JanetB9
Posts: 68
Posts: 68
Posted:
Hello!
Need some guidance on how to handle a situation. We had a homeowner complain about a service. The Board voted that this homeowner was correct and voted for the vendor to refund him. Management informed vendor of the Board decision and told the vendor to refund the homeowner. The vendor refused to refund according to Management. Management informs the homeowner of vendor’s refusal to refund. Homeowner asks for a credit toward his association dues instead which is about $100 less. Management brings it to the Board at the next closed Meeting. A board member asks about the credit to this homeowner’s account because that’s what it says in the agenda is up to vote for this item. Manager says they don’t recommend doing that but instead recommends the Board should refund the full amount to the homeowner directly from HOA funds. The majority of the Board agrees to do so. The vendor shows up late to the meeting after this decision took place. The vendor expresses his disagreement but states that if the Board wants that he will refund. Manager informs the vendor that the Board already agreed to reimburse the full amount to the homeowner.
Another Board members talks to the vendor the next day and asks why they refused to refund in the first place cause now the HOA has to pay. Vendor said they never refused. And agrees to credit the HOA the amount of the refund on the HOA’s upcoming monthly payment to this vendor. This Board member lets us know the good news. Asks Management to connect with the vendor to give the HOA the credit for next month’s payment. One Board member opposes and asks who decided this change and wants the HOA to pay the entire amount and no credit from the vendor. Then another Board member says that we already voted and that we should not change now, it’s against the Board rules.
The other Board member wants this documented because it seems strange that any Board member refuse a credit from this vendor to cover the cost of the reimbursement now coming from HOA funds.
What are your thoughts on this matter?
Need some guidance on how to handle a situation. We had a homeowner complain about a service. The Board voted that this homeowner was correct and voted for the vendor to refund him. Management informed vendor of the Board decision and told the vendor to refund the homeowner. The vendor refused to refund according to Management. Management informs the homeowner of vendor’s refusal to refund. Homeowner asks for a credit toward his association dues instead which is about $100 less. Management brings it to the Board at the next closed Meeting. A board member asks about the credit to this homeowner’s account because that’s what it says in the agenda is up to vote for this item. Manager says they don’t recommend doing that but instead recommends the Board should refund the full amount to the homeowner directly from HOA funds. The majority of the Board agrees to do so. The vendor shows up late to the meeting after this decision took place. The vendor expresses his disagreement but states that if the Board wants that he will refund. Manager informs the vendor that the Board already agreed to reimburse the full amount to the homeowner.
Another Board members talks to the vendor the next day and asks why they refused to refund in the first place cause now the HOA has to pay. Vendor said they never refused. And agrees to credit the HOA the amount of the refund on the HOA’s upcoming monthly payment to this vendor. This Board member lets us know the good news. Asks Management to connect with the vendor to give the HOA the credit for next month’s payment. One Board member opposes and asks who decided this change and wants the HOA to pay the entire amount and no credit from the vendor. Then another Board member says that we already voted and that we should not change now, it’s against the Board rules.
The other Board member wants this documented because it seems strange that any Board member refuse a credit from this vendor to cover the cost of the reimbursement now coming from HOA funds.
What are your thoughts on this matter?