EvelynM5
Posts: 1
Posts: 1
Posted:
Hello everyone!
Just a quick note, I am new here and recently (Aug. 2015) moved in to my new place. I've been having issues with my HOA management and they have been very unprofessional at times with me.
Now, my current issue is involving an HOA payment. Monthly I received a statement in the mail with a detachable note to include with my payments (if mailed with a check). I received my statement with $0.00 as my balance / payment for the month of December 2015. I assumed it was the HOA giving the community a break from paying since it was the holidays and whatnot. I didn't ask any of my neighbors if they also received the statement with $0.00 for that same month. In early January, I received a letter in the mail stating I had not paid my December HOA fee. I emailed a HOA member with copies of my statement for December. She said she would have someone in accounting take a look at it and get back to me by tomorrow if there was an issue. That same day I paid for the month of January 2016 online. I did not hear back from anyone and naturally assumed that the letter was a mistake. Now this month (Feb) I received a notice in the mail stating I didn't pay my HOA fee for January. I did make a payment online for that month and are charging me late fees. I assumed the online system counted the January payment as the payment for December. I emailed the lady again about the issue. She said a person from accounting will reach out to me. I had to email them again to see if there were any updates. Someone from accounting emailed back to informed me it was an error on the December statement and that I send in my payment that payment plus my February together, that's over $800 and that he would waive the late fees.
My thinking is that it was an error on their behave and I should not have to pay for it. It was not my fault that they made the mistake. He emailed me telling me to send in the payments by Feb 25 or he late fees will be higher.
Has anyone ever had this issue come up? If it was a mistake on their behave, I shouldn't have to pay for it right? Shouldn't they honor that it was their mistake and shouldn't charge me? Is there anything that can back me up on not having to have to pay if they were the ones who made the mistake of sending me a statement with $0.00 and then trying to collect it?
Please if anyone can help reply to this.
Thank you!
-Eve
Just a quick note, I am new here and recently (Aug. 2015) moved in to my new place. I've been having issues with my HOA management and they have been very unprofessional at times with me.
Now, my current issue is involving an HOA payment. Monthly I received a statement in the mail with a detachable note to include with my payments (if mailed with a check). I received my statement with $0.00 as my balance / payment for the month of December 2015. I assumed it was the HOA giving the community a break from paying since it was the holidays and whatnot. I didn't ask any of my neighbors if they also received the statement with $0.00 for that same month. In early January, I received a letter in the mail stating I had not paid my December HOA fee. I emailed a HOA member with copies of my statement for December. She said she would have someone in accounting take a look at it and get back to me by tomorrow if there was an issue. That same day I paid for the month of January 2016 online. I did not hear back from anyone and naturally assumed that the letter was a mistake. Now this month (Feb) I received a notice in the mail stating I didn't pay my HOA fee for January. I did make a payment online for that month and are charging me late fees. I assumed the online system counted the January payment as the payment for December. I emailed the lady again about the issue. She said a person from accounting will reach out to me. I had to email them again to see if there were any updates. Someone from accounting emailed back to informed me it was an error on the December statement and that I send in my payment that payment plus my February together, that's over $800 and that he would waive the late fees.
My thinking is that it was an error on their behave and I should not have to pay for it. It was not my fault that they made the mistake. He emailed me telling me to send in the payments by Feb 25 or he late fees will be higher.
Has anyone ever had this issue come up? If it was a mistake on their behave, I shouldn't have to pay for it right? Shouldn't they honor that it was their mistake and shouldn't charge me? Is there anything that can back me up on not having to have to pay if they were the ones who made the mistake of sending me a statement with $0.00 and then trying to collect it?
Please if anyone can help reply to this.
Thank you!
-Eve