ChrisP5 (Missouri)
Posts: 165
Posts: 165
Posted:
Can you tell me what type of communication your MC provides in your board packet about their activities with the property during the month? Ie maintenance performed, major issues addressed, etc? What do you want to be notified of between board meetings of it came up?
We receive a listing of resident communication with our MC, a list of granted acc approvals (we extend the ability to approve some basic requests without board approval) and a brief summary of major projects ongoing.
I'm generally very happy with our PM but also wish we had a bit more detail about what was happening. A few recent examples that have bothered me a bit:
1) the electronic access system for our pool failed and trapped people in the pool area. They handled this quickly but I only found out about it why a reindeer contacted me to ask why the pool was closed while parts were ordered to fix the lock.
2) after a property inspection with some board members maintenance items were undertaken and violation notices were sent out. We have never seen the full list of what these were or if they have been resolved.
3) we have an annual required safety inspection for some equipment. Total cost is a few thousand dollars. Our contract says the board approves expenses over 5000. The contract was initiated, inspection happened and necessary repairs were made. We only found out it happened when the check was on the monthly bank statement. Of course we had to have this done but there was no communication first or if we wanted to keep using the same company.
Like I said I am generally happy with their performance and want them to keep actively managing the property. I don't necessarily want to know that 6 light bulbs were changed but bigger items like a roof leaked and we had to fix it seem like something important. My big question is it reasonable to want to be looped into these things to update the board? I dont want to micromanage and have to approve everything but would also like to have the info.
Basically if it doesn't make it into the board meeting minutes or residents have no idea that we are doing these activities.
We receive a listing of resident communication with our MC, a list of granted acc approvals (we extend the ability to approve some basic requests without board approval) and a brief summary of major projects ongoing.
I'm generally very happy with our PM but also wish we had a bit more detail about what was happening. A few recent examples that have bothered me a bit:
1) the electronic access system for our pool failed and trapped people in the pool area. They handled this quickly but I only found out about it why a reindeer contacted me to ask why the pool was closed while parts were ordered to fix the lock.
2) after a property inspection with some board members maintenance items were undertaken and violation notices were sent out. We have never seen the full list of what these were or if they have been resolved.
3) we have an annual required safety inspection for some equipment. Total cost is a few thousand dollars. Our contract says the board approves expenses over 5000. The contract was initiated, inspection happened and necessary repairs were made. We only found out it happened when the check was on the monthly bank statement. Of course we had to have this done but there was no communication first or if we wanted to keep using the same company.
Like I said I am generally happy with their performance and want them to keep actively managing the property. I don't necessarily want to know that 6 light bulbs were changed but bigger items like a roof leaked and we had to fix it seem like something important. My big question is it reasonable to want to be looped into these things to update the board? I dont want to micromanage and have to approve everything but would also like to have the info.
Basically if it doesn't make it into the board meeting minutes or residents have no idea that we are doing these activities.