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DeAnnW (Virginia)
Posts: 18
Posted:
A property Owner requested the names of the board memebers, which is available, the phone numbers and addresses. This property owner also wants a list of all of the homeowners in the association.
Well I will not give out a list of other homeowners, I would be mad if a board of directors gave out my information.
My governing documents say nothing on this subject.
I do not want to provide property owners with my home phone number, they would be calling me at all hours with crazy nonsense. I have always said if someone needs to meet with me, by the way I am the President, they can contact the office and make an appointment. I also believe the monthly board meeting is the time to ask questions.
Anyone have experience with this?
RogerB (Colorado)
Posts: 5,067
Posted:
DeAnn, why haven't you already provided this information? If you are incorporated the member has the right to receive a list of the members names. Associations we manage provide an annual homeowners directory to all owners and most agree to publish their mailing address, phone number, and e-mail address.

If the board wants to filter phone calls then request owners contact the management company. I would encourage all board members to make their phone number available to all owners. We publish all board members names, office and phone number every quarter in a newsletter.

IMHO monthly board meetings are not the place to handle homeowners day to day questions and problems. That is a job for the managing agent. If you do not have a managing agent the board needs to assign this duty to someone who is qualified and willing to accept this responsibility, has the proper attitude, is readily available and has the time.
HaroldS (Arizona)
Posts: 906
Posted:
Right on Roger! What arrogance. I don't know why anyone would want to take on the duties & RESPONSIBILITIES of the president and then didn't want to be "bothered'. Time to resign.
As far as members' names - all one has to do is walk the neighborhood recording addresses and then go online with the county or other sources. Maybe she's afraid they'll use the names to organize a recall? Harold
DeAnnW (Virginia)
Posts: 18
Posted:
While you were busy thinking of ways to judge me for my question, I got a suggestion from someone else which is just fabulous. I am going to contact the phone company and get a private mailbox set up for me. Then I can still have my privacy at home and be able to be reached by any property owner.

All of this is still very new to me and I joined this message board to try and educate myself and become a great board member. Next time try dishing out solutions instead of insults.

DeAnn
HaroldS (Arizona)
Posts: 906
Posted:
Insults? You're the one who referred to your members' questions as "crazy nonsense". Not a very professional or endearing stance. I still question what your agenda is and why you want to be president. Harold
ChadC (Indiana)
Posts: 15
Posted:
DeAnn,
I understand where you are coming from, I'm the President of our HOA (550 homes) and I refused to use my home number on our community website. All though I did use my cell phone number, this has really helped because I just turn my phone off after 9pm and if someone wants to talk to me they can leave a message. As far as the list of all homeowners we do not supply any type of list or directory of the homeowners, I personally don't think its my responsibility to try and keep one up to date, plus about 3 years ago we did an online poll to see if residents wanted a neighborhood directory, we had 85% of the residents that did not want to have their information sent out. So we basically just dropped the whole issue.

Chad
DeAnnW (Virginia)
Posts: 18
Posted:
Chad,
Thank you for your response. Our association has cell phones for the maintenance department, I may be able to get on that plan.
LisaS (Illinois)
Posts: 341
Posted:
Names and addresses of members of your association are easily available online in any number of places.

I would have no problem giving out a list of addresses, however we have had many members who have refused to have their names and numbers put in a directory, so we do not give them out.

As well, I am the VP of my association and will not give out my phone number. We are self managed, and do have a website with email available 24 hours per day. We check our email frequently. If there is a situation that requires a phone call, we call the member.

It's not arrogance in our case...we do have contact methods available (email/postal mail). many members know where we live, and like to come and knock on our doors (most during daytime/weekend hours...) We have 300 single family homes in our association, and the only 'emergencies' we have require a call to 911, not the Board. I have in a few instances given out my cell (which I also use for work) and have gotten 12am calls for 'coyote in yard' and one gentleman who called me incessantly to call me names and scream into the phone at all hours (he had a violation and didn't like the Board's decision).

Lisa

EdR (Texas)
Posts: 170
Posted:
Just as a comment--I have prepared the directory for our assn. two times in five years. I purposely put my spouses name a certain way in the directory to see if he got calls and mail to that name and we did! The reason I don't like directories is that even if you put in large letters on the front "FOR MEMBERS OF ____ ASSN. USE ONLY" -- someone, or more than one someone, either gives or sells that directory for mailing lists. Granted you can get these online, but I see no need in a directory; the newsletter has the directors information in it, but they don't want to be called either and tell you to call the MC, and then they never return your call or are not available when needed. Congrats Lisa on being self-managed---that really is the way to go.
EdR
DeAnnW (Virginia)
Posts: 18
Posted:
Thank you all for your input. We also are self managed and have two ladies in the office that can take phone requests. We have an email address and the maintenance phone number is on the office phone message for after hour emergencies. There is an after hours drop box that I have advised property owners they can send me written complaints in a sealed envelope should they only wish to speak to me.
We are introducing committees for property owners to gather as a group and perform things around the community together. Here they can exchange info.
I think for now I will leave things the way they are and see how that goes. The board member names are published so I guess if someone really wanted a specific board members phone number they could look it up in the phone book.
Thanks again to everyone for sharing your stories with me.
DeAnnW (Virginia)
Posts: 18
Posted:
Thank you all for your input. We also are self managed and have two ladies in the office that can take phone requests. We have an email address and the maintenance phone number is on the office phone message for after hour emergencies. There is an after hours drop box that I have advised property owners they can send me written complaints in a sealed envelope should they only wish to speak to me.
We are introducing committees for property owners to gather as a group and perform things around the community together. Here they can exchange info.
I think for now I will leave things the way they are and see how that goes. The board member names are published so I guess if someone really wanted a specific board members phone number they could look it up in the phone book.
Thanks again to everyone for sharing your stories with me.
DavidJ2 (Arizona)
Posts: 13
Posted:
I served as President for 3-years in an association with 390 homes. I never got calls at all hours of the night. When things are run right, communications are open honest and frequent owners are satisfied. On ocassion I might get a call at 8:00am on a Saturday from someone who is an early riser but for the most part not a problem. We've found through our experiences that disgruntled, ignored or disrespected owners are usually the causes for shielding your home number. Leaders must make themselves available at reasonable hours as they serve in the public eye. If someone oversteps their bounds by calling at the right time you simply tell them so and have them call back at an appropriate time. State this stance in your newsletter and website as well. Remember, if you can't handle the expectation of availablility, maybe being a Director/President isn't the position you should aspire to.
BeckyW (Georgia)
Posts: 34
Posted:
Interesting discussion to a newbie on HOATalk!

All our Board Members give out their phone numbers and email addresses in the newsletter, however, the numbers are not available on our website - tho email is.

In addition, our Covenants require a current roster of all Members with their mailing addresses and lot ID to be available to any homeowner who asks for the information (nominal fee to copy).

As we are a gated community with community pool, unfortunately, as current president, I do get calls in the wee hours - all due to vandalism issues with the gates or people violating swimming or pool hours. Tho I don't like the 2AM calls, they've been necessary to address on-going situations with just a few troublemakers and we are making strides with that, I'm glad to say.

All of this goes with the territory of being on the Board, in my opinion.
KarenH (Minnesota)
Posts: 1
Posted:
We have a management company, and request that all calls go to them, not to the individual board members. Our board members are all volunteer, all work full-time jobs, some requiring travel, some requiring weekend and evening work, and cannot take personal calls at our places of business. Probably not the best candidates for board positions, but no one else wants to get involved in it at all, so we're all we got. When we had an unresponsive management company, I frequently got calls at night, unexpected (uninvited) people on the doorstep at 7 in the morning or 10 at night. I don't consider anyone's issues to be "crazy nonsense", but it is definitely annoying when you're stepping out of the shower to go to work, and someone is knocking on your door because they object to a fine they got or because the neighbor's dog pooped in their yard. So now, no -- no one has our numbers, and unexpected knocks on the door aren't answered. If they want a call from a board member, instead of a management company rep, they can request it of the management company who then contacts one of us, and one of us will call them back in the evening, although it likely won't be same day. It would be different if we were self-managed, but that is one of the reasons we pay the management company.
JoelleM (Florida)
Posts: 6
Posted:
DeAnn,

I had a simialr request and I know this particular homeowner wanted to harrass people after we was not elected to the Board. Tell the owner that the County Clerk can supply them with the requested information. Our Clerk has it on the internet for Pasco County Florida and it is almost impossible to navigate. I do give homeowners my email and if they get rude or nasty I block them. You are correct, the monthly meeting is when they should be asking questions.
LisaS (Illinois)
Posts: 341
Posted:
Our Board doe not distribute our numbers because we have many other avenues of accesible communication. The idea that because we do not allow people to call us at all hours we should not be Board members is simply misguided.

Our association is run professionally, and we do have very few 'disgruntled' homeowners. However, they have no problem knocking on doors at 11pm, or stopping by at 6 am over something foolish. One gentleman stopped by at dawn with a dead 'rat' in a cup. He was concerned that his neighbors were attracting rodents and the whole neighborhood would be infested. It was a field mouse......we live next to a corn field. I explained this at length. So he left my house and went to the next Board member....

I guess it has to do with the 'culture' of the community as well as the price point of homes. Our association is 18 months old. All our homes are large and new, 35-ish business professionals and homemakers occupy most. It makes for very demanding members who don't like the word 'no'.

AudreyB (Florida)
Posts: 104
Posted:
Hi Deann,

Roger is right to a point where the directories are concern. The rest of his message is absolutly correct. My Association gives us the option as to how much information we want the other homeowner's to have in our homeowner's directory.

For instance, this is how I am listed:
the names of the owners on the deed, address, w/o phone number.

Some of the homeowners do not give their names, address, or phone number. They simply state, "upon request".

The President's, Vice President's, Secratery's, Treasure's, and the rest of the board members should have their names, addresses, and phone numbers available to the homeowner's at all times.

To receive annyoning phone calls at all hours of the night is what you signed up for once you were voted in and had accept your position on the Board as a Volunteer President.

Not all questions are answered by the Management Companies in a timely manner. Some situations require the homeowner immedate answers from the President or Board Members. Do not shurk all of your responsibilies to the Management company. If you do, everyone suffers. Keep this in mind, leadership, needs to be a daily constant from the President, which should be required by all homeowner associations, who have in my opinion, made the costly mistake in hiring a management company.

So lead proudly, Madam President, and roll with the flow.

I wish you luck.

Audrey

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