A service of:
Community123.com
Professional websites for HOAs & condos, since 2004
🎁 1st year FREE for HOATalk members! →
Return to Topics List

Error Statement sent from HOA with $0.00, they now want the payment from two months ago.

Started by EvelynM514 replies • 1867 views

💬 Join us to post & get advice from 50,000 HOA & Condo leaders.

Create Free Account →

⚡ Takes 30 seconds

Already a member? Log in

EvelynM5
Posts: 1
Posted:
Hello everyone!

Just a quick note, I am new here and recently (Aug. 2015) moved in to my new place. I've been having issues with my HOA management and they have been very unprofessional at times with me.

Now, my current issue is involving an HOA payment. Monthly I received a statement in the mail with a detachable note to include with my payments (if mailed with a check). I received my statement with $0.00 as my balance / payment for the month of December 2015. I assumed it was the HOA giving the community a break from paying since it was the holidays and whatnot. I didn't ask any of my neighbors if they also received the statement with $0.00 for that same month. In early January, I received a letter in the mail stating I had not paid my December HOA fee. I emailed a HOA member with copies of my statement for December. She said she would have someone in accounting take a look at it and get back to me by tomorrow if there was an issue. That same day I paid for the month of January 2016 online. I did not hear back from anyone and naturally assumed that the letter was a mistake. Now this month (Feb) I received a notice in the mail stating I didn't pay my HOA fee for January. I did make a payment online for that month and are charging me late fees. I assumed the online system counted the January payment as the payment for December. I emailed the lady again about the issue. She said a person from accounting will reach out to me. I had to email them again to see if there were any updates. Someone from accounting emailed back to informed me it was an error on the December statement and that I send in my payment that payment plus my February together, that's over $800 and that he would waive the late fees.
My thinking is that it was an error on their behave and I should not have to pay for it. It was not my fault that they made the mistake. He emailed me telling me to send in the payments by Feb 25 or he late fees will be higher.

Has anyone ever had this issue come up? If it was a mistake on their behave, I shouldn't have to pay for it right? Shouldn't they honor that it was their mistake and shouldn't charge me? Is there anything that can back me up on not having to have to pay if they were the ones who made the mistake of sending me a statement with $0.00 and then trying to collect it?

Please if anyone can help reply to this.

Thank you!

-Eve
GlenL (Ohio)
Posts: 5,491
Posted:
Eve pay the fee, yes in a perfect world the MC should pay your fee for their screw-up but the world isn't perfect and mistakes happen, learn from it and move on. Yes you can fight it but let me explain how it will go down, you pay the fee for Feb and they will credit most of it towards Jan minus the late fee, Mar goes to the balance of Jan, partially towards Feb minus what was credited to Jan and the late fee and before you know it, you will be in hole so deep, you will be in court trying to fight it.

Studies show that 5 out of 4 people have problems with fractions
MaureenM1 (PA)
Posts: 344
Posted:
you are aware of the monthly maintenance fees at closing. Regardless of the amount on the statement you know the fees you owe. You owe the maintenance fees every month after you close, pay it.
NpS (Pennsylvania)
Posts: 4,216
Posted:
Welcome Eve

It's unfortunate and frustrating, but billing errors happen. Even though the error was theirs, I expect that it says somewhere that your annual obligation is $4,800 per year or $400 per month. You owe what you owe no matter what mistakes they make.

Also as you found out, it is common practice to apply a payment to the oldest obligation.

You may have some negotiating flexibility in one area =

They offered to waive the late fees if you brought your account current by Feb 25th. Perhaps you can offer a later date to get current without having late fees added. I know of several HOAs that would waive late fees under those circumstances - but none that would actually waive the fees before you got your payments caught up.

Sikubali jukumu. Read all posts at your own risk.
LarryB13 (Arizona)
Posts: 4,099
Posted:
I doubt that there is any language in your declaration that gives you a month off at year-end nor would I expect to find a clause that makes payment of your assessments dependent upon having a management company that can figure out how to prepare a statement. Be thankful they waived the late fees and get your account up to date.
MelissaP1 (Alabama)
Posts: 13,836
Posted:
You know you have to pay a monthly fee every month. So do not understand why you depended on what that paper said when you got it. I am going to pay my monthly amount ALWAYS until I receive a notice of an dues increase. Do not think you have a leg to stand on for this. I would pay it ASAP and say "Mia Culpa". Plus hope they don't charge late fee or interest on it.

Former HOA President
TimB4 (Tennessee)
Posts: 21,062
Posted:
Evelyn,

Yes it was the MC mistake.
They have admitted that to you and did the only thing they can do, waive late charges if the account is brought current.

Not even the Board can waive assessments.
Therefore, it's unrealistic to think that the MC should waive your assessment.
JohnC46 (South Carolina)
Posts: 14,265
Posted:
Quote:
Posted By TimB4 on 02/06/2016 4:08 AM
Evelyn,

Yes it was the MC mistake.
They have admitted that to you and did the only thing they can do, waive late charges if the account is brought current.

Not even the Board can waive assessments.
Therefore, it's unrealistic to think that the MC should waive your assessment.

I agree. She needs to get over it and pay.
JonD1
Posts: 2,350
Posted:
My guess a clerical error does not satisfy a monetary obligation. To suggest the MC's error frees you of this payment while all others pay is unreasonable and foolish.

Now the OP in 5 months has had issues with the MC. And in her view they have acted unprofessional. My guess this payment debacle is her attempt to go tit for tat in the hopes of proving a point and evening her scorecard.

This issue should have been resolved in 5 minutes by submitting payment for what you owed. Not wooden nickel lawyer this into an issue of
who should now be responsible. The answer is and always was YOU.

Pay your dues and try to limit your issues to those that might really matter.....
RichardP13 (California)
Posts: 3,868
Posted:
My former association had a similar incident in Dec 2009. The Board, with consent of the attorney, waived the Dec 2009 assessments. I thought it improper, but, what do I know. Instead of sending a statement notifying people of the one month grace period, they didn't do anything. A number of people sent in payments and the management company allowed the ACH payments to go through. They handled the situation much worse than the OP's company.

To the OP, you are obligated to pay the assessment, and the MC is equally obligated to provide courteous customer service and explain what happened to your satisfaction.

DouglasK1 (Florida)
Posts: 2,046
Posted:
Many years ago, out of the blue I received in the mail a "notice of satisfaction" for a second mortgage that I still owed tens of thousands of dollars and many years of payments on. Obviously it had been sent in error. I had a consultation with an attorney just to see what the chances were that I could get out of paying any further on the mortgage. His take was that the lender would probably sue and would most likely prevail, claiming that it was an obvious error on their part and the balance was still due. One can never say for sure how a given judge will rule on any given day, so you could certainly take your chances. Look up "Unjust enrichment" for some more detailed info.

Escaped former treasurer and director of a self managed association.
FredS7 (Arizona)
Posts: 927
Posted:
The association did the right thing by waiving the late fee. Now you do the right thing by paying what you owe.
PitA
Posts: 1,416
Posted:
Error Statement sent from HOA with $0.00, they now want the payment from two months ago.


YOU admit the statement was an error.

Simply pay your obligation and fuh-ged-boud-it.

or

let the blah blah blah continue
TimB4 (Tennessee)
Posts: 21,062
Posted:
Evelyns' posting count is at zero.
This typically means that they have resigned from the forum.
GenoS (Florida)
Posts: 4,276
Posted:
Yeah I think she gone.

🎯 You've read this entire discussion

Join the conversation with 50,000 HOA & Condo Leaders:

  • ✓ Ask follow-up questions
  • ✓ Share your experience
  • ✓ Get expert advice
  • ✓ Access 350,000 discussions
Create Free Account →

⚡ Takes 30 seconds

Already a member? Log in here