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CarolS23 (Florida)
Posts: 1
Posted:
We have a new board who the President want to take a personal approach to emailing someone about a violation before sending a formal letter. thinks that this approach would be more acceptable to an owner. Majority of board disagree. they do not want to get that personal. I have read that a corporation needs to operate with due process. Would like to hear some opinions.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Carol

The objective is to cure a violation and often the best procedure is a gentle, non-official letter as many do not know they committed a violation. After that, nail the offender.
KerryL1 (California)
Posts: 14,550
Posted:
Are you new, too, Carol? What size is your HOA? Do you have a property manager?

Your own governing documents and FL statutes will tell you what the minimum due process steps are that you must take. These can vary from state to state. Luckily, there are several knowledgeable posters from FL on this site. They might want to know if you're in a condo Association or not.

We have a property manager who sends a fairly gentle "courtesy letter" on a first offense directing the alleged violators to cure the violation and citing the rule or covenant that has been violated. If ignored, our PM sends a second letter calling the alleged violator to a hearing.* That letter and the hearing itself, plus the manner by which the violator is notified of the board's decision are bound by our rules & regs and by CA state statue.

If you have a PM, I think it's best they do the letter-sending, calls to hearings, etc. vs. the prez. if in their contract.

Btw, if your president is i in the minority on this topic, simply vote against his approach as a board.

*We have 2-3 violations where the PM can call the violator to an immediate hearing, but still within the confines of due process.
CathyA3 (Ohio)
Posts: 6,299
Posted:
We have a similar process to Kerry's community. The first letter is informational and generally does the trick. The second letter states that fines will commence if the violation is not cured. The third letter starts the fining process.

Most owners don't push things to the point where legal action is required: ie, court case to enforce the CC&Rs, collection actions, liening the property, or even foreclosure if allowed in your state (many states don't allow it).

However, the association must follow its stated procedures to the letter if push comes to shove. So a gentle warning by a board member wouldn't start the official process, although it may be effective. As long as the board knows that the first heads-up doesn't count in any way, it may be OK.

On the other hand, I have an issue with board members acting on their own, although this is pretty benign. And if your governing docs or state law allow individual homeowners to pursue enforcement actions independent of the association, a board member could say something on his own since it is one of his rights as a fellow homeowner.

So... it's maybe not the best idea in the world but it probably won't blow up in anybody's face as long as the board as a whole sticks to its official enforcement policy.
SheliaH (Indiana)
Posts: 6,964
Posted:
Too much foolishness can happen with emails - they get lost, the president might let certain things slide because so and so "is a friend," and of course, if the violation is something controversial, the homeowner may send it all over the neighborhood saying who knows what and then there's an uproar.

Rules enforcement can be a pain because no one likes to be told they need to cut their grass, curb the dog, keep the car off the grass, etc. You can be professional about it without being an ass - better to send people a formal letter. As others have said, make it more information-oriented (you might not have realized this but....), give the homeowner a reasonable amount of time to fix the problem, and THEN if you're ignored, you can commence with the not so nice letters.

As a practical matter, does the president really want to spend time sending out email after email and then dealing with all the phone calls, return emails and personal visits that may ensue?

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
BarbaraT1 (Texas)
Posts: 821
Posted:
Quote:
Posted By CarolS23 on 08/16/2020 3:30 PM
We have a new board who the President want to take a personal approach to emailing someone about a violation before sending a formal letter. thinks that this approach would be more acceptable to an owner. Majority of board disagree. they do not want to get that personal. I have read that a corporation needs to operate with due process. Would like to hear some opinions.

Do you have email addresses for every homeowner? I would think that would be the biggest obstacle. Whatever method you use, you have to be able to use it for all, so how do the folks who haven't provided an email address get their personal approach?

When I talk to homeowners about violations I emphasize that it's NOT personal. I'm sending you a reminder about mowing the lawn, that's all. It's not a judgement on them, their home, or their worth as a human being, it's just a reminder to mow the lawn.

The only thing that homeowners find acceptable is to leave them alone while hounding the neighbor they hate out of town. I exaggerate (slightly).

No method of making homeowners aware of a violation is without the risk of upsetting them, so use the one that complies with your documents and state law, can be applied equally to all owners, and is most convenient for the board.

GenoS (Florida)
Posts: 4,276
Posted:
The term "self help" in the context of an HOA or Condo association has very specific meaning in Florida. What CarolS23 describes ain't it.

I'm leery when people start talking about "due process" when it comes to enforcing rules and covenants. It's like code for "but mah rights". The statutes provide for all the "due process" you could ever want. If you're not familiar with the Condo and/or HOA statutes then I suggest that's where to start looking in order to educate yourself.

Chapter 718 Condominiums
Chapter 720 Homeowners' Associations

Search for "fines". Note that the words "due process" don't appear in either statute.
AugustinD
Posts: 5,144
Posted:
Quote:
Posted By GenoS on 08/17/2020 4:51 PM
I'm leery when people start talking about "due process" when it comes to enforcing rules and covenants. It's like code for "but mah rights". The statutes provide for all the "due process" you could ever want. [snip for brevity]
Search for "fines". Note that the words "due process" don't appear in either statute.
Yeahbut I am pretty sure the detailed requirements for enforcing covenants are a result of the courts saying HOAs/condos must provide due process.

For example, when boards suspend an owner's voting rights without any notice at all, they had better expect to pay the piper. (Of course many boards will then retaliate for being corrected by an owner.)

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