JackieB (California)
Posts: 198
Posts: 198
Posted:
Is there an Orange County CA. PM that an HOA is pleased with?
Is that fiction or possibly a reality?
Jackie
Is that fiction or possibly a reality?
Jackie
A service of:
Community123.com
Professional websites for HOAs & condos, since 2004
Professional websites for HOAs & condos, since 2004
🎁 1st year FREE for HOATalk members! →
PM Company in Orange County CA
Started by JackieB • 8 replies • 1266 views
💬 Join us to post & get advice from 50,000 HOA & Condo leaders.
Create Free Account →
⚡ Takes 30 seconds
Already a member? Log in
DonnaS (Tennessee)
Posts: 5,671
Posts: 5,671
Posted:
JAckieB,
There can be good P.M companys but they are only as good as the B.O.D. allows them to be. Very clear and precise contracts with instructions on how they function and what they are responsible for truely helps them to function at their maximum. Clearly written Documents from the Association is also a nescessity and a B.O.D that pays attention to what they (the management company) are doing. It can be done but preparation before they are hired is a must. Good luck in your search.
JackieB (California)
Posts: 198
Posts: 198
Posted:
Donna,
What you say is so true. BUT we did our homework, called on
references, etc.....and 2 years into this PM, they are not up
to speed with our needs. Simply stated, one hand doesn't know
what the other hand is doing(PM company) and enough is enough.
I don't feel we are getting the leadership and guidance that
a PM Co. should deliver.
HELP out there??????
What you say is so true. BUT we did our homework, called on
references, etc.....and 2 years into this PM, they are not up
to speed with our needs. Simply stated, one hand doesn't know
what the other hand is doing(PM company) and enough is enough.
I don't feel we are getting the leadership and guidance that
a PM Co. should deliver.
HELP out there??????
DonnaS (Tennessee)
Posts: 5,671
Posts: 5,671
Posted:
Jackie,
There are 2 things that you can do when your M.C. fails to perform. Get rid of them or in cases where you have a tight contract, have them meet with your B.O.Ds and spell it out clearly, that you are unhappy with their performances in such and such areas and it needs to get straightened out asap. Failure to do so will be considered a breech of contract and they will be terminated.
So many of these companies get too big and too impersonal. Is it you P.M. who is failing to perform? That is an easy fix, demand a different one and steer them in the right direction right from the start..
JackieB (California)
Posts: 198
Posts: 198
Posted:
Donna,
We started out with an excellent PM who got promoted to
"training director." The person she brought in to replace herself,
quit without notice after second meeting. She never returned to the company and gave no reason. Tons of loose ends were flying around, and
the original PM took over on a temporary basis. She had our empathy and
we were patient. She brought in an inexperienced person and said she
would be working side-by-side, overseeing everything. She has been at
all the HOA BOD meetings, and is easy to work with, but the new-hire, with her learning curve is irresponsible, doesn't follow up and when reminded gets snippy. The line in the sand this past month has been
trying to get a check cut, on the normal run, so we can open up the
great website that Doug has created for us. To sum it up, no one knew
where the check was, when it was cut and to whom it was sent. The treasurer was on a Safari so the check was to be sent to me...I won't
bore you with the details which go from bad to worse. Sprinkle this message with about 3-4 more bloopers and it's apparent we need to move
on. The latest call I got from an HO last nite, (and a member of our
landscape committee) was that a perfectly good tree to side of his home was chopped down by "the tree trimers." Neither neighbor had complained
or reported a problem. Not trimmed, but chopped down. Due to prior history, I had asked that before trees are removed, that the HO be notified. Again,not done. Apparently legal advice came from their legal
group (18 months ago) which we are now challenging after re-reading the
CCR's. The lawyer that submitted the opinion has left the firm and state
records show she is a wills/trust specialty. Must stop and go take an
Advil. I hope someone can come up with a local reference.
Jackie
We started out with an excellent PM who got promoted to
"training director." The person she brought in to replace herself,
quit without notice after second meeting. She never returned to the company and gave no reason. Tons of loose ends were flying around, and
the original PM took over on a temporary basis. She had our empathy and
we were patient. She brought in an inexperienced person and said she
would be working side-by-side, overseeing everything. She has been at
all the HOA BOD meetings, and is easy to work with, but the new-hire, with her learning curve is irresponsible, doesn't follow up and when reminded gets snippy. The line in the sand this past month has been
trying to get a check cut, on the normal run, so we can open up the
great website that Doug has created for us. To sum it up, no one knew
where the check was, when it was cut and to whom it was sent. The treasurer was on a Safari so the check was to be sent to me...I won't
bore you with the details which go from bad to worse. Sprinkle this message with about 3-4 more bloopers and it's apparent we need to move
on. The latest call I got from an HO last nite, (and a member of our
landscape committee) was that a perfectly good tree to side of his home was chopped down by "the tree trimers." Neither neighbor had complained
or reported a problem. Not trimmed, but chopped down. Due to prior history, I had asked that before trees are removed, that the HO be notified. Again,not done. Apparently legal advice came from their legal
group (18 months ago) which we are now challenging after re-reading the
CCR's. The lawyer that submitted the opinion has left the firm and state
records show she is a wills/trust specialty. Must stop and go take an
Advil. I hope someone can come up with a local reference.
Jackie
DonnaS (Tennessee)
Posts: 5,671
Posts: 5,671
Posted:
JackieB,
When the ball starts rolling, it sometimes is hard to stop as you are finding out. Thank you for all of the information as it makes responding alot easier to the real problem.
Sorry that I cannot help with your search for a P.M because I am in Florida. Good luck!
JackieB (California)
Posts: 198
Posts: 198
Posted:
thanks for listening.
Jackie
Jackie
DaneC (California)
Posts: 210
Posts: 210
Posted:
There are CPA's who serve the CID industry. There are also tax preparers who do book-keeping services for CID's. Perhaps you may want to split the workload, by hiring a bookkeeper separate from the Management Company.
JackieB (California)
Posts: 198
Posts: 198
Posted:
Interesting idea. Hmmmmm !!
Thanks,
Jackie
Thanks,
Jackie
🎯 You've read this entire discussion
Join the conversation with 50,000 HOA & Condo Leaders:
- ✓ Ask follow-up questions
- ✓ Share your experience
- ✓ Get expert advice
- ✓ Access 350,000 discussions
Create Free Account →
⚡ Takes 30 seconds
Already a member? Log in here