Quote:
Posted By CarolS23 on 08/16/2020 3:30 PM
We have a new board who the President want to take a personal approach to emailing someone about a violation before sending a formal letter. thinks that this approach would be more acceptable to an owner. Majority of board disagree. they do not want to get that personal. I have read that a corporation needs to operate with due process. Would like to hear some opinions.
Do you have email addresses for every homeowner? I would think that would be the biggest obstacle. Whatever method you use, you have to be able to use it for all, so how do the folks who haven't provided an email address get their personal approach?
When I talk to homeowners about violations I emphasize that it's NOT personal. I'm sending you a reminder about mowing the lawn, that's all. It's not a judgement on them, their home, or their worth as a human being, it's just a reminder to mow the lawn.
The only thing that homeowners find acceptable is to leave them alone while hounding the neighbor they hate out of town. I exaggerate (slightly).
No method of making homeowners aware of a violation is without the risk of upsetting them, so use the one that complies with your documents and state law, can be applied equally to all owners, and is most convenient for the board.