help what to do we unruly resident at meetings

I was president for ten years not because I really wanted to but because It was very hard to get anyone to want to take over. Now that I am gone we Have A resident that is questioning everything anyone on the previous board ever did. She is demanding all this info which no one has problem giving we have always been had a open policy on the books. But I am staring to see the board we have waiver and the administrator is spending all of her time looking up all the stupid items and not been able to do the things she is paid to do. I just attended a meeting and set in the back and listened. This person keep interrupting and talking to individual board members while the other ones were talking. And this was not During open discussion As the meeting was dismissed and the board was going to go into executive session they would not even leave, the other people in the meeting left. How do they regain control ?

Make her the chair of the "Meeting Courtesy Committee"

Set aside time on the agenda for her to present what her committee has done to stop rude and disruptive behavior at meetings.

Nice try.

You would have to amend the CC&Rs as membership is based on ownership not personality.

One thing you may want to do is adopt a policy concerning access to documents.
What the Board considers reasonable (x times per month, specific hours, etc.).
Additionally, most States (not all, but most, so check to be sure) specify inspection, not copies of documents.
Most States, again not all, but most, specify that the Association may charge a fee for labor to pull the copies and to sit with the individual while they review. Therefore, specify and adopt a cost schedule.

This should minimize the requests.

See RCW 64.38.045 (2):

"The association may impose and collect a reasonable charge for copies and any reasonable costs incurred by the association in providing access to records."

Say 25 cents per page and $25 to $50 per request for x number of documents or $xx per hour for more then x number of documents.

I don't know if you could say $25 to 50, but you could certainly charge the actual cost. A $25/hr clerk plus benefits+overhead+profit could add up to about a dollar per minute. When the PITA wants an invoice, and it's going to take 20 minutes to hunt it down and copy the five pages, he may start to think otherwise when he is asked for a twenty before delivery.

Note the below is an interpretation of the statutes in CA, and may not apply to Susan or Karen's states:

"Sometimes owners mix requests for information with requests for records. The Davis-Stirling Act [applies to CA] provides for an owner's limited right to review books and records but does not create an obligation that associations compile information.

Creating Documents. For example, if an owner were to request a list of all parking violations for the past three years, the association is not required to comb through its files and create a list. If a list already exists, the association should produce it, minus any personal information that might be in the document. If no such document exists, the association is not required to create one."

The above is from a CA HOA law firm, davis-stirling.com, but CA may be similar to TX & WA re: records inspection.

CA also has a time limit re: records: back two or three years plus the current year, except for a few, like meeting minutes which must be available forever.

Th president must take control of the meetings an tell the disrupter that s/he must stop interrupting the business of the board or s/he'll be asked to leave. Make sure the board records the requests for "respectful" or "civil" behavior in the minutes. If the Prez is too timid & ineffective (a different problem!), maybe a different director will be willing play the role of a cop. VP would be ideal, but not required.

Get the prez a gavel to gavel him/her down.

The board or Prez can vote to demand the person leave the meeting. If s/he won't, the president can adjourn the meeting to a director's home.

I'll send a copy of our Rules for Owners at Meetings later.

Maybe more later, but visit davis-stirling.com and scroll down their Main Index to meetings to see if unruly Owners at meeting is dealt with there.

> It is quite easy to control a unruly member at a meeting but it seems your BOD does not have the cajones to do so.

I don't know about EASY. But there are methods. You have to be willing to adjourn if the member is too disruptive. Maybe vote to hire an off-duty policemen for the next meeting before adjourning. (Or maybe this can be in executive session?).

Some of these might be useful. We put this on the back of try agenda that Owners pick up when they sign in before the open meetings..

BOARD MEETING CONDUCT

We welcome homeowners as observers of the Board of Directors meetings. During the discussion and votes about agenda items, only those at the conference table may speak. Please remain silent so that we are able to hear one another and conduct our community’s business.

We invite your comments about the board’s agenda items or other related topics at the beginning of every board meeting during our Open Forum. We hold a second Open Forum at the end of the board meetings for your additional input.

During Open Forum:

Raise your hand to be recognized.

State your name, and unit# and tower.

Express your topic in concise, clear terms.

Convey only one topic each time you’re recognized to speak.

Limit your remarks to two minutes.

Never interrupt others while they speak.

As A Reminder:

Ideas for improving xxxxxx or concerns about Board policy are acceptable.

Berating any individual director, homeowner, or manager will not be tolerated.

We ask that maintenance items be reported to management outside of meetings.

Please realize that the Board or Management may not be able to respond to your Open Forum remarks without research. Board deliberation or votes on non-agenda items, per Calif. Civil Code 4920, cannot occur on the spot. The Board will consider these for a future agenda.

Thank you for your interest in our shared community!