A service of:
Community123.com
Professional websites for HOAs & condos, since 2004
🎁 1st year FREE for HOATalk members! β†’
← Return to Topics List

Treasurers and Associations need to be aware of this scam as it was attempted on me over the Thanksgiving day holiday

Started by TimB4 β€’ 21 replies β€’ 1141 views

πŸ’¬ Join us to post & get advice from 50,000 HOA & Condo leaders.

Create Free Account β†’

⚑ Takes 30 seconds

Already a member? Log in

TimB4 (Tennessee)
Posts: 21,062
Posted:
All,

Over the Holidays, I received an email from, who I thought, was our President asking that funds be made available to a vendor. Fortunately, the request was outside the norm and I questioned it. I received a reply that now had me question if members were meeting and making decisions outside of board meetings.

Today, I found out that this was a very good email attempt to steal funds from the Association.

As an FYI, here is the email exchange:

1st email from unknown:

Hi Tim,

There’s a pending payment I will need you to take care, the payment is required either Via Wire Transfer or Money gram service, kindly let me know which will be easier for you to process.

Thanks
[name of President]

My Reply:

What vendor and for what purpose?

Their reply (2nd email from unknown):

Tim, the amount is for the [Name of street within development] equipment on new project, let me know how convenient this so that i can send you the money gram details because the vendor insist on money gram.

Thanks
[name of President]

My Reply:

What new project?
When was this approved?
Who requested bids?
Who approved awarding a contract?
etc.

I received no more emails from that account.

When I received an email from our President on an unrelated matter, I asked if they had gotten the email sent to their comcast account. They replied that they haven't used comcast in years. I sent them the email exchange which had the President inform me that they did not send it and they verified that they no longer have an email account with comcast.

Our names and a description of our development is on the Association website, along with the Association email accounts. Therefore, I'm not surprised that actual names of Officers or the street was used. I am a little impressed that the scammers took the time to craft the email with the names and actually provide an, almost, plausible response.

BEWARE -

Do your due diligence and question anything out of the norm.

If you don't have one already, adopt a procedure on how payments are made so policies are in place to prevent a similar scam from happening to you (or those that serve after you).

Tim
AugustinD
Posts: 5,144
Posted:
Tim, thank you for posting this. What scoundrels.
GenoS (Florida)
Posts: 4,276
Posted:
Even if you practice good internet security, there's no guarantee that everyone else does. I got a bunch of bogus emails from one of our committee chairpersons last year. Their email account had obviously been compromised. Passwords like '1234' or 'abcd' are the biggest culprit, followed by people who can't help themselves and click on just about every attachment they receive through email, including those from people they don't know.

That incident is troublesome, Tim, since it sounds like it was crafted specifically to fool HOA directors and officers. That means it wasn't random. Very worrisome. Did it actually come from your president's email account or was it a different account set up to look like the real one?

Not that it matters. I'd consider reporting that one to the police although there's probably not a lot they can do. Both the IP address the email came from and the wire transfer destination are most likely overseas.
TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By GenoS on 11/27/2017 1:25 PM
Did it actually come from your president's email account or was it a different account set up to look like the real one?

As I said, it was not from the presidents account (and they confirmed that comcast deleted the account they had years before).

I agree that it was definitely targeted.
First names (vs. first and last) were used.
A plausible response was provided for the initial questions asked.

I'm glad I was aware enough to ask questions.

The fact that they wanted a wire transfer or money gram indicates (to me) that it likely came from overseas.
PaininyourA
Posts: 215
Posted:
One should NOT, repeat NOT, conduct any financial transaction via E-Mail.

Period. Case closed.

ps. How would there be a countersignature on a wire transfer ?

D'OH
TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By PaininyourA on 11/27/2017 2:03 PM

ps. How would there be a countersignature on a wire transfer ?

There wouldn't. It would require approval of the Board.

I will note that when I thought this was a legit email, after a few hours of no response, I sent the following to all Officers, Directors and Committee Chairs:

All,

Based on a question I received, I thought it would be good to go over the Associations process of expending funds, vetting vendors and awarding contracts.

No Officer, Director or Committee member has authority to enter into a contract with any vendor unless the Board, by majority vote held at a properly noticed open meeting, specifically grants such authority.

The only exception is normal administrative items (postage, printing, office supplies, etc.) for Association use which the individual purchases with their own funds and provides a receipt for reimbursement.

Projects, tree removals/pruning, replacement equipment, repairs, non-administrative supplies, etc, requested or initiated by Association members, a Committee, Officer or Director are first proposed to the entire board at a properly noticed open meeting.

Once discussed, the Board will authorize an Officer or Committee Chair to solicit bids from companies identified by the board or the Board will simply utilize any bids brought forward with the proposal to make informed decisions when awarding contracts.

Decisions to award contracts to specific vendors are done, after discussion and review of bids/finances, by a majority vote of the board held at a properly noticed open meeting. In urgent or emergency situations, contracts are awarded by Action without meetings (AWM). Per statute, any AWM requires unanimous approval and written documentation of such approval is to be attached to the minutes of the following open meeting.

An AWM request is sent to all Board members via email with a brief description, reason why and proposed action. See previous minutes for examples of AWMs.

As you know, this Association doesn't own a credit card or a debit card.
Payments are made by check after vendor invoices, or receipts for reimbursement, are received and submitted to the Treasurer.

If a vendor refuses to take a check, Directors, Officers and committee chairs have the option of utilizing their personal finances and submit receipts for reimbursement. Ideally, this information is known prior to the awarding of any contract.

This process is based on the language used within our governing documents and applicable statutes.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Cheaters cheat. Old mail scam was send invoices (bills) to companies for photocopy supplies like toner, paper, etc. Hoping they got paid.

As Marshall McLuhan said:

The medium is the message. Which means the message stays the same the only difference is the medium used to deliver the message. Thus the medium is the message, not the message as the message is the same. Only the medium is new.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Make sure to report this to the BBB. They keep track of such issues. It may help someone who fell for this scam.

I would have questioned the way the request of payment was requested. That type of payment would be WAAAY out of the norm for our HOA. Red Flags would no doubt been raised. Good you caught it!

Former HOA President
GenoS (Florida)
Posts: 4,276
Posted:
The BBB doesn't care about these things. If they did, email scammers would have disappeared from the landscape decades ago.
RichardP13 (California)
Posts: 3,868
Posted:
I guarantee that someone from some country has more information on you than you have. It is either stolen, hacked, sold or given away for free. I get all kind of garage emails, but always check the header if suspicious.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
The BBB does care about such reports. How else do they become aware of scams if no one tells them? Did a few reports to them myself. May not see any "results" but you do gather a history. No history or awareness then the crime continues. Knowledge is power.

It took several attempts to convince the BBB and police that those kids selling magazine subscriptions door to door was a dangerous scam. Those kids are dropped off by a handler who takes off leaving them. Picks them up later if lucky. Those kids are basically kept hostage and given just basic sustainment. Don't trust any of them cause some can even be in on the scam.

Now my city requires those magazine sales people to have a permit to operate in any of our neighborhoods. Plus believe they have to keep parked nearby. That way when calling the police they can verify the permit and information. This would never have happened if someone had not contacted the BBB or the police with information of the dangers of these type sales.

Former HOA President
GenoS (Florida)
Posts: 4,276
Posted:
The BBB is run by businesses for businesses. If a complaint is made against a business that's a member of the local BBB then you might get a response. Your local BBB is not concerned that Mr. Oumuamua from Nigeria is trying to scam you through email.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
Ye of the misunderstanding of the BBB... They do deal with the Nigerian Prince scams of the world. They aren't just local. I got "phisch" by company in California. They were able to deal with them and shut them down. So before you assume things about the BBB, you may want to actually call them.

Former HOA President
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By MelissaP1 on 11/27/2017 8:06 PM
Ye of the misunderstanding of the BBB... They do deal with the Nigerian Prince scams of the world. They aren't just local. I got "phisch" by company in California. They were able to deal with them and shut them down. So before you assume things about the BBB, you may want to actually call them.

I am positive that the BBB's sphere of influence reaches the former Eastern Bloc countries in Europe as well as China and North Korea.

You are on one hell of a roll tonight!
MelissaP1 (Alabama)
Posts: 13,836
Posted:
So how do you know about the Nigerian Prince scam? It was because the BBB told the press so people would be aware... It's kind of their thing... Go figure or can you without flip-flops?

Former HOA President
RichardP13 (California)
Posts: 3,868
Posted:
Quote:
Posted By MelissaP1 on 11/27/2017 8:35 PM
So how do you know about the Nigerian Prince scam? It was because the BBB told the press so people would be aware... It's kind of their thing... Go figure or can you without flip-flops?

Because I got the email from the "wife" of the clown. Actually thought the deal was legit and was looking for that Beverly Hills mansion.
TimB4 (Tennessee)
Posts: 21,062
Posted:
Quote:
Posted By MelissaP1 on 11/27/2017 8:35 PM
So how do you know about the Nigerian Prince scam? It was because the BBB told the press so people would be aware... It's kind of their thing... Go figure or can you without flip-flops?

Melissa,

There are many companies that track internet rumors, scams and phishing.
The FTC is one of them (yes, you can forward scam or phishing or UCEs to the FTC directly).
To think that all of the information out there about scams, phishing, etc. is due to one company vs. another vs. a reporter actually receiving the scam/phishing/UCE directly, is unrealistic.

Its nice that the BBB tracks these things and make them available if your interested to look.
However, other companies do this as well (and in my opinion, do it better).

To find names of such companies, simply do an internet search on report phishing
or report spam
RichardP13 (California)
Posts: 3,868
Posted:
I received this email this morning, of which I get quite often. The signer is "dropbox", but the header shows another domain name. While I do taxes, I am not a CPA, second giveaway. This kind of stuff goes on day after day. If you don't know how email and domains work, maybe you should think twice about using them.

Just saying.The message was deleted.

Hi there,
You were highly recommended by a friend as a CPA Expert and I'd need you to help with my 2017 Tax filing.
Go to folder below "My 2016 Tax Return" and sign in with your email to view the shared document securely on Dropbox.

Go to Folder
NOTE: You are accessing a highly secured shared document.

Enjoy!
The Dropbox team
DouglasK1 (Florida)
Posts: 2,046
Posted:
Quote:
Posted By GenoS on 11/27/2017 1:25 PM

That incident is troublesome, Tim, since it sounds like it was crafted specifically to fool HOA directors and officers. That means it wasn't random. Very worrisome. Did it actually come from your president's email account or was it a different account set up to look like the real one?

Setting the from address for an email is easy, anybody can use any From address they want. The bigger problem for the scammer is how to take control of an address that had previously been used by the president. They would most likely need to have a Comcast service account, find that the email address was available, and register for it with Comcast.

Escaped former treasurer and director of a self managed association.
TimB4 (Tennessee)
Posts: 21,062
Posted:
To add some more info, In translating the header, the message did come from a comcast account.
There was no alias or untraceable domains or IP addresses within the header. We contacted comcast but all they can do (if they choose) is delete that account. Similar to this forum, it doesn't prevent anyone who had an account deleted from registering anew.

Keep in mind that we just had a major change in the Board (I was the only returning board member). This made such an attack have a better chance of proceeding because I don't know these people yet or what email addresses they use.

As I said, I tell this tale so others are aware and encourage all to have a written policy in place on how contracts are awarded and invoices are paid (if they don't already have such a policy).

That is the sole purpose of this thread.
GenoS (Florida)
Posts: 4,276
Posted:
Quote:
Posted By MelissaP1 on 11/27/2017 8:35 PM
So how do you know about the Nigerian Prince scam? It was because the BBB told the press so people would be aware... It's kind of their thing... Go figure or can you without flip-flops?

No. The Nigerian scammers have been known to the world at large for years. The BBB, if they had anything to say about it, was late to the party with their warnings and alerts. The BBB is run by businesses for businesses and not for anything or anybody else.

🎯 You've read this entire discussion

Join the conversation with 50,000 HOA & Condo Leaders:

  • βœ“ Ask follow-up questions
  • βœ“ Share your experience
  • βœ“ Get expert advice
  • βœ“ Access 350,000 discussions
Create Free Account β†’

⚑ Takes 30 seconds

Already a member? Log in here