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LindsayC (Washington)
Posts: 2
Posted:
Hi all!
I am on the board of the Sunrise Swim & Racquetball Club in Bellingham, WA and we have a swimming pool as part of our facilities. Every summer we struggle to find ways to keep the pool secure from non-members. Sometimes members loan out their card to a relative or friend, which is not allowed, per our by-laws and official rules, but it happens all the time. If one or two folks did this, it wouldn't be a problem but the groups quickly grow too large and rowdy, making it unpleasant for dues-paying members and unfair to those who follow the rules. Currently we have a sign-in sheet which isn't really effective, because it relies on the person to actually sign in, and furthermore, it relies on them being honest with who they really are. On occasion, one of our residents will walk around the pool and ask people if they have signed in, and if not, who they are, etc...As you can imagine, this doesn't sit well with some members, who feel they are being grilled on their identity and don't like the "authoritarian" regime. But we have to do something-- there aren't many pools in this region, and certainly not outdoor public ones, so when summer comes our pool gets a lot of traffic.

I wanted to ask around to other HOAs and see what best practices we could glean from them. How do you keep your pool secure from non-residents or non-members in the most effective, and least offensive way?

Thanks!
PaininyourA
Posts: 215
Posted:
hire an attendant or monitor the pool with a volunteer committee

NOTHING else will work
LetA (Nevada)
Posts: 2,679
Posted:
First, You should consider getting some sort of electronic access key cards. Perhaps going to picture ID's given out by the association.
This way cards can be deactivated for violations. Don't hire a security guard, hire a lifeguard, they know the regs and like a security guard have the authority by you the
association to eject violators from the facility.

To set this up is going to take time for the residents to come to the office, or forego the pictures and just require residents to show their ID or DL to the lifeguard.
If the names don't match, then bump them, and flag the electronic key card for a violation.
SheliaH (Indiana)
Posts: 6,964
Posted:
First, a reminder - the rules of this website state you're not supposed to use actual names of people, HOAs, etc.

When our community had a pool, we had the same issues (which is why I'm glad we finally got rid of it!) We tried several people to serve as pool monitors, but had issues with people not showing up (teenagers, mostly), showing up late or being intimidated when they'd try to establish some sort of order - these days, people tend to do more than just cuss. We ended up getting an off duty cop to serve as pool monitor and would give him a list of households that were eligible to use the pool - if your home wasn't listed, it was usually because you were delinquent.

The delinquents weren't mailed passes at all and those who got them, also got a copy of the pool rules, with one to be signed and returned to our property manager - if you didn't return it, you didn't get access to the pool. Landlords had to sign on behalf of their tenants. Eventually, we changed this to requiring signatures on the pool rules before the passes were mailed.

Delinquent homeowners and their guests weren't allowed to use the pool on another homeowner's pass and someone from the home had to be present at all times when the guests were present (that fixed the problem of parents just handing the passes to their kids and going off to do whatever while their kids raised hell). We also had 4 passes per household, which helped somewhat with crowds. We're a small townhouse community and less than half used the pool anyway (another reason we got rid of it)

Hope some of this helps. I know some homeowners may not like being told to identify themselves, so I hope you are telling the community why the rowdiness and unauthorized passes has got to stop - and if it doesn't, the board may have to consider reducing the number of days it's available or shutting down the pool altogether for a day or two (or three). Which reminds me - our monitor was authorized to end the pool use and toss everyone out if people didn't behave and report that to the property manager, who'd then forward that information to the Board, along with names of who was responsible (or at least who was using the pass). The homeowners would be told if they didn't control their guests their passes would be revoked for the remainder of the season and I think we only had to do that once.

If it is not right do not do it; if it is not true do not say it. Marcus Aurelius
TimB4 (Tennessee)
Posts: 21,059
Posted:
Lindsay,

Since you did identify the name of the Assocition and it's location, combined with being a member of the Board - I would strongly suggest you read, edit and re-read every thing you write prior to posting it on this site. This is a public website and anything you say can come back and cause an issue for the Association.

Hence, one of the reasons for the posting rules
LindsayC (Washington)
Posts: 2
Posted:
What possible issues would you foresee? I didn't say anything that was incriminating, illegal, offensive or untrue, and certainly not anything that the entire neighborhood doesn't already know.

In any event, I certainly do not want to be in violation of this forum's rules; I did not see those rules before posting. So I will edit the post and remove the information, as soon as someone can tell me how to. I looked around the site and didn't see an option for editing post.

Thanks.
TimB4 (Tennessee)
Posts: 21,059
Posted:
Unfortunately, we can not edit posts once posted.

Possible issues: none now. I'm simply saying for future posts.
AllumW (Florida)
Posts: 68
Posted:
We have key fobs that unlock the gates to the pool and playground area. We also have cameras installed to monitor the pool. In addition, we have a pool monitor.

Now...all those items are only as effective as enforcement. Our MC has not been consistent with enforcement. (We're developer controlled) The pool monitoring company hasn't done a good job of reporting issues. And when there are problems - there are no consequences.
KerryL1 (California)
Posts: 14,550
Posted:
We have key fobs and also cameras that are monitored by our 24/7 security officers.

Our pool get nowhere near enough use to justify onsite pool monitors or lifeguards.

Our CC&Rs permit us to deactivate fobs of those who abuse the pool rules of which we have many (high rise condo).
JanetB2 (Colorado)
Posts: 4,219
Posted:
Quote:
Posted By PaininyourA on 11/01/2017 11:44 AM
hire an attendant or monitor the pool with a volunteer committee

NOTHING else will work


YEP ... agree. But attendant would need potentially a picture ID from any owner's to prove they have any such right to amenity. Without any such proof you will have the same issue of people "claiming" they live at XYZ address. Our family Vegas property uses cards and security cameras. Potentially with the security camera showing who accessed ... hopefully if anything happened the Owner who gave their card in violation to someone else ... via card ID not matching security camera ... if anything happened should be on the Owner who violated. But, you need to have a system which could provide any such proof of violation.

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