venting again - wish former President would mind her own business

A duffel bag would suggest perhaps a more brief visit. Hopefully, that is the case and this does not even become an issue.

Take a deep breath and relax.

As for your Treasurer's estimate to remove a single tree my guess you can take that for what it is worth. Nothing.
Simply contact a tree service or two and ask for pricing. A medium size tree here to remove a couple of hundred dollars.

I do need to learn to just say "Thank You". I should not allow myself to get so frustrated. But this former President has a history or reporting items that are not important and all and no action needs to be taken.

Our PM can get bids, but we are charged for the time when they get the bids. I guess it balances out because we are only charged $35.00 an hour for repairs they do around the building. I am going to ask the PM to give us a list of companies we can call to get bids to take down this large tree.

It was there treasurer, Jon, who apparently gave Bonnie an estimate. Who knows where he got his info.

Bonnie,

In the past I've gotten similarly frustrated with people in my HOA contacting me directly with complaints. Accepting calls/emails and responding in any way only encourages them to keep doing it. Eventually I shut it down completely. I didn't answer phone calls. I didn't respond to emails. But I forwarded any messaged to the PM for them to sort out and deal with IAW our policies and procedures. While that may have irritated some people a bit, eventually they got the point that I wasn't the complaint recipient, and it relieved me of all associated responsibility and stress.

Since you have a PM, they should be receiving the complaints. That's a good reason to have a PM in my opinion. They are a neutral, third party who aren't neighbors with the complainers. If you don't already have a policy in place stating that, then you need to create one.

Also, I'd go so far as remembering the key complainers' phone numbers and simply not answer their calls. Or answer the call one last time and politely inform them that the need to contact the PM about whatever complaint they have and all future complaints. Eventually they'll get the point.

I also find it odd that your Board/HOA gets so deeply involved with visitors and their length of stay. There are so many variables . . . who is to say how long a visitor has been there or not? At what point does a stay end and begin again? What if they go out to the store for an hour, does that start the clock again, or is it still the same "stay"? Who is the visitor police (aside from your former president) that monitors all visitors at all times of the day? If you do have a visitor police, then you need to call the real police on them as they are invading others' privacy.

Good luck and no need to stress about this type of stuff. As you mention, there are much more important issues to deal with.

POLITELY state: 'What is the nature of your emergency?'

When answered that it is not an emergency: POLITELY and FIRMLY state:

'Please put the matter in writing and put it/send it/email it (wherever your physical 'in box' is located)'

You can only be pestered IF YOU PERMIT SAME