thoughts? The state does have guidelines on the types of documents that should be available for HOA members to view but citing state law/regulations to see expenses seem a bit much. I'd appreciate your input.
DennisG7