What are your associations' rules about staff...

Started by AnnetteO • 4 replies • 574 views

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AnnetteO (Massachusetts)
Posts: 6

Posted:

...helping owners in a medical emergency? I just found out that our staff are not allowed to touch owners or enter their homes (the superintendent being an exception on the home rule). I find this overly rigid. Are there terms in use to describe the rigidity or common-senseicality of association rules in this regard?

tia
AO

TimB4 (Tennessee)
Posts: 21,059

Posted:

It all boils down to liability issues.

Personally, I would rather rely on neighbors then staff.

CjC
Posts: 210

Posted:

Insurance might have something to say about that.

FredS7 (Arizona)
Posts: 927

Posted:

That rule seems eminently reasonable. In the event of an emergency, call 911.

KerryL1 (California)
Posts: 14,550

Posted:

We have 24/7 security officers in our 200+ unit high rise. There's an AED defibrillator in their driveway entry kiosk. They will bring it to a unit if requested, but they will not go in the unit or try to use it.

Our residents are instructed to call 911 first, & then the kiosk to to have the device delivered. It has very easy verbal instructions.

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